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Cayan Genius Smart P2PE Instruction Manual

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Genius Smart P2PE™
P2PE Instruction Manual
Public
Doc no: CO-PUB-0101
Version 1.6.2 – 3
September 2020
rd
Error! No text of specified style in document.

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Summary of Contents for Cayan Genius Smart P2PE

  • Page 1 Genius Smart P2PE™ P2PE Instruction Manual Public Doc no: CO-PUB-0101 Version 1.6.2 – 3 September 2020 Error! No text of specified style in document.

  • Page 2: Copyright Notice

    Copyright notice Copyright © 2020 Cayan LLC. All rights reserved. No part of this publication may be reproduced, copied, manipulated, altered, or transmitted in any form or by any means, electronic or mechanical, including, without limitation, by photocopy, imaging, or recording, without the express prior written consent in each case of the copyright owner.

  • Page 3: Table Of Contents

    Contents Copyright notice ............................2 Contents ..............................3 P2PE Solution Information and Solution Provider Contact Details ..........4 Confirm devices were not tampered with and confirm the identity of any third-party personnel ............................5 Approved POI Devices, Applications/Software, and the Merchant Inventory ......10 POI Device Installation Instructions ....................

  • Page 4: P2Pe Solution Information And Solution Provider Contact Details

    1. P2PE Solution Information and Solution Provider Contact Details 1.1 P2PE Solution Information Solution name: Genius Smart P2PE Solution reference number per 2017.01037.001 PCI SSC website: 1.2 Solution Provider Contact Information Company name: Global Payments Direct, Inc. Company address: 1 Federal Street...

  • Page 5: Confirm Devices Were Not Tampered With And Confirm The Identity Of Any Third-Party Personnel

    1. Open the shipping box and remove the packing slip and the Genius box. 2. Open the Genius box. Genius Countertop packaging P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 5...
  • Page 6 5. Check the tape that seals the top of the bag for evidence of tampering. If anyone has tried to remove the tape, the word “VOID” is displayed. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 6 © 2020 Cayan LLC...
  • Page 7 ‒ The serial number of the Genius device is located on the back of the device. Genius Countertop device P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 7...
  • Page 8 Physically secure POI devices in your possession, including devices: Awaiting deployment • • Undergoing repair or otherwise not in use Waiting transport between sites/locations • P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 8 © 2020 Cayan LLC...
  • Page 9 We do not repair deployed devices; therefore, you should NOT grant access to any person that claims to be repair or support personnel. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 9...

  • Page 10: Approved Poi Devices, Applications/Software, And The Merchant Inventory

    4.x.x; 5.x.x, OP: 1.x.x, 3.x.x; 4.x.x; 7.x.x, SRED 5.x.x.xxx, Vault: 13.x.x, AppM: 7.x.x, Vault: 17.x.x, AppM: 10.x.x, SRED: 7.x.x, OP: 7.x.x P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 10 © 2020 Cayan LLC...
  • Page 11 7.x.x, Vault: 14.x.x; AppM: 8.x.x; SRED: 7.x.x, Vault: 16.x.x; AppM: 10.x.x, Vault: 17.x.x 4-10204 BBPOS WSX2 WSX2XXX-XX-XXX WSX1.002- International (WSX2) 08.x.xx.xx.xx.xx Limited (WSX2) P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 11...
  • Page 12 3.x.x; 4.x.x; 5.x.x, OP: 1.x.x, 3.x.x; 4.x.x; 7.x.x, SRED 5.x.x.xxx, Vault: 13.x.x, AppM: 7.x.x, Vault: 17.x.x, AppM: 10.x.x, SRED: 7.x.x, OP: 7.x.x P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 12 © 2020 Cayan LLC...
  • Page 13  Any variances in inventory, including missing or substituted POI devices, must be reported  to Cayan via the contact information in Section 1.2 above. Sample inventory table below is for illustrative purposes only. The actual inventory should  be captured and maintained by the merchant in an external document.
  • Page 14 Sample Inventory Table Device Model Serial Number Device Name(s) and Device Device or Other Unique Date of Vendor Number Location Status Identifier Inventory P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 14 © 2020 Cayan LLC...

  • Page 15: Poi Device Installation Instructions

    4.1.1 Getting started 4.1.1.1 Genius Countertop devices To use Genius Smart P2PE, you can either purchase new devices from us or we can remotely inject keys into your existing devices. To use existing devices, they must be version 3.0 or version 4.0 of Verifone’s hardware and be listed as PCI approved PTS devices.
  • Page 16 Note: A video tutorial is available at https://help.globalpaymentsintegrated.com/getting- started/how-do-i-set-up-my-genius-device/. 4.1.2.1 Genius Countertop components Genius Countertop device Ethernet cable Multiport cable AC adapter P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 16 © 2020 Cayan LLC...
  • Page 17 3. Attach the multiport cable connector as shown and slide out the metal plate back into place. 4. Insert the communications module into the Genius device. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 17...
  • Page 18 2. Connect the AC adapter to the +12V connection on the multiport cable and plug the adapter into a power socket. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 18 © 2020 Cayan LLC...
  • Page 19 9416557. 3. Confirm that the IP Address field is populated. Take a note of the address for use with your POS. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 19...
  • Page 20 1. Find your Merchantware credentials. 2. Consult with your POS provider for help with configuring your POS system with the Genius Countertop device. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 20 © 2020 Cayan LLC...
  • Page 21 1. When Genius is displaying the splash screen, press 0 on the keypad three times. 2. Using the keypad type the password, then press Enter (green button). The default password is 9416557. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 21...
  • Page 22 IP address, tap the IP Address field. b. To remove the current information, press the Backspace key on the keypad. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 22 © 2020 Cayan LLC...
  • Page 23 Check that your wireless router is connected to the internet and is functioning correctly, • and that you have your wireless network name and password ready. 4.1.3.1 Genius Handheld components P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 23...
  • Page 24 3. Replace the rear battery cover and slide it up until you hear a click. Check that the cover is secure before charging and turning on the device. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 24 © 2020 Cayan LLC...
  • Page 25 1. On the Home screen, tap 2. Tap Settings , then tap Wi-Fi. 3. Ensure Wi-Fi is turned on and select your wireless network. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 25...
  • Page 26 3. Confirm that the IP address field is populated. Take a note of the address for use with your POS system. 4. Tap Test to run the Network test. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 26 © 2020 Cayan LLC...
  • Page 27 1. On the Home screen, tap 2. Tap Settings , then Wi-Fi. 3. Ensure Wi-Fi is turned on, then press and hold your wireless network. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 27...
  • Page 28 4.1 Installation and connection instructions 4. Tap Modify network. 5. From the Advanced options drop-down menu, change the IP settings to Static. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 28 © 2020 Cayan LLC...
  • Page 29 Note: Only PCI-approved POI devices listed in the PIM are allowed for use in the P2PE solution for account data capture. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 29...
  • Page 30 We do not repair deployed devices; therefore, you should NOT grant access to any person that claims to be repair or support personnel. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 30 © 2020 Cayan LLC...
  • Page 31 Attached to the counter with adhesive label Note: Attaching your stand to the counter with screws is the most secure solution. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 31...
  • Page 32 2. Align the holes on the stand with the holes on the base and use the machine screws to attach the stand to the base. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 32 © 2020 Cayan LLC...
  • Page 33 3. Align the holes on the stand with the holes on the base and use the machine screws to attach the stand to the base. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 33...
  • Page 34 You should also enforce operational security processes to make sure that members of staff or security regularly inspect the device. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 34 © 2020 Cayan LLC...

  • Page 35: Poi Device Transit

    Contact us at (1) (888) 249-3220 to verify that the device is authorized for use with your • P2PE solution. 5.2.1 Cayan’s trusted locations We ship devices from one of two secure facilities: • POS Portal, 1627 Main Ave, Sacramento, CA 95838 POS Portal, 1920 Watterson Trail # A, Louisville, KY 40299 •...

  • Page 36: Poi Device Tamper & Modification Guidance

    Genius Countertop device Genius Handheld device The corresponding serial number is printed in the rightmost column of the packing slip. • P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 36 © 2020 Cayan LLC...
  • Page 37 ‒ For Genius Countertop devices, inspect the device to make sure that the foil seals covering the screws are intact and have not been replaced with non-manufacturer seals. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 37...
  • Page 38 If you notice anything suspicious, do not use the device, and immediately report your suspicions to our Customer Support Team at (1) ( 888) 249-3220 P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 38 © 2020 Cayan LLC...
  • Page 39 Serial number changes Broken or differently colored casing Additional faceplate or casing that may conceal a skimming device Genius Countertop device P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 39...
  • Page 40 6.1 Instructions for physically inspecting POI devices and preventing skimming, including instructions and contact details for reporting any suspicious activity Genius Handheld device Genius Countertop device P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 40 © 2020 Cayan LLC...
  • Page 41 Monitor devices in remote or unattended locations, for example, using video surveillance or other physical mechanisms to alert personnel of suspicious behavior. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 41...
  • Page 42 2. Using the keypad type the password, then press Enter (green button). The default password is 9416557. 3. Check that the serial number matches the entry in your inventory. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 42 © 2020 Cayan LLC...
  • Page 43 Immediately contact our Customer Support Team at (1) (888) 249-3220 and give a full • description of the suspected tampering. Follow the instructions of our Customer Support Team for returning the device. • P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 43...

  • Page 44: Device Encryption Issues

    In the event of a device encryption failure you must immediately stop using the device. Do not re-enable the device until you confirm that full P2PE-encryption functions are restored and re- enabled. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 44 © 2020 Cayan LLC...

  • Page 45: Poi Device Troubleshooting

     If the device has an IP address, and is still not functioning correctly, take note of the IP address and continue to Task E. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 45...
  • Page 46 The connection test results from Task A. • The device serial number as described in Task E. • Your Merchantware credentials. • P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 46 © 2020 Cayan LLC...
  • Page 47 Confirm that the following hosts are available:  genius.merchantware.net  transport.merchantware.net  s01.merchantware.net ‒ If the device is still not functioning correctly, continue to Task E. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 47...
  • Page 48 The connection test results from Task C. • The device serial number as described in Task F. • Your MerchantWARE credentials. • P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 48 © 2020 Cayan LLC...
  • Page 49 Insert the battery by aligning the three gold contacts on the top of the battery with the contacts in the device. Press down on the battery until you hear a click. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 49...
  • Page 50 4. Replace the rear battery cover and slide it up until you hear a click. Check that the cover is secure before charging and turning on the device. P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 50 © 2020 Cayan LLC...

  • Page 51: Additional Guidance

    9. Additional Guidance 9.1 Additional Guidance for the Genius Smart P2PE solution Important: We cannot share cardholder data with merchants who are using our P2PE solution, under any circumstances. For more useful help articles and troubleshooting information, visit https://help.globalpaymentsintegrated.com. 9.2 Instructions for how to confirm hardware, firmware, and application versions on POI devices 9.2.1 Genius Countertop devices...
  • Page 52 Admin screen. 3. Confirm the values for the following fields:  App version  WP Hardware Version  WP Firmware Version P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 52 © 2020 Cayan LLC...
  • Page 53 9.2 Instructions for how to confirm hardware, firmware, and application versions on POI devices to return to the Genius app screen. 4. Tap P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020 © 2020 Cayan LLC Page 53...

  • Page 54: Appendix: Checklist For Remote Key Injection

    We can remotely inject P2PE keys into your existing Genius Countertop devices. This process allows you to use our Genius Smart P2PE solution without purchasing new devices or sending your existing devices to us. Your devices must be either version three or version four of Verifone’s hardware and be listed as a PCI approved PTS device.
  • Page 55 • devices I have listed in the table of devices I want to use for Genius Smart P2PE. I have checked each of the devices I want to use with Genius Smart P2PE, and I have • accurately recorded the results on this checklist.
  • Page 56 P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3 September 2020 Page 56 © 2020 Cayan LLC...

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