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SUPPO RT E D R ESOL UTIO N S
& FORMA T S
Video Resolutions
Product
• • • • • • • • • • • • • • • •
Palladia gX Matrix
• • • • • • • • • • • • • • • •
SoloCAT Ultra MAX RX
SUPPORTED AUDIO FORMATS:
LPCM 2.0, LPCM 5.1
Dolby TrueHD 5.1
LPCM 6.1, LPCM 7.1
Dolby TrueHD 7.1
Dolby Digital 2.0
Dolby Atmos 5.1.2
Dolby Digital 5.1
Dolby Atmos 5.1.4
Dolby Digital EX 6.1
Dolby Atmos 7.1.2
Dolby Digital Plus 7.1
Dolby Atmos 7.1.4
3D SUPPORTED:
Up to 1080/24p - Frame packing/sequential (Blu-ray)
Interlaced stereoscopic (satellite/cable broadcasts)
1 2
Video Distances
4K
1080p
Dolby Atmos 9.1.2
DTS 5.1, DTS-HD Master 5.1
DTS-HD Master 7.1
DTS 96/24 5.1
DTS-ES Discrete 6.1
DTS-ES Matrix 6.1
TROUB LESHOOT IN G
Should you encounter installation difficulties or issues with device communication, the following
checklist of common issues and causes should help resolve your issues. If you still continue to
experience issues, please contact your place of purchase.
NO OR POOR PICTURE QUALITY:
• Connected and powered? Double check all HDMI, Ethernet and power cables are firmly
connected into the correct ports an all devices are correctly powered.
• Cable length? Are you approaching the maximum distance of the cable (150m for 1080p
and 100m for 4K) if so, adjust the picture quality or try using an additional extender kit to go
further distance. Cables bundled together may cause cross talk and further degrade signal
quality.
• Signal strength? The use of cable joins, stranded patch panels, wall outlands and stranded
patch leads as interconnects between them, can significantly reduce signal strength. Use
solid core straight through connections wherever possible.
• If you reduce the resolution of the source do you get a picture? If so, this suggests a conflicting
resolution between source and display or a bandwidth capacity issue with your cable. Check
all inputs and outputs share the same resolution capabilities.
• Picture 'snow' / HD 'noise' signifies a failure to fully establish a signal and can often be caused
by poorly terminated RJ45 connectors or excess cable lengths. Ensure your cable is correctly
wired to 568B standards.
• Pink or off-colour picture? This could be caused by an invalid EDID or the source device failing
to read the EDID from the matrix. Try re-booting matrix and all source devices to force the re-
reading of the EDID.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the
quality of material can vary, Always use good quality leads and cables and try swapping
cables that are known to be working into the solution to see if this improves your image.
IR CONTROL:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted
and received? Emitters should be fixed firmly over infrared sensors of sources. Receivers should
be attached to displays ensuring a clear line of sight to the remote control used to operate.
Each IR port has an LED, when correctly installed the LED will flash red when IR is transmitting
and flashes green when IR is being received. For more information see fig2 on page 4.
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye,
check your remote is transmitting a signal by viewing the remote handset sensor though a
digital camera/camera phone. The sensor should flash when a button on the handset is held
down.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure
emitters and receivers are away from direct sunlight. Halogen lighting and plasma screens
may also interfere with IR signals
13
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