11 2 Service Return Procedure; How To Order Additional Products - Decatur Electronics Genesis VP Directional User Manual

11.2 Service Return Procedure
If you have questions, want a quick problem diagnosis, or need to
return your Genesis-VPD to the factory:
• Call Decatur Electronics Customer Service (or the approved
Canadian repair depot) and ask to speak with a Customer Service
Representative Have the serial number of the radar unit ready
Phone: 800 428 4315
If you need to return your radar unit to Decatur Electronics:
• Ask to arrange for a Return Authorization Number. You will need
to give the serial number of the radar that is to be serviced The
serial number is located on the back of the main computer unit
• Return ALL of the Genesis-VPD parts in the original packaging
(transportation prepaid)
• If so directed, include a note describing the problem and/or the
incident that resulted in the problem Failure to do so can delay
the return of your radar device
• Based on the information that you have given, the Customer
Service Representative will issue you a return authorization (RA)
number Write the RA number on your note and shipping label
The customer is responsible for the shipping charges to send the
system to Decatur Electronics, Inc
If we receive a system from a customer COD that is still under
warranty, we will charge the customer for the amount of COD freight
charges plus an additional 10% for handling after we repair the
system Also, we will add COD and a 10% handling fee to the repair
bill for out-of-warranty repairs
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The customer is responsible for all shipping charges to the Decatur
service location Decatur does not accept incoming COD shipments
Decatur Electronics will pay the freight (up to $10 00 US) for shipping
the system from the repair facility to the customer, provided the
system is still under warranty We will charge the customer for any
shipping charges above the initial $10 00 If you want to ship your
package express or next day air, we will invoice you for these freight
charges
If your radar is out of warranty and you would like to know the cost
of repair prior to the actual repair work being performed, Decatur
would be happy to give you a repair estimate To obtain an estimate,
request it either on the paperwork you submit with the radar
device when you send it in for service or when you obtain a Return
Authorization (RA) number Decatur provides estimates only upon
request
There is an initial charge for an estimate if your radar gun is not
under warranty, plus the return shipping and handling fees If, after
reviewing the estimate cost, you decide not to have your radar
repaired, you will be invoiced the minimum service charge plus
return shipping costs

12. How to Order Additional Products

You can order upgrades to the Genesis-VPD (when available) as well
as cases, tripods, etc To see product descriptions or order products,
visit our web site at www DecaturElectronics com or call the sales
ofce at 800 428 4315
25/Aug/2010 25/Aug/2010
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