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Frequently Asked Questions (faq); Service - Decatur Electronics Genesis VP Directional User Manual

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10. Frequently Asked Questions (FAQ)

Q. My radar gun will not power up. What should I do?
A Check the batteries to make sure they are charged and working
properly Over time battery performance will diminish and the
batteries will need to be replaced Once you have verifed that
the batteries are good and your radar still does not power up,
call Decatur Electronics at 800 428 4315
Q. My radar gun has poor range. How can I remedy this?
A Verify that the antenna has no obstructions in front of it If the
gun still has poor range, increase the sensitivity level (SEN) If you
still have this problem, contact Decatur Electronics
Q. Will my radar work while my vehicle is moving?
A No, the Genesis-VPD radar gun is a stationary only models, so
your motor vehicle should be parked You need to hold the radar
steady while operating it
Q. What if I drop my gun?
A The unit is extremely durable Simply power up and perform
device test If the gun doesn't appear to work properly, contact
Decatur Electronics
Q. Does Decatur Electronics carry other law enforcement
A Yes, the Genesis™ series of radars - GHD™, Scout™, and the
Genesis II Select™ and Genesis II Directional™dash-mount
moving radar products, and Responder™ series of in-car video
solutions and the OnSite™ line of radar speed trailers

11. Service

11.1 Warranty
Decatur Electronics, Inc guarantees the Genesis-VPD to be free
from defects in workmanship and material and to operate within
specifcations for a period of two years During this period, Decatur
Electronics will repair or replace, at its option, any component found
to be defective, without cost to the owner, providing you return the
unit to the factory or to a Decatur authorized warranty service center
The full warranty on parts and workmanship does not include
normal wear and tear, crushing, dropping, fre, impact, immersion,
over-tightening of screws or damage from attempted repair or
modifcations by unauthorized service agents
For repairs, simply return the unit (transportation prepaid) directly to
the factory or to a Decatur authorized warranty service center Refer
to Section 11 2: Service Return Procedure
If you purchased the unit under a special buying program, such as a
province purchase contract, etc , the above warranty may not apply
Please refer to the buying program contract for the appropriate
warranty terms or contact Decatur Electronics


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