Network Connection Problems - SMC Networks SMC9462TX User Manual

T
ROUBLESHOOTING

Network Connection Problems

If your computer cannot find the EZ Card 1000 card or the network
driver does not install correctly, check the following items before
contacting SMC Technical Support.
N Make sure the card is securely seated in the PCI slot. Check for
any hardware problems, such as physical damage to the card's
edge connector.
N Try the card in another PCI busmaster slot. If all fails, test with
another EZ Card 1000 card that is known to operate correctly.
N Check for resource conflict in the PCI configuration. See section
"PCI Compatibility" in this chapter.
N Make sure your computer is using the latest BIOS available.
N If there are other network cards in the computer, they may be
causing conflict. Remove all other cards from the computer and
test the EZ Card 1000 separately.
N Check for a defective computer or PCI bus by trying the
network card in another computer that is known to operate
correctly.
N Make sure your computer is using the latest BIOS available.
N If you cannot access a Windows or NetWare service on the
network, check that you have enabled and configured the
service correctly. If you cannot connect to a particular server,
ensure that you have access rights and a valid ID and password.
N If you cannot access the Internet, be sure you have configured
your system for TCP/IP.
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