Troubleshooting - Zte Z971 User Manual

AT&T Software Update
Touch the Home key >
Update to check, download and install system updates.
About Phone
Touch the Home key >
important phone information and legal information.

Troubleshooting

If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the chart below. If your
particular problem cannot be resolved using the information in
the chart, contact the dealer where you purchased the phone.
Problem
Poor reception
> Settings > AT&T Software
Possible causes
The network signal is too
weak at your current location,
for example, in a basement
or near a tall building,
because wireless
transmissions cannot
effectively reach it.
The network is busy at the
current time (for example,
during peak times, there
may be too much network
traffic to handle additional
calls).
> Settings > About phone to view
Possible solution
Move to a location where
the network signal can be
properly received.
Avoid using the phone at
such times, or try again after
waiting a short time.
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