Using the Smart Diagnosis™
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
If the appliance is unable to turn on, then
troubleshooting must be done without using
Press the Power button to turn on the
washing machine. Do not press any other
buttons or turn the programme selector knob.
When instructed to do so by the call centre,
place the mouthpiece of your phone close to
the Power button.
Press and hold the
seconds, while holding the mouthpiece of
your phone close to the Smart Diagnosis™
icon and Power button.
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
(More) button for three
Once the countdown is over and the tones
have stopped, resume your conversation with
the call centre agent, who will then be able to
assist you using the information transmitted
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.