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Condensing Water Heater
User's Information
Manual
Getting Service
If your water heater requires service, you have several options for getting service:
Contact an official Technical Assistance Service (TAS) at 0844 332 2323 or go to the website
(www.navien.co.uk).
For warranty service, always contact an official Technical Assistance Service (TAS) first.
Contact the technician or professional who installed your water heater.
Contact a Gas Safe Registered engineer.
When you contact an official Technical Assistance Service (TAS), please have the following
information at hand:
Model number
Serial number
Date purchased
Installation location and type
Error code, if any appears on the front panel display.
Navien Ltd
3000 Cathedral Hill, Guildford, Surrey, GU2 7YB
TEL 0844 332 2323 www.navien.co.uk
Version: 1.00(Mar.12.2018)
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