Gaggenau CG 280210 CA Quick Reference Manual

Before You Call for Service - If you have a problem with your cooktop, first review the charts below and you may not need to call for service.
It may save you time and money. The charts include common problems and occurrences, items to check and solutions.
PROBLEM
Burners Continue to Click
when First Plugged in
Surface Burners Do Not
Light
Clicking Noise –
Continuous or
Intermittently
Uneven or Too
High Flame
Uneven Flame
Rubber Feet from
Grate Come Off
THIS IS NOT A SUBSTITUTE FOR YOUR USE AND CARE MANUAL. PLEASE READ AND
UNDERSTAND YOUR MANUAL BEFORE PERFORMING MAINTENANCE ON YOUR COOKTOP.
WARNING:
For safety instructions – please refer to the Use and Care Manual.
CAUTION:
To avoid burns or electric shock – turn off cooktop and be sure parts
are cool before cleaning or handling them.
POSSIBLE CAUSES
Incorrect house wiring.
Gas is turned off.
Unit is not hooked up to gas supply.
Plug is not completely inserted in outlet.
Circuit breaker is tripped.
Burner ports are clogged.
Misaligned burner cap.
Igniter may be wet, damaged or dirty.
Misaligned burner cap.
Igniter may be wet, damaged or dirty.
Incorrect house wiring.
Burner ports are clogged.
Burner may have moisture present.
Burner cap not replaced correctly.
Using Cook 'n Vent (downdraft ventilation).
Installation and conversion may have been
improperly done.
May have been removed by cleaning.
Do not use a grate if the rubber feet are
missing or damaged.
QUICK REFERENCE GUIDE
CG 280210 CA
SOLUTIONS
Call electrician.
Do not use cooktop.
Make sure the gas shut-off valve is in the ON position and the gas supply
to the house is not shut off.
Call gas company.
Check the power supply. It should be grounded with the correct polarity.
Make sure the unit is plugged in.
Check circuit breaker and reset if necessary.
Check or replace fuse.
With the cooktop turned off, remove burner caps and use a thin wire or
straightened paper clip to unclog.
Make sure the burner caps are properly positioned on the burner base.
Burners—see drawing at left.
Check to be sure igniter is dry. If not, allow to air dry before using.
Check for burned-on food or grease. See cleaning chart for cleaning
recommendations. Burner will not light if igniter is wet, damaged or dirty.
Make sure the burner caps are properly positioned on the burner base.
Burners—see drawing at left.
Check to be sure igniter is dry. If not, allow to air dry before using. Check for
burned-on food or grease. See cleaning chart for cleaning recommendations.
Burner will not light if igniter is wet, damaged or dirty.
Call electrician.
With the cooktop turned off and burner caps removed use a thin wire or
straightened paper clip to unclog.
Turn off burner, cool and dry burner caps and burner base thoroughly.
Make sure the burner caps are properly positioned on the burner base.
Burners—see drawing at left.
Flame is pulled to back by downdraft. This is a natural occurrence.
Refer to installer of cooktop.
Replace feet (part # 416438). To purchase replacement call, 1-877-442-4436.
Have model number available.
9001065631 Rev A 5V0VNN 12/14