Troubleshooting Guide; Limited Warranty - ECX ECX13008 User Manual

Problem
Your transmitter and receiver are too close together
Transmitter or receiver is too close to large metal
The system will not connect object, wireless source or another transmitter
Your transmitter was accidentally put into bind mode
and is no longer bound to your receiver
Transmitter batteries low
Poor range Transmitter antenna is damaged or loose
Receiver antenna damaged
Transmitter batteries low
The receiver quits responding
Loose or damaged wires or connectors between
during operation
battery and receiver
What this Warranty Covers—Horizon Hobby, LLC, (Horizon) warrants to
the original purchaser that the product purchased (the "Product") will be
free from defects in materials and workmanship at the date of purchase.
What is Not Covered—This warranty is not transferable and does not
cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse,
abuse, negligence, commercial use, or due to improper use, installation,
operation or maintenance, (iii) modification of or to any part of the Product,
(iv) attempted service by anyone other than a Horizon Hobby authorized
service center, (v) Product not purchased from an authorized Horizon
dealer, or (vi) Product not compliant with applicable technical regulations
or (vii) use that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER'S INTENDED USE.
Purchaser's Remedy—Horizon's sole obligation and purchaser's sole
and exclusive remedy shall be that Horizon will, at its option, either (i)
service, or (ii) replace, any Product determined by Horizon to be defective.
Horizon reserves the right to inspect any and all Product(s) involved in a
warranty claim. Service or replacement decisions are at the sole discretion
of Horizon. Proof of purchase is required for all warranty claims. SERVICE
OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER'S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability—HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT,
NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY,
EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted. As Horizon
has no control over use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting damage or injury.
By the act of use, setup or assembly, the user accepts all resulting liability.
If you as the purchaser or user are not prepared to accept the liability
associated with the use of the Product, purchaser is advised to return the
Product immediately in new and unused condition to the place of purchase.
Law—These terms are governed by Illinois law (without regard to conflict
of law principals). This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. Horizon reserves
TROUBLESHOOTING GUIDE
Possible Cause
LIMITED WARRANTY
the right to change or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services—Your local hobby store and/
or place of purchase cannot provide warranty support or service. Once
assembly, setup or use of the Product has been started, you must contact
your local distributor or Horizon directly. This will enable Horizon to better
answer your questions and service you in the event that you may need
any assistance. For questions or assistance, please visit our website at
www.horizonhobby.com, submit a Product Support Inquiry, or call the toll
free telephone number referenced in the Warranty and Service Contact
Information section to speak with a Product Support representative.
Inspection or Services—If this Product needs to be inspected or
serviced and is compliant in the country you live and use the Product
in, please use the Horizon Online Service Request submission process
found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and
is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/service-center_render-service-center. If
you do not have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you have any
issue with a Li-Po battery, please contact the appropriate Horizon
Product Support office.
Warranty Requirements—For Warranty consideration, you must
include your original sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be serviced
or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service—Should your service not be covered by
warranty, service will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for service you are
Solution
Move transmitter a few feet from receiver
Move to another location and attempt binding again
Rebind your transmitter and receiver
Replace/recharge
Check/tighten
Check/repair/replace
Replace/recharge
Check the wires and connection between the battery and
receiver. Repair or replace wires and/or connectors
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