Thuraya X5-Touch User Manual page 64

Appendix
The Thuraya X5-Touch shows 'No SIM'
• Check if the SIM card is dirty or damaged, and try to remove and reinsert the SIM card.
• Check if the SIM card is deactivated or not provisioned for any services. Please contact
your service provider for more details.
• Entering a wrong PUK code may deactivate the SIM card.
The Thuraya X5-Touch becomes unresponsive or
sluggish
• Try restarting your phone.
• Do a reset in case your phone has a persistent problem by going to Settings
& reset Factory data reset.
- The factory reset will restore the settings on the phone to be as it was when
shipped. Personal settings like contacts and messages will be deleted.
The PIN/PUK codes have been lost or forgotten
• Entering the wrong PIN code 3 times will lock the SIM card. To unlock, you must enter
the PUK code.
• After entering the PUK code, you can set a new PIN code.
• In case the PUK code has been forgotten, please contact your service provider.
'Add points in consecutive order to form a closed
polygon.' is displayed when trying to setup Tracking by
Area
The order of the coordinates entered is important. If the order of the coordinates results
in a shape with intersecting lines, Tracking by Area will not work.
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