Troubleshooting Tips - Moffat MUF06DMRWW Owner's Manual

Troubleshooting Tips... Before you call for service
Problem
My freezer does not work.
The freezer has a bad odor.
The freezer door does not
close completely.
The freezer door is hard to
open.
The compressor runs for a
long time or turns on and off
frequently.
The light inside the freezer
does not turn on.
The freezer makes unusual
noises or vibration.
Possible solution
Make sure that your freezer is securely plugged into a working outlet.
Make sure that your power source has the correct voltage. Your freezer's voltage rate is on
a label on the back of your freezer.
Check the house fuse or circuit breaker box and replace the fuse or reset the circuit
breaker.
Make sure that all food with a strong odor (like onions) is wrapped or stored in airtight pack-
aging.
Certain containers and wrapping materials (such as paper, foil, or plastic) can cause odors.
If you think this might be the case, try using different containers or a different brand of wrap-
ping material.
Check for spoiled food and remove it.
Clean the inside of your freezer. See Cleaning your freezer on page 13.
Make sure that no food packages are in the way.
Make sure that the door gasket (seal) is clean. See Cleaning your freezer on page 13.
If the door gasket does not seal, try heating then cooling the seal. You can use an electric
hair dryer to heat the seal.
Make sure that your freezer is level. See Leveling your freezer on page 8.
When you open the freezer door, warm air rushes inside. When you close the door, the
warm air rushes to the condenser which causes a vacuum. This causes the door to be hard
to open for about 10 to 15 seconds after closing.
If the door is hard to open at other times, try rubbing paraffin wax or petroleum jelly along
the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around
food.
The compressor runs longer if:
The room temperature is high.
You just added a large amount of food. Wait for the food to freeze, then check again.
You open and close the door frequently.
The door gasket is dirty. Clean the gasket. See Cleaning your freezer on page 13.
Your freezer has been disconnected for a period of time. Wait for your freezer to cool (about
four hours) before adding food.
You have the temperature set too low. Set the Control knob to a higher temperature.
Make sure that your freezer is plugged into a working outlet.
Check to see if the light is damaged. If the light is damaged, have it replaced by a qualified
service technician.
Metal parts expand and contract as the temperature changes. This is normal.
When the refrigerant is circulating throughout the system, your freezer may make noises.
This is normal.
Remove items from the top of your freezer.
Make sure that your freezer is level. See Leveling your freezer on page 8.
If your freezer is touching walls, move it away from the walls.
Make sure that the shelves are installed correctly.
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