The Tv Settings Are Lost After 5 Minutes; Intermittent Wi-Fi; Video App Problems (Youtube Etc.); What Is Remote Support - Samsung Q9F Series User Manual
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- User manual (44 pages) ,
- User manual (44 pages) ,
- User manual (24 pages)
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The TV settings are lost
aft~I2_11Jl!l.!:Jte_~:
• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home
Mode(~>®
Settings> General> System Manager> Usage Mode> Home Mode).
lntermittentWi-Fi
• Make sure the TV has a network connection
(8
>®Settings> General> Network> Network Status).
• Make sure the Wi-Fi password is entered
correctly.
• Check the distance between the TV and the
Modem/
Router. The distance should not exceed 50ft (15.2 m).
• Reduce interference by not using orturning off wireless devices. Also, verify that there are no obstacles between
the TV and the
Modem/Router.
(The Wi-Fi strength can be decreased by appliances,
cordless
phones, stone
walls/
fireplaces,
etc.)
Single story
Multi story
~l
8
c~~~
0
Wireless router
8
Wireless repeater
• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the Mac
addresses of your new
Modem/
Router and the
TV.
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
e
>$Settings> General> Network> Network Status> IP Settings> DNS
Setting
>
Enter manually> DNS Server> enter 8.8.8.8
>OK.
• Reset by
selecting~>®
Settings> Support> Self Diagnosis
>
Reset Smart Hub.
What is Remote Support?
Samsung Remote Support
service
offers
you
one-on-one support with a Samsung Technician who
can
remotely:
• DiagnoseyourTV
• Adjust the TV settings for you
•
Perform a factory
reset on
your TV
• Install recommended firmware updates
How does Remote Support work?
You
can
easily
get Samsung
Remote
Support service foryourTV.
1. Call the Samsung
Contact
Center and ask
for
remote support.
2. Open
t he
menu on your
TV,
and then go
to
the
Support
section.
(8
>®Settings> Support)
3. Select Remote Management,
then read
and agree to
the service agreements.
When
the
PIN
screen
appears,
provide the PIN numbertothetechnician.
4.
The technician will then access your TV.
English
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