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FAQ/TROUBLESHOOTING
1. My EQ Kill knobs do not work.
-You can switch On/Off the EQ PUSH-TO-KILL function by holding the left deck "DECK SWITCH" button for
3 seconds, followed by pressing the "Load B/D" button to switch the mode. The default setting enables EQ
PUSH-TO-KILL.
2. I am getting an error message when I plug in my device that says "TBIA-The Data Is Invalid".
-This error is related to other audio devices you may have installed on your Windows PC and lower-quality ASIO
drivers. Please try uninstalling your device and reinstalling.
3. I have Virtual DJ Pro, and the controller isn't working/don't have the correct skin that comes with Virtual DJ
LE.
-You can download the latest skins and configuration files from www.virtualdj.com. This is available to all
registered customers of Virtual DJ Pro.
4. I am getting pops/cracks/digital artifacts in my audio.
-Please raise your latency settings in your software of choice. Often times, this is directly related to running
the application on very low latency settings on a lower-specification computer, and can be resolved by rasing
the latency just a bit.
5. I use software other than Virtual DJ.
-Please go to www.stantondj.com for updated preset/mapping files for other popular DJ software.
6. My wheels don't scratch/I can get them to stop the audio when I am not touching the platters.
-Please check the position of the "Wheel Sensitivity" knobs on the front of your DJC.4 These knobs, if turned
all the way to the left, can cause the platters to not respond to touch, and, if turned too far to the right, can
cause the platters to respond even if your hand is not resting on the platter.
7. I want to obtain a copy of Virtual DJ Pro. Is there a discount?
-Yes, please go to www.virtualdj.com and register your Virtual DJ LE serial number. There is a special discount
offer made to users to purchase Virtual DJ Pro at a reduced price.
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