Quantum TURBO3 Operating Instructions Manual page 9

9. Customer Service
Having any trouble in using your Quantum product? We are here to
help. Mail, call, fax, or email our Service Department:
Service Department
Quantum Instruments Inc.
10 Commerce Drive
Hauppauge, NY 11788
Tel: 631 656 7400 Fax: 631 656 7410
email: QuantumHelp@qtm.com
Troubleshooting tips are available at www.qtm.com, Support, Customer
Support, FAQ. If you suspect a malfunction or require adjustment,
return the unit to us with an accurate description of the problem.
Please be sure your problem is not caused by improper operating
procedure or malfunctions in your other equipment. Send all equipment
carefully packaged and insured to our address above.
An estimate of repair cost on out-of-warranty merchandise may be
forwarded if you desire. This will require that we contact you for
approval before proceeding and will delay return of your equipment.
For fastest repair time, you may pre-approve repairs up to a limit of
$100 with your credit card. We will bill you only for actual costs up to
that limit. If repair costs exceed your pre-approval, we will contact you.
Paying by check will delay the repair until the check clears (up to 15
days). Payment by money order is acceptable.
Normal repair time is 10-15 days. For expedited service, contact our
Service Department.
Summary:
Ship via UPS, Parcel Post, or other carrier, insured.
Give a clear, detailed description of the problem.
Give your mailing address and daytime phone number, fax #, and/or
email.
For warranty repairs include a copy of the receipt.
In addition, for out-of-warranty repairs with pre-approval:
Provide your Visa, MasterCharge, American Express, or Discover
card# and expiration date.
Give us authority to charge repair costs up to $100.00.
Provide your billing address.
Note: Please do not email your credit card information