Samsung VL Series Full Manual page 35

Symptom
The audio stutters when
playing music or videos
on my mobile device over
Bluetooth.
The audio stutters when
the speaker is connected
in Audio Group or Stereo
mode over Wi-Fi.
The speaker loses
connection or
stays disconnected
intermittently when
used in stereo mode
after connecting TV and
speakers via Wi-Fi.
The SmartThings app does
not show the speaker
on the list of available
devices when I try to
connect it over Wi-Fi.
 If the problem persists, contact the Samsung Call Center for troubleshooting.
Check
• Check if there are any
nearby devices that use radio
communications or may cause
interference.
• Is your mobile device or any
radio communication devices
connected to 2.4 GHz
Wi-Fi network?
• Are you using a 2.4 GHz Wi-Fi
network to connect your mobile
device and speaker?
• Check the distance between
your wireless router and
speaker.
• Check the distance between
the speakers.
• Are you using a 2.4 GHz Wi-Fi
network to connect your TV
and speaker?
• Check the distance between
the wireless router, TV, and
speaker.
• Is your speaker connected to
a power source?
• Is your mobile device
connected to a wireless
router?
ENG - 28
Remedy
• If you have any nearby devices that use
radio communications or may cause
interference, please turn them off.
• See "Connecting to Bluetooth".
(10 page)
Click here.
• If your mobile device or other radio
communication devices are connected
to a 2.4 GHz Wi-Fi network, this may
cause interference. Try to connect your
mobile device to a 5 GHz network.
• Connect your mobile device and
speaker to a 5 GHz Wi-Fi network.
• Make sure that your wireless router
and speaker are within operating
range of each other.
• Try to power off your wireless router
and then restart it.
• Make sure that your speakers are within
operating range of each other.
• Connect your TV and speaker to a
5 GHz Wi-Fi network.
• If connected to a 5GHz network,
check for a DFS channel. If your router
is using a DFS channel, contact your
Internet provider.
• Make sure that your wireless router,
TV, and speaker are all within
operating range.
• Check if the speaker is properly
connected to the wall socket and the
adapter.
• Connect your mobile device to the
wireless router.
• Press the
CONNECT button in the
back of the speaker for 5 seconds or
longer to enter standby mode and try
to connect again.