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(2) Unstable network signal could cause disconnection of the device. Wait for about 2 minutes for
automatic re-connection. If the connection does not resume after awhile, power off the device and
then put it back on. It shall re-connect automatically.
(3) If the above is not effective, delete and add the devices again after factory reset following steps in Q1.
If you have more questions, please feel free to contact us: support@vocolinc.com.
Q2. The device works normally after restoring factory settings or unplugging/plugging,
but it occasionally gets disconnected from the network and cannot be recognized.
(1) Make sure the number of Wi-Fi connected devices is within the wireless network capacity of your router.
Otherwise, please replace with another router
(2) Make sure the network environment is good and the less interference (walls, metal surroundings)
between the device and the router is better.
(3) Make sure you have download and install the latest version of App and Firmware.
(4) Reconnect your iOS devices to Wi-Fi and make sure your Wi-Fi signal is strong enough.
(5) Wait until the network is fixed if your router performs poorly in wireless networks that might result from
network congestion. Send us the Wi-Fi setting screenshot and the router model details if you need
assistance.
(6) Check the router setting and see if there is any limit to the number of simultaneous client connections.
(7) Restart your HomeKit accessory or restore your HomeKit accessory to factory settings, and add your
HomeKit accessory to the VOCOlinc LinkWise app.
(8) Update LinkWise App and product firmware to the latest version.
Q3. Why am I not able to login to my VOCOlinc account?
Username and password are case sensitive in VOCOlinc account system. Pay attention to the upper/
lower-case of the username and password when your login/sign up to the LinkWise app.
Q4. How can I recover connection of the device?
1. Ensure the iPhone / iPad / Android device is close to the device.
2. Modification of the router configuration/settings will cause non-resumable disconnection of the device.
Delete and add the devices again after factory reset following steps in Q1.
3. Unstable network signal could cause disconnection of the device. Wait for about 2 minutes for automatic
re-connection. If the connection does not resume after awhile, power off the device and then put it
back on. It shall re-connect automatically.
4. If the above is not effective, delete and add the devices again after factory reset following steps in Q1.
If you have more questions, please feel free to contact us: support@vocolinc.com.
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