Faq - VOCOlinc FLOWERBUD SMART DIFFUSER Quick Start Manual

4. Do not use acids or enzymes detergents, as this may give off hazardous gas or cause malfunction.
Be sure to use a mild detergent.
5. If diffuser is not used for an extended period, drain water from the tank.

FAQ

Q1. Why did I fail to add device to the LinkWise App?
If the app prompts "Couldn't find the accessory" after you scanning the setup code:
(1) Make sure your accessory is powered on and nearby.
(2) If you use a dual 2.4G/5G network router, connect your phone with 2.4G network and add the device again.
(3) Make sure that the router setting meets the relevant requirements. The device only supports the mode
of WPA/WPA2-PSK.
(4) Make sure device is in factory reset (pairing) mode.
(5) Make sure the setup code is entered correctly. Select the accessory shown on screen, then scan the
setup code (XXX-XX-XXX), which can be found on the device, instruction manual or inner packaging.
If the app prompts "Couldn't add VOCOlinc-XXX -XXXXXX" after you scanning the setup code:
(1) Close the app
(2) Reboot the phone
(3) Restore to factory settings
(4) Add the device again
If the app prompts "The setup code is incorrect", please
(1) Double check whether the setup code input is right or not; or try manually entering the setup code.
(2) If the last 6 characters of the identification code is not consistent with the last 6 characters of MAC
located on the packaging of your device, please report this issue by sending a message to
support@VOCOlinc.com along with the last 6 characters of the identification code.
If the app prompts "This accessory isn't compatible with your Wi-Fi router.", It means the router
is currently working under the 5GHz network, please refer to step 2.
(1) Modification of the router configuration/settings will cause non-resumable disconnection of the device.
Delete and add the devices again after factory reset following steps in Q1.