Advertisement
Product Guide
Frequently Asked Questions
Why is my Pizza Oven Box not getting hot enough?
If your Pizza Oven Box does not reach the proper baking temperature, your grill may
utilize extra heat tents or Flavorizer® bars. These components sit between the cooking
grate and the burners and deflect the heat from the burners downward. Remove
these pieces and try again. Also, if you have an infrared grill, you will need to remove
the heat shield that sits between the cooking grate and burners as this shield will
block the heat from reaching the Pizza Oven Box.
Can I close the lid of my grill while using the Pizza Oven Box?
We advise you to keep the lid of your grill in the fully opened position while using the
Pizza Oven Box in order to protect you and your grill. If you fully or partially close your
grill lid while using the Pizza Oven Box, it may cause components of your grill to over-
heat which may result in damage to your grill and/or bodily injury should you touch
the overheated components.
How do I clean the Pizza Oven Box?
After baking your final pizza, you can clean the Pizza Oven Box by letting the burners
remain on high for approximately 15 minutes. Any residue should burn off and remains
can be scraped off and pushed to the back of the oven by using a long handled
BBQ brush. Once the oven has cooled completely, a damp cloth can be used to
wipe off any char left in the oven. The stone will remain blackened and/or darkened
which is natural. If this does not clean the stone to your satisfaction, you can also
remove the Support Brackets and flip the Base Stone over (horizontally) and replace
the Support Brackets. This will give you a clean Base Stone to use and the next time
you use the Pizza Oven Box, any remaining residue will burn off.
Where is the hardware pack located in the box?
The hardware pack is a small clear bag and is taped to the Stone Supports.
Why don't the notches line up with the Stone Supports or Stone Cradles?
The notches and Stone Supports or Stone Cradles are not supposed to line-up.
I have knocked and/or dropped my oven while moving it and cracked a stone, will it
still work?
Yes, small cracks have no effect on cooking performance. Wipe the area with a
damp cloth to remove any loose stone particles before using.
Where can I purchase replacement parts?
Depending on your location, you can purchase replacement parts from the following
links:
U.S.A.: http://shop-usa.bakerstonebox.com/
Canada: http://shop-canada.bakerstonebox.com/
Australia: Please contact the store where the product was purchased.
Europe: http://www.lahacienda.co.uk/products/bakerstone-pizza-oven-box
New Zealand: http://www.bakerstonebox.co.nz/
14
Hide quick links:
Advertisement
