Air Weigh LoadMaxx Installation Manual page 31

Procedure For Warranty Claims
ALL customers should irst contact Air-Weigh Customer Support Department at
(888) 459-3247 for questions regarding the use, operation, repair or return of any
Air-Weigh product.
In the event Air-Weigh requests to examine the product prior to disposition OR for
repair or replacement, Air-Weigh requires a Return Material Authorization (RMA)
number be issued before the item is returned. Customer Support will issue the
RMA number. Please reference this RMA number in all correspondence.
Claimed items shall be shipped freight pre-paid to:
Air-Weigh
Customer Support Department
1730 Willow Creek Circle, Suite 100
Eugene, Oregon 97402, USA
The Air-Weigh RMA number must appear on the outside of the return packaging.
Air-Weigh shall examine returned material within 30 days after receipt, or sooner
if mutually agreed upon. If Air-Weigh determines that the part or assembly was
defective in material or workmanship and within the warranty period, Air-Weigh
will repair or replace the part or assembly and return freight pre-paid. In the event
Air-Weigh determines that the part or assembly cannot be repaired or replaced
and is within the warranty period, a credit not to exceed the purchase price will be
issued to the Air-Weigh customer.
For our customers using purchase orders Air-Weigh will process a credit
memo and notify the customer by email or fax. The customer will process a
corresponding debit memo and notify Air-Weigh accordingly.
If the part or assembly received by Air-Weigh does not meet the requirements of
the warranty program set forth above, at the Air-Weigh customer's request the
part or assembly will either be discarded, returned freight collect, or repaired or
replaced at the Air-Weigh customer's expense and returned freight collect.
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