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The Moixa Smart Battery fits into your life The Moixa Smart Battery is installed near your consumer unit (fuse box) and measures the energy coming from your solar panels, and being used in your home. This enables it to know when to store energy and when to provide it.
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When excess energy generated by your solar panels is not being used in your home, the Moixa Smart Battery stores that energy for use later. The unit can also store off-peak low cost grid energy in the middle of the night for use the next day.
Moixa support desk or helpline. 2.2 Identifying the product At the top of the Moixa Smart Battery you will find the ‘type’ label. This label describes the product version and basic specifications. You should be familiar with the contents of the label.
• You may be asked to provide these details if you contact customer support. 2.3 In the event of power-cut / mains failure If your installation includes a dC lighting circuit, the Moixa Smart Battery V3/2kWh is designed to continue to provide direct current (dC) power to this connected lighting circuit in the event of a mains power failure until the energy in the battery is exhausted.
It can store energy from grid-connected solar panels enabling greater self-con- sumption of locally generated power. Direct Solar Plug-in Option If the Moixa Smart Battery has solar panels directly plugged into it, it will store energy from them automatically for later use. Smart Inverter...
4.1 Resetting a system fault If the red FAULT light is on it indicates that the Moixa Smart Battery has detected a fault, such as a short circuit. Please call technical support before performing any action.
In the page that is displayed enter the SSId (name) and password of the wi- fi network that you wish the Moixa Smart Battery to connect to then click enter. A confirmatory message will be displayed and your device will be disconnected from the Moixa Smart Battery.
Battery has connected successfully. It may take several minutes to establish a connection when the unit is turned on or restarted. Troubleshooting: If you are unable to set the Moixa Smart Battery into AP mode please reboot your unit and then wait five minutes before trying again.
16 | safety instructions 5.4 Password Initialization To be able to access live data from your Moixa Smart Battery you need to set up your MyMoixa account by following these instructions. Proceed to the following web address and follow the instructions: https://gridshare.moixa-data.com/...
“no associated device” error message. it can take up to two working days for your unit to be assigned. If after 48 hours you still do not see your Moixa Smart Battery then please raise a support ticket by sending an email to: support@moixa.com...
If the unit becomes damaged, becomes wet or you hear any unusual noises, turn the unit off from the mains using the isolation switch and contact Moixa Custom- er Service or your installer as soon as possible for assistance.
6.3 Smart Battery End User Agreement This End User Agreement (the ‘Agreement’) relates to the operation and use of Moixa’s Smart Battery (the ‘Product’) and is made between Moixa Technology Ltd (‘we’ or ‘us’) and you, the customer in whose property the Product is installed.
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Agreement, we will notify you by email within 28 days of the new terms becoming effective. This Agreement is formed between you and us and you are deemed to have accepted these terms only after Moixa has successfully commissioned the Product via a Moixa Accredited Installer (“MAI”).
The Scheme shall operate on a 12-month rolling basis for a maximum term of 3 years. You may cancel your participation in the Scheme at any time by sending an email to support@moixa.com. You shall only be entitled to payments for each full 12-month period you have taken part in the Scheme, calculated from the anniversary of the Start Date.
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We can amend the terms of this Agreement at any time by providing you with written notice. We will put the changes on our website at www.moixa.com. We will let you know in writing if we make a change. If you are not happy with the change, you can cancel this contract by notifying us by emailing support@moixa.com.
Customer Support: 0207 734 1511 Email: support@moixa.com Moixa Technology Limited (reg number: 05631091) is a subsidiary company of Moixa Energy Holdings; a company registered in the UK, number 04941671, registered office, russel Square house, 10–12 russel Square, london, WC1B5lF. info@moixa.com www.moixa.com...
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