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Problem
Unit is dead - LED power
indicator is not illuminated
Unit is dead - no light output
but LED power indicator is still
illuminated
Remote Controller range
reduced or persistently
freezing
Unit won't respond to Remote
Controller
Poor Light output on fibre
In Stand Alone Mode -
Stationery on one colour
In Stand Alone Mode - Colour
cycle cannot be stopped
Please follow troubleshooting procedures before returning to us.
8
MicroLED Light Source Range
Probable cause(s)
Mains supply off
Loose mains plugs
PSU failed
LED array failure
May have been switched off using
Remote Controller
Remote Controller batteries
failing
Something new causing
interference within operating
range
Remote Controller needs resetting
Remote Controller failing
Light Source Receiver Failing
Remote Controller batteries failed
Light Source in stand alone mode
Remote Controller needs resetting
Remote Controller not "matched"
to Light Source
Remote Controller failed
Light Source Receiver Failed
Unit needs cleaning
Fibre port connector not plugged
in correctly
Lower Button has been pressed
LED Driver has failed
LED Driver has failed
Remedy
Check supply and reinstate
Check plugs
Replace PSU
Replace Light Source
Recycle power to Light Source or
switch on using Remote Controller
Replace batteries as per user guide
instructions and carry out matching if
necessary
Check for another device
transmitting RF interference
Power the Remote controller down
by removing and reinstalling the
batteries as per User Guide
instructions
Replace Remote Controller
Replace Light Source
Replace batteries and carry out
matching if necessary
Recycle power to Light Source
Power the Remote Controller down
by removing and reinstalling the
batteries as per User Guide
instructions
Carry out "matching" procedure as
detailed in REMOTE OPERATION
Replace Remote Controller
Replace Light Source
Carefully clean LED lens with dry
cloth
Clean Fibre common end
Ensure plugged in correctly and
secured with locking screw
Press Lower button once
Replace Light Source
Replace Light Source
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