Enrolment / Authentication Does Not Start - Hitachi PC-KCM50 User Manual

An internal error occurred in the Biometric Reader.
→Disconnect the Biometric Reader and a USB hub (if any) from the PC and connect them
again.


Enrolment / Authentication does not start

The Biometric Reader is not ready to start the enrolment or authentication process.
→ When the Biometric Reader is connected to the PC and SIM card is inserted properly, its
LED light is blue. However, when connecting the Biometric Reader or inserting the SIM card,
you need to wait for at least 5 seconds until the LED status changes from blank or blinking
orange to blue, before performing an operation. In some PCs it may take more than 5 seconds
until the LED status changes to blue.
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