RCA HSFLC1WHA Quick Start Manual page 8

CONNECT TO WIFI
4
Finish setup
8
(continued)
Once the floodlight
camera has finished
connection and activation,
the App will ask for
some final information
to complete setup,
such as your time zone
and whether you want
audio to be on by
default. Once you've
finished customizing
these settings, press the
View Device button to
continue.
Connection Troubleshooting
+ Make sure that WiFi signal is 2.4GHz. The RCA
Floodlight Camera does not support 5GHz WiFi.
+ Make sure your phone or tablet is connected to the
WiFi network you want to use (2.4GHz if your network
offers separate networks for each band).
+ Make sure the camera is getting a good signal from
your WiFi router.
+ Test your WiFi network with other devices to make sure
it's working.
+ Double check that you've entered the correct password
for your WiFi network in the App.
+ Make sure that your WiFi router uses either WPA2-PSK/
WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC filter on router or add
MAC address to router whitelist.
+ Reset the camera to set up connection again. Open
the door on the side of the camera using the included
screwdriver. Find the RESET key under this door.
Press and hold RESET key for 15 seconds. The camera
announces when it is fully reset (rebooting).
For additional assistance, please call
1-833-236-6561.