Amcrest NV21 Series User Manual

Utilizes standard network (ethernet) cables to connect the cameras

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Network Video Recorder User Manual

Version 1.0.4

Revised November 21

, 2018

Table of Contents

Summary of Contents for Amcrest NV21 Series

Page 1 Network Video Recorder User Manual Version 1.0.4 Revised November 21 , 2018...
Page 2: Table Of Contents
Content Welcome ......................................6 Important Safeguards and Warnings ............................... 6 1 Overview and Features ................................. 7 1.1. Overview ..................................7 1.2. Features ..................................8 2 Front Panel and Rear Panel ................................9 2.1. Front Panel ................................... 9 2.2. Rear Panel ..................................12 2.3 Alarm Connection ................................
Page 3 4.3.4.6. Main Menu ................................. 58 4.3.4.7. Multiview ..................................58 4.3.4.8. Tour .................................... 59 4.3.4.9. PTZ .................................... 59 4.3.4.10. Color ..................................59 4.3.4.11 Search ..................................59 4.3.4.12 Alarm Status ................................59 4.3.4.13. Channel Info ................................59 4.3.4.14. Remote Device ................................. 60 4.3.4.15.
Page 4 5.1 Local Web Access ................................161 5.2 Remote Web Access ................................. 162 5.2.1 UPnP/DDNS Remote Access Setup ........................... 163 5.2.2 Port Forwarding Remote Access Setup ........................164 5.3.4 Amcrest View App Setup ............................. 166 5.4 LAN Mode ..................................172 5.5 Real-time Monitor ................................175...
Page 5 Amcrest View Web Portal Setup ..............................252 6.1. Installing the AmcrestView.com browser plugin ........................ 252 6.2. User Method ..................................256 7.3. Device method .................................. 263 6.4. Amcrest View Web Interface Overview ..........................265 FAQs/Troubleshooting ................................268 Glossary ....................................... 273 FCC Statement .................................... 274 IC Warning Statement ..................................
Page 6: Welcome
Thank you for purchasing an Amcrest NVR! This user’s manual is designed to be a reference tool for your system. It is applicable for all Amcrest series NVRs including NV21XX series, NV41XX series, HS models, and covers all features listed with your product.
Page 7: Overview And Features
• Do not put other devices on the top of the device. • Install in a well-ventilated place; do not black the vents. Note: This document is applicable to all Amcrest model NVR systems. 1 Overview and Features 1.1. Overview This is a high-performance network video recorder.
Page 8: Features
1.2. Features • Connect a monitor to the HDMI or VGA port to watch what is happening in real-time. Some series may also support TV/VGA/HDMI output at the same time. • Shortcut menus for multiple options while viewing. Real-time Surveillance •...
Page 9: Front Panel And Rear Panel
• Supports web access over WAN/LAN. • Adopts video compression and digital processing to show several windows in a single monitor. Supports 1/4/8/9/16/25/36-window displays during preview and Window Split 1/4/9/16-window display during playback. Note: Window split amounts vary based on specific models. •...
Page 10 Icon Name Function USB port To connect USB storage device, USB mouse, etc. Alarm Alarm indicator When an alarm occurs, the light becomes red to light alert you. Record indicator When the NVR is recording, the light turns red to light alert you abnormal...
Page 11 ,  Activate current control, modify setup, and then move up and down. Down Increase/decrease numeral. Assistant function such as PTZ menu. ,  Left Shift current activated control, Right When playback, click these buttons to control playback bar. 2.1.2. Applicable for the NV4432-HS/NV4432E-HS/NV4432E model NVR systems. Name Icon Function...
Page 12: Rear Panel
2.1.3. Applicable for the NV2104/NV2104E/NV2108/ NV2116/NV2108E/NV4108E-HS/NV4116E-HS Icon Name Function Network When a network error occurs or there is no network connection, this light abnormality turns red. indicator light Power indicator When NVR is on, this light remains on. HDD abnormal When an HDD error occurs, or the HDD capacity is below the specified indicator light threshold value, this light turns red.
Page 13 Port Name Connection Function USB2.0 port USB2.0 port. Connect a mouse, USB storage device, USB burner, etc. Network port 10M/100Mbps self-adaptive Ethernet port. Connects to the network. HDMI High Definition High definition audio and video signal output Media Interface port. It transmits uncompressed high definition video and multiple-channel data to the HDMI port of the display device.
Page 14: Alarm Connection
MIC OUT Audio output Audio output port. This is used to output the analog audio signal to devices such as an port amplifier.  Bidirectional talk output.  Audio output on 1-window video monitoring.  Audio output on 1-window video playback. PoE PORT PoE port Built-in switch.
Page 15: Alarm Input Port
Note  Different models support different alarm input ports. Please refer to the specifications sheet for detailed information.  Slight differences may be found on the alarm port layout. 2.3.2 Alarm input port Connect the positive end (+) of the alarm input device to the alarm input port (ALARM IN 1~2) of the NVR.
Page 16: Alarm Relay Specifications
2.3.4 Alarm relay specifications Model: JRC-27F Contact Silver Material Rating Rated switch capacity 30VDC 2A, 125VAC 1A (Resistance Maximum switch power 125VA 160W Load) Maximum switch voltage 250VAC, 220VDC Maximum switch current Insulation Between contacts with same 1000VAC 1minute polarity Between contacts with different 1000VAC 1minute polarity...
Page 17: Audio Ports
2.4 Audio Ports 2.4.1 Device-end to PC-end Device Connection Please connect a microphone to the first audio input port in the device rear panel. Then connect headphones or speakers to the audio output port on the PC. Login to the Web and then enable the corresponding channel real-time monitor. Please refer to the following interface to enable bidirectional talk.
Page 18: Mouse Operation
2.5 Mouse Operation Please refer to the following sheet for mouse operation instructions. Left mouse When you have selected one menu item, left mouse click to view the menu content. click Modify a checkbox or motion detection status. Click a combo box to show the dropdown list In an input box, you can select different input methods.
Page 19: Device Installation
mouse In multiple-window mode, double left click one channel to view in full-screen. click Double left click the current video again to go back to previous multiple-window mode. Right click In real-time monitor mode, this pops up a shortcut menu. mouse Exit the current menu without saving any modifications.
Page 20 A hard drive can be installed if you want to be able to use the NVR to record and save footage locally (on the NVR). Having a hard drive allows you to configure and use the recording functionality of the NVR, including playing back previously recorded footage.
Page 21: Setting Up Cable Connections
3.3. Setting Up Cable Connections The following instructions will show you how to set up the cables for the NVR, cameras (PoE and Wi- Fi), as well as a monitor or TV screen. To set up the NVR‟s cable connections, there are 5 simple steps: 1.
Page 22 Then, connect the other end of the Ethernet cable to the NVR. 3. Connect the USB mouse to a USB port on the NVR. 4. Connect your cameras. a. For PoE Cameras: If you are using a PoE camera, connect an Ethernet cable to the Ethernet port attached to the camera.
Page 23 Then, connect the other end of the Ethernet cable to a PoE port on the back of the NVR. Note: PoE cameras can either be powered with a PoE connection or with a standard power adapter (sold separately). b. For WiFi Cameras: Connect the camera’s power adapter to the power port attached to the camera.
Page 24 Then, plug the adapter into a wall outlet or power strip. 5. Power on your NVR by connecting the power adapter for your NVR to the power port located on the back. Then, take the power plug and connect it to the power brick on one end, the power brick is shown in the image below, and connect the other end of the power cable into a wall outlet or power strip.
Page 25 Every NVR comes preset to a video output resolution of 1280x1024. What this means is that any time an HDMI cable is plugged into an HDTV, it may result with a blank screen even if the NVR is operational. If this occurs, please follow the steps below. Procedure using a VGA cable: 1.
Page 26: Local Basic Operation
4 Local Basic Operation 4.1 Boot up and Shutdown 4.1.1 Boot up Before booting up the NVR, please make sure:  The rated input voltage matches the device’s power. Please make sure the power wire connection is secure. Then press the power on-off button. ...
Page 27: Startup Wizard Walkthrough
After the administrator page has been modified, you will then be taken to the startup wizard which will guide you through a step by step process of setting up your NVR. 4.2. Startup Wizard Walkthrough The first page of the Startup Wizard will appear:...
Page 28 IP address assigned in the system, there could be a compromise in the integrity of the connection if the NVR loses power or resets. For more information on how to set a static IP for your camera visit: amcrest.com/staticIP There are two ways for you to go to the smart add interface. ...
Page 29 Now you can go to the smart add interface. Click smart add button, you can see device enables DHCP function.
Page 30 System pops up the following interface for you to confirm IP information if there are several IP segments. Now you can see system is auto adding IPC to the corresponding channels.
Page 31: General
You can see the following dialog box after system successfully added network cameras. If you do not want to use the Startup Wizard, or you have already gone through it and do not want it to keep appearing, unmark the checkbox next to Startup and click Cancel.
Page 32: Network
The IP address for your NVR will be used to gain access to the web user interface for your NVR on a laptop or PC. For more information how to access the web user interface visit: amcrest.com/NVRwebsetup Once you are satisfied with the settings on this screen, click the Next Step button at the bottom of the screen.
Page 33 For more information on how to set a static IP for your camera visit: amcrest.com/staticIP To add a camera to the NVR, click on “Device Search” and use the mouse to select which camera you would like to add. To add the camera into the added device section, click the Add button.
Page 34 The final screen you see is the Schedule settings screen. Make sure to click the tabs at the top for Record and Snapshot to configure those settings as well. Your NVR is configured, by default, to record everything on all channels 24/7 (this will only actually happen provided you have a hard drive installed - which will be covered later in this guide).
Page 35: Preview
Click OK to continue and the next screen you will reach will be the home 4-window (4-channel) screen for your system. Before following this guide to the next step, that covers the main menu, you will need to left-click once or right-click and select “Main Menu‟...
Page 36: Preview Control Interface
Tips  Preview drag: If you want to change the position of channel 1 and channel 2 when you are previewing, you can left mouse click in channel 1 and then drag it to channel 2. Release the mouse and channel 1 and channel 2 switch positions. ...
Page 37  Put the cursor at the center of the zone you want to zoom in and scroll the middle mouse wheel. Right mouse click to cancel the zoom and go back to the original interface. Manual record function This is to backup the video on current channel to the USB device. The system cannot backup the video of multiple-channels at the same time.
Page 38: Right Click Menu
Click again to cancel bidirectional talking. The bidirectional talk buttons of other digital channels change to Remote device From the shortcut menu, click it to go to the remote device interface to add/delete remote devices or view its corresponding information. 4.3.3 Right Click Menu After you have logged into the device, right mouse click and you can see the shortcut menu.
Page 39: Ptz Control
4.3.3.1 PTZ 4.3.3.1.1. PTZ Control Right mouse click (press the “Fn” Button on the front. Please note you can only go to the PTZ control interface when you are in 1-window display mode. Please note the command name is grey if the device does not support this function. The PTZ operation is only valid in one-window mode.
Page 40 In the middle of the eight direction arrows, there is a 3D intelligent positioning key. See Figure 4-35. Please make sure your protocol supports this function and you need to use the mouse to control it. Click this key and the system goes back to the single screen mode. Drag the mouse in the screen to adjust the section size.
Page 41 Refer to the following sheet for detailed information. Please note the above interface may vary due to different protocols. The button is grey and cannot be selected if the current function is null. Right mouse click or click the ESC button on the front panel to go back. Icon Function Icon...
Page 42: Preset Setup
4.3.3.1.2. PTZ Function Setup Click to go to the following interface to set preset, tour, pattern, and scan. 4.3.3.1.3. Preset Setup Click the Preset button and use the eight direction arrows to adjust camera to the proper position. Click the box next to Preset and then input the preset number. Click the Set button to save the current preset.
Page 43 Repeat the above steps to add more presets to the tour. Click the Del preset button to remove it from the tour. Please note some protocols do not support the delete preset function. 4.3.3.1.5. Pattern Setup Click the Pattern button and input pattern number. Click the Begin button to start the direction operation.
Page 44 4.3.3.1.6. Scan Setup Click the Scan button. Use the direction buttons to set the camera’s left limit and then click the Left button. Use the direction buttons to set the camera’s right limit and then click the Right button. Now the scan setup process is complete. 4.3.3.1.7.
Page 45 Call Scan Input the Scan value and then click to call a scan. Click again to stop the call. Rotate Click to enable the camera to rotate. The system supports preset, tour, pattern, scan, rotate, light, etc functions. Note:  Preset, tour, and pattern all need the value to be the control parameters.
Page 46 Please refer to the following sheet for detailed information. Item Note Configuration This determines which period you are configuring: day, night, select for period, or normal. You can set different saturation, brightness, contrast, and sharpness setups for different periods. Sharpness The value here is to adjust the edge clarity of the video.
Page 47 Brightness This is to adjust monitor window bright. The value ranges from 0 to 100. The default value is 50. The larger the number, the brighter the video is. When you input the value here, the bright section and the dark section of the video will be adjusted accordingly.
Page 48: Search
Scene Mode This option adjusts the red and blue gain in the video and has 4 settings: schedule, sunny, night, and customized. Day Light Auto Automatically switches between black and white and color depending on how much light is present. Black/White The device outputs video in black and white.
Page 49 Name Function  Here is where the searched picture or file will be displayed.  Display window Supports 1/4/9-window playback.  Search Here you can select to search the picture or the recorded file. type  You can select to play from the read-write HDD, from the peripheral device, or from the redundancy HDD.
Page 50  File list Double click this and you can view the picture/recordings list of the current switch day. button  The file list displays the first channel of the recording. The system can display a max of 128 files at one time. Use the │and │ or ...
Page 51 │/ In playback mode, click this to play the next or the previous section. You can click continuously when you are watching the files from the │ same channel. In normal play mode, when you pause the current record, you can click │...
Page 52 Time bar ⚫ This is to display the record type and its period in the current search criteria.  In 4-window playback mode, there are four corresponding time bars. In other playback modes, there is only one-time bar. ⚫ Use the mouse to click one point on the color zone in the time bar and the system begins playback.
Page 53  Clip This is to edit the record.  Please play the recording you want to edit and then click this button when you want to edit. You can see the corresponding slide bars on the time bar of the corresponding channel.
Page 54 Other When playing the file, click the number button and the system can switch to the channel same period of the corresponding channel to play. synchroni zation switch to play during playback Digital When the system is in full-screen playback mode, left click the mouse in the zoom screen.
Page 55 Click the , and you can go to the smart search playback. Click it again and the system stops smart search playback. Important  The system does not support motion detect zone setup during the full-screen mode.  During the multiple-channel playback, the system stops playback of the rest of the channels if you implement one-channel smart search.
Page 56  The system supports synchronized playback and non-synchronous playback. The synchronized playback supports all channels and non-synchronous playback only supports accurate playback of the currently selected channel. 4.3.4.3. Mark Playback Please make sure your purchased device supports this function. You can use this function only if you can see the mark playback icon on the Search interface.
Page 57  Playback Mark During 1-window playback mode, click the mark file list button and you can go to mark file list interface. Double click one-mark file, and you can begin playback from the mark time.  Play before mark time Here you can set to begin playback from the previous N seconds of the mark time.
Page 58: Picture Playback
 Modify Double click one-mark information item and you can see system pops up a dialogue box for you to change mark information. You can only change the mark name here.  Delete Here you can check the mark information item you want to delete and then the Delete button to remove one-mark item.
Page 59: Tour
4.3.4.8. Tour Click to enable the tour. The icon becomes and you can see the tour is in process. 4.3.4.9. PTZ Click and the system shows the PTZ control interface. 4.3.4.10. Color Click and the system shows the color interface. Please make sure the system is in one-channel mode.
Page 60: Remote Device
4.3.4.14. Remote Device Click and the system shows the remote device interface. 4.3.4.15. Network Click and the system shows the network interface. This is to set network IP address, default gateway, etc. 4.3.4.16. HDD Manager Click and the system shows the HDD manager interface. This is to view and manage HDD information.
Page 61: Upgrade
4.5. Main Menu Overview The screenshot below is the main menu screen for the Amcrest NVR console interface: Below are short descriptions for each of the menu items on the main menu: OPERATION ->...
Page 62: Settings Menu
INFO -> SYSTEM: View information about the recordings, hard drive statistics, or version information. INFO -> NETWORK: View information about the network or test the network status INFO -> EVENT: Display information about events that triggered recording. INFO -> LOG: Display system logs of critical events.
Page 63 A static IP address can only be set in the camera’s web user interface on a computer. For more information on how to set a static IP for your camera visit: amcrest.com/staticIP...
Page 64 Shortcut Menu In the preview interface, for a channel with no IPC connection, you can click the icon “+” in the center of the interface to quickly go to the Remote Device interface. Below is a screenshot of the Remote Device interface from the shortcut menu:...
Page 65: Device Status
4.6.1.1. Device Status This tab allows the user to view the status of a connected device to the NVR. Below is a screenshot of this menu:...
Page 66: Firmware
Below is an explanation of the fields listed in this menu: • Channel: Indicates the channel number of the camera being monitored. • Status: Indicates the connection status of the camera. It can be either green, for good connection, or red, for possible connection issue.
Page 67: Update
Below is an explanation of the fields listed in this menu: • Channel: Indicates the channel number of the camera being monitored. • IP Address: Indicates the IP address of the connected camera. • Manufacturer: Indicates the current protocol that the camera is connecting to the NVR with. •...
Page 68: Camera
Please note the following figure is for reference only. To upgrade the camera’s firmware from this menu, first you will need to obtain the firmware file from the firmware page on the Amcrest web site. To access this page visit amcrest.com/firmware-subscribe Next, locate the firmware file for your camera and download the file to an external USB storage device or flash drive.
Page 69 The following options will vary depending on camera model and manufacturer Channel: Select a channel from the dropdown list.  Saturation: This is to adjust the monitor window saturation. The value ranges from 0 to 100. The default value is 50. The larger the number, the stronger the color.
Page 70  Contrast: This is to adjust monitor window contrast. The value ranges from 0 to 100. The default value is 50. The larger the number, the higher the contrast. You can use this function when the whole video brightness is OK but the contrast is not correct.
Page 71: Audio/Video
 Auto: The device auto selects to output color or B/W video according to the device feature (The general brightness of the video or if there is IR lights or not.)  Black/White: The device outputs the black and white video. To revert to default settings, click the Default button near the bottom left hand corner.
Page 72 • Compression: This dropdown box allows the user to select a compression protocol. The system supports H.264 and MJPEG video compression protocols. • Smart Codec: This dropdown box allows the user to enable or disable Smart Codec. Smart Codec allows the NVR to automatically detect the proper codec configuration for a connected device.
Page 73: Overlay
Below is a list of snapshot settings that can be modified on this screen: • Snapshot Mode: This dropdown box allows the user to select a snapshot mode. There are two snapshot modes: regular and trigger. Regular: Based on timing and happens at a set interval. Trigger: Based on motion detection or alarm activation.
Page 74 Below is an explanation of fields that can be modified on the overlay settings screen: • Channel: This dropdown box allows the user to select a channel from the dropdown list to modify. • Cover Area: This button allows the user to set the cover area. Drag the mouse to set the proper section size. The system supports a maximum of 4 zones in one channel.
Page 75: Channel Name
4.6.5. Channel Name This screen is used to modify the channel names. Each field supports a maximum of 31 characters. To revert to default settings, click the Default button near the bottom left hand corner. To confirm settings, click the Save button near the bottom right hand corner. To cancel any modifications, click the Cancel button near the bottom right hand corner.
Page 76 TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large. This screen allows for TCP/IP settings to be modified for the NVR to establish connection to the network. Below is a screenshot of the TCP/IP settings screen: Below is an explanation of the fields on the TCP/IP settings screen: •...
Page 77: Connection
1500: Ethernet information packet maximum value and it is also the default value. It is the typical setup when there is no PPPoE or VPN. It is the default setup of some routers, switches, and network adapters. 1492: Recommend value for PPPoE 1468: Recommend value for DHCP.
Page 78 Below is an explanation of the fields on the Connection settings screen: • Maximum Connection: This field represents the maximum number of users that can be connected to the NVR at the same time. The maximum number of users the NVR can support at one time is 128. •...
Page 79: Pppoe
4.7.3. PPPoE PPPoE stands for Point-to-Point Protocol over Ethernet. This screen allows users to configure PPPoE connections. Below is a screenshot of the PPPoE screen: To revert to default settings, click the Default button near the bottom left hand corner. To copy settings to another channel, click the Copy button near the bottom right hand corner.
Page 80 allowing remote users uninterrupted access to the NVR, rather than having to request a new IP address to use for remote access anytime a change is made. To use this feature, users will need to setup an account with a DDNS service. The NVR supports a variety of DDNS services such as AmcrestDDNS, NO-IP DDNS, CN99 DDNS, Dyndns DDNS, and private DDNS services.
Page 81: Upnp
• DDNS Type: This dropdown box allows the user to select which DDNS service is being used on the NVR. • *Server IP: This field allows the user to enter the IP address for the server used by the specific DDNS service. For AmcrestDDNS, the default address is www.AmcrestDDNS.com •...
Page 82 Cancel button near the bottom right hand corner. To apply the settings, click the Apply button near the bottom right hand corner. To view a video on how to remotely access your NVR using UPnP, go to http://amcrest.com/videos and view the video titled “How to Gain Remote Access to Your HDCVI NVR with Universal Plug and Play”.
Page 83 Below is an explanation of fields on the IP Filter settings screen: • Enable: This checkbox allows the user to enable the IP Filter feature. Many of the other fields below cannot be edited if this checkbox is not checked. •...
Page 84 ▪ aa:0000: 00: 00aa: 00aa: 00aa: 00aa: 00aa can be optimized to aa:: aa: aa: aa: aa: aa: aa IP addresses automatically have spaces before or after the address removed as they are entered. For adding a single IP, enter it in the Start Address field. For entering in a section of IP addresses, enter in IP addresses in both fields, ensuring that the larger number IP address is in the End Address field.
Page 85: Ftp Setting
Below is an explanation of the fields on the Email settings screen: • Enable: This checkbox allows the user to enable the email feature. • SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service.
Page 86 Below is an explanation of the fields on the FTP settings screen: • Enable: This checkbox allows the user to enable the FTP feature for the NVR. • Server IP: This field allows the user to enter the FTP server IP address and port. •...
Page 87 To revert to default settings, click the Default button near the bottom left hand corner. To test the current settings, click Test near the bottom left hand corner. To confirm settings, click the OK button near the bottom right hand corner.
Page 88  In Figure 4-107, check the box to enable the SNMP function. Input the IP address of the PC than is running the software in the Trap address. You can use default setup for the remaining items.  Compile the above mentioned two MIB file via the software MIB Builder. ...
Page 89 Below is an explanation of the fields in the Multicast settings screen: • Enable: This checkbox allows the user to enable the Multicast feature for the NVR. • IP Address: This field allows the user to enter the multicast IP address. •...
Page 90 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the NVR. The HDCVI uses an app called Amcrest View, and it is available on both iOS and Android. Below is a screenshot of the...
Page 91 4.7.12. Alarm Center The alarm center feature is used to allow users to connect the NVR to their alarm server, so the server can receive a notice when certain events happen. One common use for the alarm center is to send daily reports on the status of the NVR’s connection to the network.
Page 92 To revert to default settings, click the Default button near the bottom left hand corner. To confirm settings, click the Save button near the bottom right hand corner. To cancel any modifications, click the Cancel button near the bottom right hand corner. To apply the settings, click the Apply button near the bottom right hand corner. 4.7.13.
Page 93: Event
4.8. Event 4.8.1. Detect The detect tab allows users to set Motion Detection, Video Masking, and Video Loss events for their system. Tips: • The motion detection icon will be present if the motion detection alarm has been triggered on the current channel. •...
Page 94 Below is a description of the fields on the Motion Detection settings page: • Channel: The channel dropdown menu is used to select which channel you would like to use to set your motion detection. • Enable: This checkbox allows the user to enable the motion detection function for a specific channel. To select a channel, click on the drop-down menu provided on the right.
Page 95 The system allows for the configuration of up to 6 different time periods. Click the checkbox to the left of the time period to enable that time period. Click the text next to each period to edit the time period. To copy time periods, click the checkboxes next to the days of the week that you’d like to copy the settings to.
Page 96 • Region: The setup button takes the user to the motion detection region setup screen for that specific channel. On the next page is a screenshot of the motion detection region screen. o When the setup button is clicked, the current channel’s interface comes into a full screen view. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100).
Page 97 • Record Channel: This checkbox allows the user to enable the system to record video for that channel when a motion detection alarm is triggered. Delay is also associated with this tab, it is the This field specifies in seconds how long the delay between alarm activation and recording should be.
Page 98 Below is a description of the fields on the masking settings page: • Channel: The channel dropdown menu is used to select which channel you would like to use to set your motion detection. • Enable: This checkbox allows the user to enable the motion detection function for a specific channel. To select a channel, click on the drop-down menu provided on the right.
Page 99 Click and drag on the green bars to specify time zones for motion detection. To edit multiple days at once, either click the checkboxes next to the names, or click the checkbox next to All to edit all the days at once. Once the checkbox is clicked, press save to save and apply your detection settings.
Page 100 The system allows for the configuration of up to 6 different time periods. Click the checkbox to the left of the time period to enable that time period. Click the text next to each period to edit the time period. To copy time periods, click the checkboxes next to the days of the week that you’d like to copy the settings to.
Page 101 • Delay: This allows the user to set a delay between masking events measured in seconds. To revert to default settings, click the Default button near the bottom left hand corner. To copy settings to another channel, click Copy near the bottom left hand corner. To test a channel’s motion detection, click Test near the bottom left hand corner.
Page 102 Below is a description of the fields on the Video Loss settings page: • Channel: The channel dropdown menu is used to select which channel you would like to use to set your motion detection. • Enable: This checkbox allows the user to enable the motion detection function for a specific channel. To select a channel, click on the drop-down menu provided on the right.
Page 103 The system allows for the configuration of up to 6 different time periods. Click the checkbox to the left of the time period to enable that time period. Click the text next to each period to edit the time period. To copy time periods, click the checkboxes next to the days of the week that you’d like to copy the settings to.
Page 104: Alarm
To revert to default settings, click the Default button near the bottom left hand corner. To copy settings to another channel, click Copy near the bottom left hand corner. To test a channel’s motion detection, click Test near the bottom left hand corner. To confirm settings, click the OK button near the bottom right hand corner. To cancel any modifications, click the Cancel button near the bottom right hand corner.
Page 105 Below is an explanation of each field listed in this menu: • Channel: The channel dropdown menu is used to select which channel you would like to use to set your motion detection. • Enable: This checkbox allows the user to enable the motion detection function for a specific channel. To select a channel, click on the drop-down menu provided on the right.
Page 106 The system allows for the configuration of up to 6 different time periods. Click the checkbox to the left of the time period to enable that time period. Click the text next to each period to edit the time period. To copy time periods, click the checkboxes next to the days of the week that you’d like to copy the settings to.
Page 107: Abnormality
• Show Message: This checkbox allows the user to enable the system to show an on-screen message when a motion detection alarm is triggered. • Send Email: This checkbox allows the user to enable the system to send an email when a motion detection alarm is triggered.
Page 108 Below is an explanation of the fields on the HDD Abnormality settings screen: • Event Type: This field allows the user to specify which HDD abnormality event type they would like to configure settings for. No Disk: No hard drive is detected. Disk Error: The hard drive has an error.
Page 109: System
Below is an explanation of the fields on the Network Abnormality settings screen: • Event Type: This field allows the user to specify which Network abnormality event type they would like to configure settings for. Net Disconnected: The network connection has been disconnected. IP Conflict: There is a device on the network with the same IP address.
Page 110 Below is an explanation of the fields on the General settings screen: • Device Name: This field allows the user to customize the name of the NVR. • Device No: This field allows the user to customize the device’s number. •...
Page 111 Below is an explanation of the fields on the Date & Time settings screen: • Date Format: This dropdown box allows the user to specify a date and time format for the NVR to use. There are 3 options. YYYY MM DD: Year, Month, Day. MM DD YYYY: Month, Day, Year.
Page 112 • Time Zone: This dropdown box allows the user to specify a time zone for the NVR to use. DST: This checkbox allows the user to activate DST for the system. • DST Type: This field allows the user to pick whether DST starts on a specific day of the week, or on a specified. •...
Page 113 Below is an explanation of the fields on the Holiday settings screen: • 1: This number indicates how many holidays are in the system. Each line item has a number to signify its place in the list. • Status: This dropdown box indicates the status of the holiday. There are two options: •...
Page 114: Gui
4.10. Display 4.10.1. GUI This menu allows users to set menu and video preview effects. All your operations here do not affect the recorded file and playback effect. Below is a screenshot of the GUI menu: Below is an explanation of the features listed in this menu: •...
Page 115 4.10.2. Tour This screen is used to activate tour functionality for the live preview. Below is a screenshot of the Tour Setup screen: Below is an explanation of the fields on the Tour Setup settings screen: • Enable: This checkbox allows the user to enable the tour functionality. Note: An alternate way to enable or disable tour is by clicking on the navigation bar.
Page 116: Account
Modify: This button allows the user to modify or edit a channel from the tour. Delete: This button allows the user to remove a channel from the tour. Move Up: This button allows the user to move a camera up in the tour queue. Move Down: This button allows the user to move a camera down in the tour queue.
Page 117 Below is an explanation of the fields on the User Account settings screen: • Number: This number indicates how many users are in the system. Each line item has a number to signify its place in the list. • User Name: This column indicates an account's username. •...
Page 118 Note: • It is recommended to give the general user fewer rights than an administrative one. • When a new user is created, a MAC address can be entered for the user. This can limit the user's ability to logon from another device.
Page 119 Below is an explanation of the fields on the User Group settings screen: • Number: This number indicates how many groups are in the system. Each line item has a number to signify its place in the list. • Group Name: This column indicates an account's username. •...
Page 120 Note: • It is recommended to give the general user fewer rights than an administrative one. • There is a total of 98 rights that can be assigned to a user. 4.11.3. Security Questions This screen is used to configure or modify security questions for password resets. Below is a screenshot of this menu:...
Page 121: Auto Maintain
To update or modify a security questions from the dropdown menu choose a security question from the Question 1 field. Then in the Answer field, place the answer to that question. Do the same for questions two. When you have finished creating your security questions, click on the Set button to set and apply the settings to your NVR.
Page 122 Below is an explanation of the fields on the Auto Maintain settings screen: • Auto Reboot: This dropdown field allows the user to set a day of the week and time to automatically reboot the system to keep the system healthy. •...
Page 123 Below is an explanation of the fields on the Config Backup settings screen: • Device Name: This dropdown field allows the user to select a device to pull configuration data from. • Refresh: This button refreshes the list of devices connected to the NVR. •...
Page 124 There are 5 different settings areas that can be reset to default settings: Remote Device settings, Network Settings, Event settings, Storage settings, and System settings. All these settings can be reset using the All checkbox. The following settings are also reset with a factory reset: •...
Page 125: Storage
4.11.7. Update This screen is used to update the NVR's firmware to the latest version. To conduct a system update, it is required to put an update file onto a USB storage device and plug it into the NVR. Ensure the update file is named update.bin. Below is a screenshot of the Update screen: Once the USB device with the firmware update is plugged in, navigate to this screen and click the Start button to begin the firmware update process.
Page 126: Schedule
4.12.1 Schedule 4.16.1.1. Record This screen is used to specify the recording schedule for both recorded video and snapshots. Below is an explanation of the fields on the Record settings screen: • Channel: This dropdown box allows the user to pick which channel they would like to change video recording settings for.
Page 127 Regular: Regular recording means that the NVR captures all footage for the specified time period. Regular recording is represented by green. MD: Motion Detection recording means that the NVR captures only footage when the motion detection alarm is activated. MD recording is represented by yellow. Alarm: Alarm recording means that the NVR captures only footage when an alarm is activated.
Page 128 Click the text next to each period to edit the time you wish to set for that specific period. Next, choose which record type you would like to set for each period. You will also need to select the days you wish to apply these settings.
Page 129 Go to Main Menu -> Settings -> Storage -> Record and enable snapshot for any channels that may be using this feature. Go to Main Menu -> Settings -> Camera -> Encode -> Snapshot Interface and configured the settings on this page.
Page 130 Click the text next to each period to edit the time you wish to set for that specific period. Next, choose which record type you would like to set for each period. You will also need to select the days you wish to apply these settings.
Page 131 Below is an explanation of the fields on the HDD Manage settings screen: • SATA: This shows how many hard drives the system can support. • 1 here means the system supports a maximum of 1 HDD. The symbol on the next row shows the status of the connected hard drive. ▪...
Page 132 ▪ Read-Only: This allows the NVR to read the data, but not modify it in anyway. ▪ Write-Only: This allows the NVR to write data to the HDD, but not read any data from it. ▪ Read/Write: This allows the NVR to both read and write data on the HDD. ▪...
Page 133 Below is an explanation of all the fields on the Record settings page: • Main Stream: The main stream is the stream through which the channels transmit data by default. There are 3 settings that can be used for the main stream. Schedule: Channels will record as they have been scheduled, and not in any other capacity.
Page 134: Hdd Setting
4.12.4.1. HDD Setting This is to set the HDD group, and HDD group setup for main stream, sub stream, and snapshot operations. Important The HDD group and quota mode cannot be used at the same time. The system needs to restart once you change the mode here.
Page 135: Extra Stream
4.12.4.3. Extra Stream The extra stream interface allows the user set corresponding HDD group to save to the extra stream configuration of a connected device. Below is a screenshot of the extra stream channel interface: Use the Set Channels dropdown menu to set all the channels to a specific HDD group. To apply all channels, click on Apply to all.
Page 136: System
Use the Set Channels dropdown menu to set all the channels to a specific HDD group. To apply all channels, click on Apply to all. To save the settings to the NVR click on Apply and Save. Info Menu The next section covered in this user manual will be related to the Info section located on the main menu. 4.13.
Page 137 If the disk is damaged, the system shows a “?”. Please remove the broken hard disk before you add a new one. Click one HDD item. The S.M.A.R.T interface is shown in the image below: Below is an explanation of the items listed in this menu:...
Page 138: Record Info
Parameter Function Device Name Shows the device name. Type Shows if the HDD is Read/Write or Read. Total space The total HDD capacity. Left space The free HDD capacity. Status HDD is working properly or not. Smart Click this to view the S.M.A.R.T. information. 4.13.2.
Page 139: Bps
The menu will show all HDD devices associated with the NVR as well as the start and end times of the last reported recorded information. 4.13.3. BPS Here is where you view current video bit rate (kb/s) and resolution. Below is a screenshot of this menu: The menu will show the current channel and resolution of that specific channel.
Page 140: Event
Please note the following figure is for reference only.  Record Channel: The number of channels the system incorporates.  System version: The current firmware version running on the system.  Build Date: The build date of the current firmware running on the system. ...
Page 141 Below is an explanation of each item listed in this menu: • Device Status: Relates to the HDD and NIC card installed in the system. The following errors reported by the system are highlighted in this field. o No HDD: No hard drive was detected by the system upon install. o Disk Error: Error detecting HDD when installed o Disk No Space: Insufficient HDD space on the HDD o IP Conflict: IP conflict detected within the NIC card of the system.
Page 142: Network
4.15 Network In this interface, you can perform a network test and see network load information. 4.15.1. Online Users: Here is where you manage online users connected to your NVR. Below is a screenshot of this menu. You can click to disconnect or block one user if you have the system right.
Page 143: Network Test
The connection status is shown as offline if the connection is disconnected. Click one network adapter to view the flow statistics such as send rate and receive rate on the top panel. 4.15.3. Network Test This menu allows the user to view and test all network load information related to the system. Below is a screenshot of this menu...
Page 144: Log
Below is a description of the items listed in this menu:  Destination IP: Please input a valid IPV4 address or domain name.  Test: Click this to test the connection with the destination IP address. The test results can display average delay and packet loss rate and you can also view the network status as OK, bad, no connection, etc.
Page 145: Below Is A Description Of The Items Listed In This Field
Below is a description of the items listed in this field: a) Select the log type then set the start time/end time. Click the Search button to see the list of logged events. Click to view detailed log information. b) Select log items you want to save and then click backup button. You can select the folder where you want to save them.
Page 146: Backup
Tips Double click a log item to view its detailed information. Click PgUp/PgDn to view more logs. 4.16.1. Backup After you have inserted a USB device, the system will auto detect it and pop up the following dialogue box. It allows you to conveniently backup files, logs, configurations, or update the system. See Figure 4-75.
Page 147 Please refer to the following sheet for more information. Name Function  Here is where the searched picture or file will be displayed.  Display window Supports 1/4/9-window playback.
Page 148  Search Here you can select to search the picture or the recorded file. type  You can select to play from the read-write HDD, from the peripheral device, or from the redundancy HDD.  Before you select to play from the peripheral device, please connect the corresponding peripheral device.
Page 149  File list Double click this and you can view the picture/recordings list of the current day. switch  The file list displays the first channel of the recording. button The system can display a max of 128 files at one time. Use the │and │ or the ...
Page 150 │/ In playback mode, click this to play the next or the previous section. You can click continuously when you are watching the files from the same │ channel. In normal play mode, when you pause the current record, you can click │...
Page 151 Time bar ⚫ This is to display the record type and its period in the current search criteria.  In 4-window playback mode, there are four corresponding time bars. In other playback modes, there is only one-time bar. ⚫ Use the mouse to click one point on the color zone in the time bar and the system begins playback.
Page 152  Clip This is to edit the record.  Please play the recording you want to edit and then click this button when you want to edit. You can see the corresponding slide bars on the time bar of the corresponding channel.
Page 153 Other When playing the file, click the number button and the system can switch to the channel same period of the corresponding channel to play. synchroni zation switch to play during playback Digital When the system is in full-screen playback mode, left click the mouse in the zoom screen.
Page 154 Click the , and you can go to the smart search playback. Click it again and the system stops smart search playback. Important  The system does not support motion detect zone setup during the full-screen mode.  During the multiple-channel playback, the system stops playback of the rest of the channels if you implement one-channel smart search.
Page 155  The system supports synchronized playback and non-synchronous playback. The synchronized playback supports all channels and non-synchronous playback only supports accurate playback of the currently selected channel. 4.17.3. Mark Playback Please make sure your purchased device supports this function. You can use this function only if you can see the mark playback icon on the Search interface.
Page 156  Playback Mark During 1-window playback mode, click the mark file list button and you can go to mark file list interface. Double click one-mark file, and you can begin playback from the mark time.  Play before mark time Here you can set to begin playback from the previous N seconds of the mark time.
Page 157  Modify Double click one-mark information item and you can see system pops up a dialogue box for you to change mark information. You can only change the mark name here.  Delete Here you can check the mark information item you want to delete and then the Delete button to remove one-mark item.
Page 158: Shutdown
Here is a brief explanation on how to use the backup feature listed in this menu:  Select the file(s) you want to backup from the file list. You can check from the list. Then click the backup button. Now you can see the backup menu. The system supports a customized path setup. Select or create a new folder, click the Start button to begin the backup operation.
Page 159: Web Operation
 Shutdown: The system shuts down and turns off the power.  Logout: Logs out the current user. You need to input password when you login the next time.  Restart: Reboots the device. If you shut down the device, there is a process bar for your reference. The system waits for 3 seconds and then shuts down (You cannot cancel).
Page 160  Open a browser and then input the NVR IP address.  The system can automatically download the latest web control and the new version can overwrite the previous one.  If you want to uninstall the web control, please run uninstall webrec2.0.bat. Or you can go to C:\Program Files\webrec and remove the folder.
Page 161: Local Web Access
One of the main features of the Amcrest HDCVI NVR is the ability to access the NVR and all its features through the web. Whether you want to view the live feed from remote location, or you want the ability to display the live feed on multiple computers on your local network, the Amcrest HDCVI NVR can accommodate all those needs.
Page 162: Remote Web Access
Once the main interface opens, click the plug icons next to each camera on the list on the left-hand side, and activate the main stream for each of them to enable the live feed. If the process above is not working, please contact Amcrest Support via one of the following options: •...
Page 163: Upnp/Ddns Remote Access Setup
To view a video on how to setup the HDCVI for UPnP/DDNS remote access go to http://amcrest.com/videos and view the video titled “How to Gain Remote Access to Your HDCVI DVR with Universal Plug and Play”. Below is a step-by-step walkthrough that details how to setup the HDCVI for Remote Web Access using UPnP and DDNS: Login to your NVR, open the main menu then go to Settings ->...
Page 164: Port Forwarding Remote Access Setup
Once the main interface opens, click the plug icons next to each camera on the list on the left-hand side, and activate the main stream for each of them to enable the live feed. If the process above is not working, please contact Amcrest Support via one of the following options: •...
Page 165 Once the main interface opens, click the plug icons next to each camera on the list on the left-hand side, and activate the main stream for each of them to enable the live feed. If the process above is not working, please contact Amcrest Support via one of the following options: •...
Page 166: Amcrest View App Setup
5.3.4 Amcrest View App Setup The Amcrest View app grants instant access to all live camera streams from any location. This is the primary application most users prefer when using Amcrest systems. The app supports a multitude of features and includes both a plug-and-play setup as well as a manual network setup.
Page 167 1. Download and install the Amcrest View Pro app for the App Store or Google Play Store. 2. Open the app on your mobile device and allow the app to load.
Page 168 3. Now you should see the home screen of your app. Tap the icon in the top-right to get to the Device List. 4. Tap the + icon in the top right of this window to get to the Connection Type screen.
Page 169 4. Select your device type. In this case, we will select "DVR/NVR" since we are setting up a NVR/NVR. 5. Tap on P2P Connection to establish a P2P connection...
Page 170 6. Scan the QR code for the unit. The QR code can be found on the serial tag along with the scannable barcode. Your mobile device will enable its camera to scan the QR code. To locate the serial number, you must either have physical access to the NVR or computer access to the web interface.
Page 171 7. Once the data is scanned or entered you will be taken to a camera login screen. In this menu you can create a name for your device. Also, enter in the username and password associated with your device. If this is your first time setting up your device, the default username and password is admin.
Page 172: Lan Mode
P2P Setup on your app again. Contact support if you are still unable to gain access. To view a video on how to setup the Amcrest NVR for remote access on a smartphone or tablet, go to http://amcrest.com/videos...
Page 173  Section 2: These are monitor channels that have successfully connected to the NVR. Please refer to Figure 5-8 for main stream and extra stream switch information. Figure 5-8  Section 3: Start Talk button. You can click this button to enable the talk feature. Click 【▼】 to select the bidirectional talk mode.
Page 174  Section 5: Local play button. The Web interface can playback the saved files on the PC-end. These files end in .day. Click the local play button, and the system pops up the following interface for you to select local file to play. See Figure 5-11. Figure 5-11 ...
Page 175: Real-Time Monitor
5.5 Real-time Monitor In section 2, left click the channel name you want to view to see the corresponding video in the current window. On the top left corner, you can view the device IP(172.11.10.11), channel number(1), network monitor bit stream(2202Kbps), and stream type(M=main stream, S=sub stream). See Figure 5-13. Figure 5-13 On the top right corner, there are six function buttons.
Page 176: Ptz
Figure 5-14  1: Digital zoom: Click this button and then left click and drag the mouse in the zone to zoom in. Right click to restore the original status.  2: Local record. When you click the local record button, the system begins recording and this button becomes highlighted.
Page 177  Preset Select Preset from the dropdown list.  Turn the camera to the corresponding position and input the preset value. Click the Add button to add a preset.  Tour Select Tour from the dropdown list.  Input preset value in the column. Click the Add preset button and you have added one preset in the tour.
Page 178: Image/Alarm-Out
5.7 Image/Alarm-out Select one monitor channel video and then click the Image button in section 9. The interface is shown as Figure 5-16. 5.7.1 Image Here you can adjust its brightness, contrast, hue, and saturation. (Current channel border becomes green). Or you can click the Reset button to restore the system default settings. Figure 5-16 5.7.2 Alarm output Here you can enable or disable the alarm signal of the corresponding port.
Page 179 Figure 5-18 Please refer to the following contents for LAN and WAN login difference. 1. In the WAN mode, the system opens the main stream of the first channel to monitor by default. The open/close button on the left pane is null. 2.
Page 180: Setup
Important: The window display mode and the channel number are set by default. For example, for the 16channel, the max window split mode is 16. Multiple-channel monitor. The system uses the extra streams to monitor by default. Double click one channel, and the system switches to single channel and monitors the main stream.
Page 181 Figure 5-20 Please refer to the following sheet for log parameter information. Parameter Function Device Click the Device search button to view the searched device information search on the list. This includes the device IP address, port, device name, manufacturer, and type. Select a device in the list and then click the Add button.
Page 182 Connection : Connection succeeded. status : Connection failed. Delete Select a device in the Added device list and then click Delete button. The system will disconnect the device and remove it from the Added device list. Parameter Function Manual Add Click this and the interface is shown as in Figure 5-21.
Page 183 NVR is reset or loses power. For more information on how to set a static IP for your camera visit: amcrest.com/staticIP To set a static IP for your device, click on the icon located in the Browser section of the registration menu.
Page 184 Figure 5-23 Enter the username and password for your device. If your device does not have a username and password setup yet the default username and password will be admin. You will then need to set a password for your device. The password should be between 8 and 32 characters with a combination of upper and lowercase letters.
Page 185 Figure 5-24 Inside the web user interface for your device, navigate to Setup>>Network>>TCP/IP and locate the Mode field. Figure 5-25 Select Static from the mode field to set your device to static. After setting your camera to static, click on Save to save and apply your settings to your NVR. 5.9.1.3.
Page 186 Figure 5-26 5.9.1.2 Image Here you can view device properties. The settings become valid immediately after you set them. See Figure 5-27. Figure 5-27 Please refer to the following sheet for detailed information.
Page 187 Parameter Function Channel Please select a channel from the dropdown list. Period This divides one day (24 hours) to two periods. You can set different hue, brightness, and contrast for different periods. This is to adjust monitor video brightness and darkness level. The default value is 50.
Page 188 Saturation This is to adjust the monitor window saturation. The value ranges from 0 to 100. The default value is 50. The larger the number is, the strong the color is. This value has no effect on the general brightness of the whole video. The video color may become too strong if the value is too high.
Page 189 sunny, cloudy, home, office, night, disable, etc. to adjust the video to the best quality.  Auto: The auto white balance is on. The system can auto compensate the color temperature to make sure the video color is accurate.  Sunny: The threshold of the white balance is in the sunny mode.
Page 190 Please refer to the following sheet for detailed information. Parameter Function Channel Please select a channel from the dropdown list. Video enable Check the box here to enable the extra stream video. This item is enabled by default. Code stream This includes main stream, motion stream, and alarm stream.
Page 191 Watermark This function allows you to verify if the video has been tampered with or not. enable Here you can select the watermark bit stream, watermark mode, and watermark character. The default character is Digital CCTV. The max length is 85 characters. The characters can only include number, character, and underscore.
Page 192 Interval This is to set snapshot frequency. The value ranges from 1s to 7s. Or you can set a customized value. The max setting is 3600s/picture. Copy This enables you to copy the current channel setup to other channel(s). 5.9.1.3.3 Video Overlay The video overlay interface is shown as in Figure 5-30.
Page 193 Time Title You can enable this function so that system overlays time information in the video window. You can use the mouse to drag the time title position. can view the time title on the live video on the WEB or the playback video.
Page 194: Network
5.9.1.5 IPC Upgrade This interface is to upgrade network cameras. See Figure 5-33. Click the Browse button to select an upgrade file. You can use a filter to select several network cameras at the same time. Figure 5-33 5.9.2 Network 5.9.2.1 TCP/IP The TCP/IP interface is shown as in Figure 5-34.
Page 195 Please refer to the following sheet for detailed information. Parameter Function Mode There are two modes: static mode and DHCP mode.  The IP/submask/gateway are null when you select the DHCP mode to auto obtain an IP.  If you select the static mode, you need to set the IP/submask/gateway manually.
Page 196 This is used to easily add the NVR to our Amcrest app, Amcrest View. You can find the app on the App Store or Play store on your mobile device. When adding a new device on the app, select the QR option then scan the QR code, give it a name, and enter your login credentials to connect.
Page 197 Please refer to the following sheet for detailed information. Parameter Function Max connection This is the max Web connections for the same device. The value ranges from 1 to 120. The default setting is 120. TCP port The default value is 37777. You can input a different port number if necessary.
Page 198 Figure 5-37 5.9.2.5 DDNS The DDNS interface is shown as in Figure 5-38. The DDNS can connect the various servers so that you can access the system via a web address. Please go to the corresponding service website to apply a domain name and then access the system via the domain.
Page 199 Parameter Function Server Type You can select a DDNS protocol from the dropdown list and then enable DDNS function. Host IP DDNS server IP address or domain. Server Port DDNS server port. Domain Name Your self-defined domain name. User The user name to your DDNS service. Password The password to your DDNS service.
Page 200 3) Operation Before you use Quick DDNS, you need to enable this service and set the correct server address, port value, and domain name.  Server address: www.quickddns.com  Port number: 80  Domain name: There are two modes: Default domain name and customized domain name.
Page 201 Figure 5-39 5.9.2.7 Email The email interface is shown as in Figure 5-40.
Page 202 Figure 5-40 Please refer to the following sheet for detailed information. Parameter Function Enable Please check this box here to enable the email function. SMTP Server Input the server address and then enable this function. Port The default value is 25. You can modify it if necessary. Anonymity For servers that support the anonymity function, you can login anonymously.
Page 203 Interval The send interval ranges from 0 to 3600 seconds. 0 means there is no interval. Please note the system will not send out the email immediately when the alarm occurs. When the alarm, motion detection or the abnormity event activates the email, the system sends out the email according to the interval you specified here.
Page 204 Figure 5-41 5.9.2.9 SNMP The SNMP interface is shown as in Figure 5-42. The SNMP allows for the communication between the network management work station software and the proxy of the managed device. It is reserved for the 3 parties to develop. Figure 5-42...
Page 205 Please refer to the following sheet for detailed information. Parameter Function SNMP Port The listening port of the proxy program of the device. This is a UDP port not a TCP port. The value ranges from 1 to 65535. The default value is 161 Read Community This is a string.
Page 206 Multicast is a transmission mode of data packets. When there are multiple hosts to receive the same data packet, multiple-cast is the best option to reduce the broad width and the CPU load. The source host can send out one data packet multiple receivers. This function also depends on the relationship of the group members and outer group.
Page 207 5.9.2.12 Alarm Center The alarm center interface is shown as below. See Figure 5-45. This interface is reserved for developers. The system can upload alarm signals to the alarm center when a local alarm occurs. Before you use the alarm center, please set the server IP, port, etc. When an alarm occurs, the system sends out data as the protocol defines, so the client-end can get the data.
Page 208 Figure 5-46 5.9.2.13.1 Create Server Certificate If it is your first time to use this function, please follow the steps listed below. In Figure 5-46, click , input the country name, state name, etc. Click the Create button. See Figure 5-47. Note Please make sure the IP or domain information is the same as your device IP or domain name.
Page 209 5.9.2.13.2 Download Root Certificate In Figure 5-46, click , and the system pops up a dialogue box. See Figure 5- Figure 5-49 Click the Open button and you will see the following interface. See Figure 5-50. Figure 5-50...
Page 210 Click Install certificate and the certificate wizard will start. See Figure 5-51. Figure 5-51 Click the Next button to continue. Now you can select a location for the certificate. See Figure 5-52. Figure 5-52 Click the Next button, and the certificate import process is complete. See Figure 5-53.
Page 211 Figure 5-53 Click the Finish button, and the system pops up a security warning dialogue box. See Figure 5-54. Figure 5-54 Click the Yes button and the system pops up the following dialogue box. You can see the certificate download is complete. See Figure 5-55.
Page 212 Figure 5-55 5.9.2.13.3 View and set HTTPS port From Setup->Network->Connection, you can see the following interface. See Figure 5-56. You can see the HTTPS default value is 443. Figure 5-56 5.9.2.13.4 Login Open the browser and then input https://xx.xx.xx.xx:port. xx.xx.xx.xx: is your device IP or domain name.
Page 213: Event
5.9.3 Event .9.3.1 Video detect 5.9.3.1.1 Motion Detect The system can analyze footage in real time and generate a motion detect alarm when movement is detected at the sensitivity you set here. The motion detect interface is shown as in Figure 5-57. Figure 5-57...
Page 214 Figure 5-58...
Page 215 Figure 5-59 Figure 5-60 Figure 5-61 Figure 5-62 Please refer to the following sheet for detailed information.
Page 216 Parameter Function Enable You need to check this box to enable the motion detection function. Please select a channel from the dropdown list. Period The motion detection function becomes activate during the specified periods. See Figure 5-53. There are six periods in one day. Please draw a circle to enable the corresponding period.
Page 217 Latch The system can delay the alarm output for a specified time after an alarm has ended. The value ranges from 1s to 300s. Show message The system can pop up a message to alarm you on the local host screen if you enabled this function.
Page 218 Figure 5-63 5.9.3.1.3 Tampering The tampering interface is shown as in Figure 5-64. When someone maliciously masks the lens, or the video is in one-color due to the environment’s lighting, the system can alert you to guarantee video continuity. Figure 5-64...
Page 219 5.9.3.2 Alarm Before using, please make sure you have properly connected alarm devices such as a buzzer. The input mode includes local alarm and network alarm. 5.9.3.2.1 Local Alarm The local alarm interface is shown as in Figure 5-60. This refers to the alarm on the local device. Figure 5-65 Figure 5-66...
Page 220 Figure 5-67 Please refer to the following sheet for detailed information. Parameter Function Enable You need to check this box to enable this function. Please select a channel from the dropdown list. Period This function enables the alarm during specified periods. There are six periods in one day.
Page 221 Sensor type There are two options: NO/NC. Record channel The system automatically records once an alarm is triggered for the selected channel(s). Please note you need to set the alarm record period. Go to Storage-> Schedule to set the current channel for schedule record. Record Delay The system can delay the recording for a specified time after the alarm ends.
Page 222 5.9.3.2.2 Net Alarm The network alarm interface is shown as in Figure 5-68. A network alarm refers to an alarm signal from the network. The system does not support anti-dither nor sensor type setup for this alarm. Figure 5-68 5.9.3.2.3 IPC external alarm The IPC external alarm interface is shown as in Figure 5-69.
Page 223 Figure 5-69 5.9.3.2.4 IPC Offline Alarm The IPC offline alarm interface is shown as in Figure 5-70. The system can generate an alarm when a network camera is offline. For setup information, Figure 5-70...
Page 224 5.9.3.3 Abnormality This includes six types: No disk, disk error, no disk space, network disconnection, IP conflict, and MAC conflict. See Figure 5-66 through Figure 5-71. Figure 5-71 Figure 5-72 Figure 5-73 Figure 5-74...
Page 225 Figure 5-75 Figure 5-76 Please refer to the following sheet for detailed information. Parameter Function Event The abnormal events include: No disk, disk error, no disk space, network disconnection, IP conflict, and MAC conflict. Type You can set one or more items here. Less than: You can set the minimum percentage value here (For no disk space only).
Page 226: Storage
Show The system can pop up a message to alarm you on the local host screen message if you enabled this function. Alarm The system can upload the alarm signal to the center (including the alarm upload center). Send Email If you enabled this function, the system can send out an email to alert you when an alarm occurs.
Page 227 Figure 5-77 Figure 5-78...
Page 228 Figure 5-79 Please refer to the following sheet for detailed information. Parameter Function Channel Please select a channel from the dropdown list. Pre-record Please input the pre-record time here. The value ranges from 0 to 30s. Redundancy Check this box here to enable the redundancy function. Please note this function is null if there is only one HDD.
Page 229 Copy The copy function allows you to copy one channel’s setup to another. After setting up the channel, click the Copy button to go to interface Figure 5-74. You can see the current channel name is grey such as channel 1. Now you can select the channels you want to paste such as channel 5/6/7.
Page 230 5.9.4.3 Record Contro The Record interface is shown as in Figure 5-77. Figure 5-82 Please refer to the following sheet for detailed information. Parameter Function Channel Here you can view the channel number. The number displayed here is the maximum number of channels your device supports.
Page 231 Auto The system enables the auto record function as you set in record schedule setup (general, motion detect, and alarm). Manual This has the highest priority. Enables the corresponding channel to record no matter what period is applied in the record setup. Stop Stops the current channel recording no matter what period is applied in the record setup.
Page 232: Setting
Figure 5-84 5.9.4.4.3 Snapshot The snapshot interface is shown as in Figure 5-85. Here you can set the corresponding HDD group to save snapshots. Figure 5-85 5.9.5 Setting The general interface includes the general, date/time, and holiday setup. 5.9.5.1.1 General The general interface is shown as in Figure 5-86.
Page 233 Figure 5-86 Please refer to the following sheet for detailed information. Parameter Function Device ID This is to set device name. Device No. This is device channel number. Language You can select the desired language from the dropdown list. Please note the device needs to reboot to activate this modification.
Page 234 5.9.5.1.2 Date and time The date and time interface are shown as in Figure 5-87 Figure 5-87 Please refer to the following sheet for detailed information. Parameter Function Date format Here you can select date format from the dropdown list. Time There are two options: 24-H and 12-H.
Page 235 Here you can set the day light savings beginning and ending time. You can set via the date format or the week format. You can check this box to enable the NTP function. NTP server You can set the time server address. Port This is to set the time server port.
Page 236  The default user amount is 64 and the default group amount is 20. The factory default settings include two levels: user and admin. You can set the corresponding group and then set the rights for the respective user in the specified groups. ...
Page 237 Figure 5-90 Modify user This is to modify the user’s properties, group, password, and rights. See Figure 5-86. Modify password This is to modify the user’s password. You need to input the old password and then input the new password twice to confirm the new password. Please click the OK button to save. Please note the password ranges from 1 digit to 6 digits.
Page 238 Figure 5-91 5.9.5.2.2 Group The group management interface can add/remove groups, modify group passwords, etc. The interface is shown as in Figure 5-92. Figure 5-92...
Page 239 Add group: This is to add a group and set its corresponding rights. See Figure 5-93. Please input the group name and then check the box to select the corresponding rights. It includes: shutdown/reboot device, live view, record control, PTZ control, etc. Figure 5-93 Modify group Click the modify group button to see an interface is shown as in Figure 5-94.
Page 240 5.9.5.3 Display The display interface includes Display and Tour. Here you can set the background color and transparency level. See Figure 5-95. Figure 5-95 Please refer to the following sheet for detailed information. Parameter Function Resolution There are four options: 1920×1080, 1280×1024(default), 1280×720, and 1024×768.
Page 241 5.9.5.3.2 Tour The tour interface is shown as in Figure 5-96. Here you can set the tour interval, split mode, motion detect tour, and alarm tour mode. Figure 5-96 Please refer to the following sheet for detailed information. Parameter Function Enable tour Check this box here to enable the tour function.
Page 242 5.9.5.4 Alarm Out The alarm output interface is shown as below. See Figure 5-97 Here you can set alarm output mode: auto/manual/stop. Figure 5-97 5.9.5.5 Default The default setup interface is shown as in Figure 5-98. Here you can select Network/Event/Storage/Setting/Camera, or you can check the All box to select all items.
Page 243 Figure 5-99 Please refer to the following sheet for detailed information. Parameter Function Browse Click to select the file to import. Parameter Function Import This is to import a configuration file from your local system. Export This is to export the WEB configuration to your local PC. 5.9.5.7 Auto maintain The auto maintain interface is shown as in Figure 5-95.
Page 244: Information
5.9.5.8 Upgrade The upgrade interface is shown as in Figure 5-101. Please select the upgrade file and then click the update button to begin updating. Please note the file name should end be in *.bin. During the upgrade process, do not unplug the power cable, network cable, or shutdown the device.
Page 245: Log
Figure 5-102 5.10.2 Log Here you can view system log. See Figure 5-103. Figure 5-103...
Page 246: Online User
Please refer to the following sheet for log parameter information. Parameter Function Type Log types include: system operation, configuration operation, data operation, event operation, record operation, user management, and log clear. Parameter Function Start time Set the start time of the desired log. End time Set the end time of the desired log.
Page 247: Playback
5.11 Playback Click the Playback button, and you can see an interface is shown as in Figure 5-105. Please set the record type, record date, window display mode, and channel name. You can click the date on the right pane to select the date. The green highlighted date is the system’s current date and the blue highlighted date means it has recordings.
Page 248 Select a file you want to play and then click Play button to begin playback. You can playback a recording in full-screen. Please note for one channel, the system cannot playback and download at the same time. You can use the playback control bar to implement various operations such as play, pause, stop, slow play, fast play, etc.
Page 249 Load more Click the More button in Figure 5-109 to see an interface shown as in Figure 5-104. This is for you to search a recording or picture. You can select the record channel, record type, and record time to download.
Page 250: Alarm
5.12 Alarm Click the alarm function, and you can see an interface is shown as Figure 5-111. Here you can set the device alarm type and alarm sound setup. (Please make sure you have enabled the audio function of the corresponding alarm events.) Figure 5-111 Please refer to the following sheet for detailed information.
Page 251: Logout
IPC offline alarm The system can generate an alarm when a network camera disconnects from the NVR. Operation Prompt Check the box here to automatically pop up an alarm icon on the Alarm button in the main interface when there is an alarm. Alarm Play alarm...
Page 252: Amcrest View Web Portal Setup
Amcrest View Web Portal Setup You can access your DVR through a computer using the P2P web portal AmcrestView.com for quick plug- and-play access. It uses the same technology as the Amcrest View mobile app and is an easy, non-technical setup method.
Page 253 2. Once you’re on the login page, you will see a message about installing the plugin below the login box. Click Download Now: 3. This will take you to another page where you will need to click the Download Now button: 4.
Page 254 7. The plugin will close your browser sessions to install. Save any pages, then click Yes: 8. On the next prompt, it will say the install was successful and ask you to restart your browser. Click OK:...
Page 255 9. You will be taken back to the login page and see another notification from your browser asking you to allow this plugin on this web page. Click the small arrow next to Allow, then click Allow for all websites: 10.
Page 256: User Method
AmcrestView.com 6.2. User Method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set up your DVR. 1. On the main login screen, www.amcrestview.com, click the Register Now button: 2.
Page 257 3. You will see the Registration Successful message and a confirmation email will be sent to you:...
Page 258 Check your email, and click the confirmation email from AmcrestView.com: 4. Once you’ve opened the email, click the confirmation link inside to complete your registration: 5. You will be taken back to AmcrestView.com and shown confirmation that your account has been activated.
Page 259 6. You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then click Login: 7. A popup will appear from your Windows Firewall. Click Allow access:...
Page 260 S/N (serial number) this can be found on the sticker attached to the bottom of your DVR or through the web interface. Please refer to part 6 of this guide: Amcrest View App Setup > Entering serial number manually (technical method - harder).
Page 261 11. Your browser will give you a notification asking you to allow popups from AmcrestView.com. Click Options for this site, then click Always allow: 12. You will be taken to the live view page and given a notification to allow the plugin to pull the video feed through here.
Page 262 13. A final popup will appear asking you to confirm that you allow this plugin on your browser. Mark the checkbox next to Do not show me the warning for this program again, then click Allow: 14. Now you can enable any of your added cameras to see their live feeds. In the top-right panel, there is a channel list.
Page 263: Device Method
7.3. Device method To login to your DVR quickly, without having to register, you can use the device method. This method still requires that you install a plugin, which is covered above, but can be done with only the NVR’s login credentials and the serial number.
Page 264 To find your NVR’s login credentials, please refer to part 4 of this guide: Console Setup (Login & Startup Wizard) > Logging in. 3. This will take you straight to the live view screen. You will see a notification from your browser asking you to allow the plugin.
Page 265: Amcrest View Web Interface Overview
6.4. Amcrest View Web Interface Overview There are two main sections inside of the Amcrest View web interface: the main device list section (for anyone logged in with a registered account) and the live view section (can be accessed by both registered users and those accessing their DVRs using the device method covered above.
Page 266 This page shows you a list of any added devices and is where you can click the ‘eye’ icon to view your DVR’s live camera feeds. This is where you can ADD DEVICE, Search, edit, or delete your added devices. The next tab is the ACCOUNT tab: This is where you can see your Username, change your Country, see your Email, and enable email notifications from AmcrestView.com.
Page 267 Here, you can change your password. Live view section The live view section is where you can see the live camera feeds and playback footage for any cameras added to your NVR. The first tab is the Live. Here, you can enable the live feeds for any connected cameras, control PTZ, take snapshots, use 2-way audio, view them in full screen, and more.
Page 268: Faqs/Troubleshooting
Here, on the right panel, there is a calendar for you to choose which day you’d like to see footage from, and you can choose a channel to select which camera you want to see footage from. The timeline on the bottom allows you to play, stop, forward, etc.
Page 269 4. There is no video output on any of the channels. Below are a few possible reasons why this may be occurring: • The NVR firmware is incompatible with the attached cameras. Upgrade to the latest firmware. • The image brightness is set to 0. Change the brightness using the image settings or restore the NVR to factory default settings.
Page 270 9. There is no audio during recorded video playback. Below are a few possible reasons why this may be occurring: • Audio may not be enabled for that channel. • The corresponding channel may not have any audio input. 10. The timestamp is not displaying the correct time. Below are a few possible reasons why this may be occurring: •...
Page 271 Below are a few possible reasons why this may be occurring: • The network speed is not enough to transfer video data via web access. • The client PC may have limited resources. • Multicast mode may be causing this issue. •...
Page 272 3. Password Reset - If the problem persists, it is highly advisable to fill out a password request form. This form can be found at https://amcrest.com/password. For more information on this issue. When completing the form, for security purposes, it will be required to provide a proof of ownership to help prevent unauthorized access to your device. A proof of ownership includes: - A screenshot of the order history showing the purchase of the device.
Page 273: Glossary
If you have any questions or are having continued issues filling out the password reset form, please view the following instructional video at https://www.youtube.com/watch?v=20XKCXwwSlk Maintenance Tips: • Please use a brush to clean the motherboard, socket connectors, and the NVR chassis and keep it free of dust. •...
Page 274: Fcc Statement
network transmission adopting low bit stream are suitable for the fluency requirements of the 3G network such as WCDMA, EVDO, TD-SCDMA.  On-off value: This is the non-consecutive signal sampling and output. It includes remote sampling and remote output. It has two statuses: 1/0. FCC Statement This device complies with Part 15 of the FCC Rules.
Page 275: Ic Warning Statement
20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. IC Warning Statement This device complies with Industry Canada’s license-exempt RSSs.
Page 276: Appendix A Toxic Or Hazardous Materials Or Elements
Appendix A Toxic or Hazardous Materials or Elements Component Toxic or Hazardous Materials or Elements Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
Page 277 All trademarks and registered trademarks are the properties of their respective owners. • If there is any uncertainty or controversy, please refer to us for the final explanation. • Please visit our website or contact your local service engineer for more information. © Copyright Amcrest 2018...

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Nv41 series

Amcrest NV21 Series User Manual

1 Overview and Features

2 Front Panel and Rear Panel

3 Device Installation

4 Local Basic Operation

5 Web Operation

Faqs/Troubleshooting

Appendix A Toxic or Hazardous Materials or Elements

Quick Links

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Summary of Contents for Amcrest NV21 Series

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Table of Contents