Nura nuraphone User Manual
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nuraphone User Manual
This user manual contains everything you need to know to set up and get the most from your
nuraphones, use the nura app, and troubleshoot any issues you might experience.

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Summary of Contents for Nura nuraphone

  • Page 1 User Manual This user manual contains everything you need to know to set up and get the most from your nuraphones, use the nura app, and troubleshoot any issues you might experience.
  • Page 2: Table Of Contents

    The nura app nura app features Configuring your nuraphones’ touch buttons Choosing your Immersion Social Mode™ and CleanANC™ (active noise cancellation) Using offline mode Changing your nuraphones’ voice language Swapping, adding and deleting hearing profiles Troubleshooting Getting started troubleshooting nuraphone troubleshooting nura app issues Need more help? Warranty Compliance User Manual Copyright © 2017 nura® Pty. Ltd.
  • Page 3: Nuraphone Safety Information

    If you experience a warming sensation or loss of hearing, remove the nuraphone from your head immediately. If the nuraphone emits a loud or unusual noise, stop using it and contact the nura® Customer Experience Experts immediately. User Manual...
  • Page 4 Due to the noise isolating Inova ™ technology, don’t use the nuraphone at any time when an inability to hear may present a danger to yourself or others. For example, while driving, riding a bicycle, in a construction site, or in or near traffic. If you’re using the nuraphone for phone calls while driving, then use caution and follow applicable laws regarding mobile phone and headphone use. Some jurisdictions impose specific limitations...
  • Page 5: Getting Started

    • Turn on — your nuraphones automatically turn on when you place them on your head. • Turn off— your nuraphones automatically turn off to preserve battery when you take them off. Downloading the nura app To set up your nuraphones, you need to download the nura app onto your mobile device. Once you’ve downloaded the nura app, you can use it to personalise your nuraphones. You can download the nura app from: •...
  • Page 6: Connecting Your Nuraphones With Bluetooth

    You can also turn on discoverable mode at any time by opening the nura app and tapping the menu button > nuraphone settings > Enter discoverable mode.
  • Page 7: Updating Your Nuraphones

    6. C onfigure your nuraphones’ touch buttons. Your nuraphones are now personalised. Updating your nuraphones From time to time, the nura app will ask you to update your nuraphones: Tap Start update, or tap: > nuraphone Settings > Software update > Start update.
  • Page 8: Your Nuraphones

    Charging your nuraphones Your nuraphones’ lithium-ion battery provides 20+ hours of wireless use. To charge your nuraphones’ battery: 1. Connect your nuraphones to: • a nura USB-A charging cable, which comes included with your nuraphones. • a nura USB-C cable, which can be purchased separately. 2. Connect the cable to: • a computer.
  • Page 9: Connecting Your Nuraphones To Other Products

    Lossless Audio Touch Button Bluetooth Near Lossless (via Qualcomm® aptX™ audio / Qualcomm® aptX™ HD audio) Lightning (Control through in-line, not through your nuraphones’ touch buttons) USB–A USB–C Micro–USB Analog Please note: the nuraphone’s personalised sound works no matter how you connect — wireless or wired. Please note: don’t connect your nuraphones to an external headphone amplifier as this can damage the the nuraphone. The nuraphone has a built-in headphone amplifier. User Manual Copyright © 2017 nura® Pty. Ltd.
  • Page 10 Audio configurations on TVs vary. Check your TVs connectivity is compatible with the nuraphone’s connectivity. External DACs (digital-to-analog converters) Audio jack configurations on DACs vary. Where possible, use a digital cable (USB or Lightning) when connecting the nuraphone to a DAC as the nuraphone has a built-in DAC and headphone amplifier. If your DAC has a 3.5mm jack, then use the nura analog cable. Gaming consoles Use the nura analog cable to connect your nuraphones to a PlayStation® controller and some Xbox®...
  • Page 11: Cleaning The Nuraphone

    Please note: never use alcohols, cleaning solvents or strong detergents when cleaning the nuraphone. To clean the nuraphone: 1. Remove the nuraphone’s ear tips, and gently wash them with water and a mild detergent. 2. Rinse and dry the ear tips. 3. Reattach the ear tips. 4. Wipe the nuraphone’s body with a soft, damp cloth. User Manual Copyright © 2017 nura® Pty. Ltd.
  • Page 12: The Nura App

    Unique hearing profile Social Mode Personalised Mode Immersion Configuring your nuraphones’ touch buttons The nuraphone has a touch-sensitive button on each ear cup that you can use to perform helpful functions. Each touch button has both single and double tap functionality, which means you can choose 4 functions for your nuraphones’ touch buttons. Please note: you can only use your nuraphones’ touch buttons when you’re connected with Bluetooth and have removed any cables.
  • Page 13: Choosing Your Immersion

    Choosing your Immersion The nuraphone has a bass driver in each ear cup that you can adjust to create the feeling of a live performance. We call this Immersion mode. Always set Immersion mode to a comfortable, moderate level when you’re using your nuraphones for an extended period of time. To choose your Immersion: 1.
  • Page 14: Swapping, Adding And Deleting Hearing Profiles

    The nura app and nuraphone voice are available in the following languages: • English • French • German • Chinese • Japanese • Spanish • Italian • Arabic Please note: additional languages might be available. Check https://help.nuraphone.com/hc/en-us/ articles/327222305751-changing-your-nuraphones-language for additional available languages.
  • Page 15: Troubleshooting

    • Check your nuraphones are connected to your mobile device with Bluetooth. You need to be connected with Bluetooth to use the nura app. • Check your mobile device and the nura app have been updated to the latest version. • Check your internet connection is stable.
  • Page 16 If your nuraphones won’t personalise, then it means there’s not a good seal between the nuraphone and your ears. When personalising, getting a good seal is crucial because it keeps noise out, which allows the nuraphone to detect your OAEs and accurately measure your hearing. If your nuraphones won’t personalise: — Make sure your nuraphones’ ear tips are sitting securely in your ears. — Make sure you’re in a quiet place. — Sit still and try not to talk during personalisation.
  • Page 17: Nuraphone Troubleshooting

    Like with any headphones with an in-ear component, some people with sensitive ear canals might experience some discomfort with the nuraphone at first. If your nuraphones are feeling uncomfortable: • Check your nuraphones’ ear tips are fitted correctly. • Try different size ear tips. If you’re still experiencing discomfort, don’t worry — you’ll get used to the fit and feel of the nuraphone after a few days of use. User Manual Copyright © 2017 nura® Pty. Ltd.
  • Page 18 • Use a lossless streaming service, such as Tidal. • If you’re using Spotify or a similar streaming service, use the high-quality streaming option. • Check you’re not in Social Mode™. • I f you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg or AAC files. Or use minimum 256kbps (and preferably 320kbps) files with modern codecs. • Personalise your nuraphones again. The nuraphone uses sensitive microphones to personalise, so movements, outside noises and heavy breathing can affect your hearing profile. Touch button troubleshooting If your nuraphones’ touch buttons aren’t working correctly: 1. Check your nuraphones’ touch buttons have been set up correctly. 2. M ake sure you’ve placed your nuraphones on your head and removed any cables.
  • Page 19: Nura App Issues

    1. Close and reopen the nura app. 2. Check your Immersion Mode is set to a comfortable, moderate level. With Immersion, the nuraphone uses powerful bass drivers to create the feeling of a live performance, so please adjust to suit your music.
  • Page 20: Need More Help

    Check our in-depth online help & support site https://help.nuraphone.com/ You can also contact us via email and live chat at www.nuraphone.com/contact Warranty Your nuraphones are covered by a one-year limited warranty. Find out more about the warranty at www.nuraphone.com/warranty User Manual Copyright © 2017 nura® Pty. Ltd.
  • Page 21: Compliance

    EN50332. The product is only guaranteed to comply with EN50332 in generic mode with immersion off with the volume limiter on. Depending on the hearing of the user, some combinations of hearing corrections and immersion setting may exceed EN50332 limits. User Manual Copyright © 2017 nura® Pty. Ltd.
  • Page 22 Qualcomm Technologies International, Ltd., registered in the United States and other countries, used with permission. Android, Google Play and the Google Play logo are trademarks of Google Inc. The nuraphone is designed by nura® in Melbourne, Australia. Made and assembled in China. © 2 017 nura® pty. Ltd. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission.

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