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User Manual This user manual contains everything you need to know to set up and get the most from your nuraphones, use the nura app, and troubleshoot any issues you might experience.
If you experience a warming sensation or loss of hearing, remove the nuraphone from your head immediately. If the nuraphone emits a loud or unusual noise, stop using it and contact the nura® Customer Experience Experts immediately. User Manual...
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Due to the noise isolating Inova ™ technology, don’t use the nuraphone at any time when an inability to hear may present a danger to yourself or others. For example, while driving, riding a bicycle, in a construction site, or in or near traffic. If you’re using the nuraphone for phone calls while driving, then use caution and follow applicable laws regarding mobile phone and headphone use. Some jurisdictions impose specific limitations...
• Turn on — your nuraphones automatically turn on when you place them on your head. • Turn off— your nuraphones automatically turn off to preserve battery when you take them off. Downloading the nura app To set up your nuraphones, you need to download the nura app onto your mobile device. Once you’ve downloaded the nura app, you can use it to personalise your nuraphones. You can download the nura app from: •...
6. C onfigure your nuraphones’ touch buttons. Your nuraphones are now personalised. Updating your nuraphones From time to time, the nura app will ask you to update your nuraphones: Tap Start update, or tap: > nuraphone Settings > Software update > Start update.
Charging your nuraphones Your nuraphones’ lithium-ion battery provides 20+ hours of wireless use. To charge your nuraphones’ battery: 1. Connect your nuraphones to: • a nura USB-A charging cable, which comes included with your nuraphones. • a nura USB-C cable, which can be purchased separately. 2. Connect the cable to: • a computer.
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Audio configurations on TVs vary. Check your TVs connectivity is compatible with the nuraphone’s connectivity. External DACs (digital-to-analog converters) Audio jack configurations on DACs vary. Where possible, use a digital cable (USB or Lightning) when connecting the nuraphone to a DAC as the nuraphone has a built-in DAC and headphone amplifier. If your DAC has a 3.5mm jack, then use the nura analog cable. Gaming consoles Use the nura analog cable to connect your nuraphones to a PlayStation® controller and some Xbox®...
Unique hearing profile Social Mode Personalised Mode Immersion Configuring your nuraphones’ touch buttons The nuraphone has a touch-sensitive button on each ear cup that you can use to perform helpful functions. Each touch button has both single and double tap functionality, which means you can choose 4 functions for your nuraphones’ touch buttons. Please note: you can only use your nuraphones’ touch buttons when you’re connected with Bluetooth and have removed any cables.
Choosing your Immersion The nuraphone has a bass driver in each ear cup that you can adjust to create the feeling of a live performance. We call this Immersion mode. Always set Immersion mode to a comfortable, moderate level when you’re using your nuraphones for an extended period of time. To choose your Immersion: 1.
The nura app and nuraphone voice are available in the following languages: • English • French • German • Chinese • Japanese • Spanish • Italian • Arabic Please note: additional languages might be available. Check https://help.nuraphone.com/hc/en-us/ articles/327222305751-changing-your-nuraphones-language for additional available languages.
• Check your nuraphones are connected to your mobile device with Bluetooth. You need to be connected with Bluetooth to use the nura app. • Check your mobile device and the nura app have been updated to the latest version. • Check your internet connection is stable.
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If your nuraphones won’t personalise, then it means there’s not a good seal between the nuraphone and your ears. When personalising, getting a good seal is crucial because it keeps noise out, which allows the nuraphone to detect your OAEs and accurately measure your hearing. If your nuraphones won’t personalise: — Make sure your nuraphones’ ear tips are sitting securely in your ears. — Make sure you’re in a quiet place. — Sit still and try not to talk during personalisation.
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• Use a lossless streaming service, such as Tidal. • If you’re using Spotify or a similar streaming service, use the high-quality streaming option. • Check you’re not in Social Mode™. • I f you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg or AAC files. Or use minimum 256kbps (and preferably 320kbps) files with modern codecs. • Personalise your nuraphones again. The nuraphone uses sensitive microphones to personalise, so movements, outside noises and heavy breathing can affect your hearing profile. Touch button troubleshooting If your nuraphones’ touch buttons aren’t working correctly: 1. Check your nuraphones’ touch buttons have been set up correctly. 2. M ake sure you’ve placed your nuraphones on your head and removed any cables.
1. Close and reopen the nura app. 2. Check your Immersion Mode is set to a comfortable, moderate level. With Immersion, the nuraphone uses powerful bass drivers to create the feeling of a live performance, so please adjust to suit your music.
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