Samsung Galaxy Watch SM-R800 User Manual page 149

Appendix
Your Galaxy Watch freezes or has errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the Galaxy Watch
If your Galaxy Watch freezes or hangs, you may need to close apps or turn off the Galaxy
Watch and turn it on again.
Forcing restart
If your Galaxy Watch is frozen and unresponsive, press and hold the Home key (Power key) for
more than 7 seconds to restart it.
Resetting the Galaxy Watch
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap
data reset, remember to make backup copies of all important data stored in the Galaxy
Watch.
Another Bluetooth device cannot locate your Galaxy Watch
• E nsure that the Bluetooth wireless feature is activated on your Galaxy Watch.
• R eset your Galaxy Watch and try again.
• E nsure that your Galaxy Watch and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
(Settings) → General → Reset. Before performing the factory
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