Troubleshooting - Samsung FCQ321HTUB User Manual

troubleshooting

TROUBLESHOOTING
Samsung works hard to ensure that you don't have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PRObLEM
The range is not The appliance has been installed
level. improperly.
The floor is sagging or sloping.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
The appliance
The kitchen cabinets are not
must be accessed square and built too tightly in to the
for servicing and appliance.
cannot be moved
The carpet is interfering with
easily.
movement of the range.
The oven control You have a function error code.
beeps and displays
CODE
an F error code.
The surface units Improper cookware is being used.
will not maintain
a rolling boil or
In some areas, the power (voltage)
will not cook fast
may be low.
enough.
The surface units A fuse in your home may be blown
will not turn on. or the circuit breaker tripped.
The cooktop controls are set
improperly.
The surface unit This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.
_ Troubleshooting
POSSIbLE CAUSE
CAUSE
-SE- Shorted key
E-2 oven sensor opened
E-2 Oven sensor shorted
E-0 Oven heating error
E-0A Oven heating over
E-0E Door locking error
SOLUTION
• Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
• Insure the floor is level and strong and
stable enough to adequately support the
range.
• Contact a carpenter to correct the
situation.
• Insure the cabinets are square and provide
sufficient room for installation.
• Contact a builder or installer to make the
appliance accessible.
• Provide sufficient space so the range can
be lifted over the carpet.
• Press the CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
• Use pans which are flat and match the
diameter of the surface unit selected.
• Cover the pan with a lid until the desired
heat is obtained.
• Replace the fuse or reset the circuit
breaker.
• Check to see the correct control is set for
the surface unit you are using.