Chapter 5: Troubleshooting; Identifying Problems - Samsung SP43Q5HL Owner's Instructions Manual

C h a p t e r F i v e
T
R O U B L E S H O O T I N G
If the TV seems to have a problem, first try this list of possible problems and solutions. If none
of these troubleshooting tips apply, then call your nearest service center.

Identifying Problems

Problem
Poor picture.
Poor sound quality.
No picture or sound.
No color, wrong colors or tints.
Picture rolls vertically.
The TV operates erratically.
Your remote control does not
operate your TV.
The TV won't turn on.
The visual qualities of digital
channels vary.
Although the TV caption
shows HD,the visual quality is
not satisfactory.
Possible Solution
Try another channel.
Adjust the antenna.
Check all wire connections.
Try another channel.
Adjust the antenna.
Make sure the MUTE button is off.
Try another channel.
Press the SOURCE button.
Make sure the TV is plugged in.
Check the antenna connections.
Make sure the program is broadcast in color.
Adjust the picture settings.
Adjust the antenna.
Check all wire connections.
If you are using a VCR, check the tracking.
Unplug the TV for 30 seconds, then try operating it
again.
Press the MODE button to put your remote control in
the TV mode.
Make sure the remote has batteries.
Make sure the wall outlet is working.
Make sure the remote has batteries.
The visual qualities of digital channels may vary
depending on the original production method (analog
or digital).
➜ Classification by the information displayed when
switching channels.
➜ If the original production method is digital: High
visual quality program.
➜ If the original production method is analog: The
digital program displayed on the screen is originally
an analog program which has been converted. The
visual quality is of an SD grade visual quality.
The HD caption that appears when switching channels
or when pressing the Information button on the remote
control means the selected channel is simply a digital
channel. If the broadcasting station converts an analog
signal into digital and transmits the signal, the visual
quality may not be perfect. (Applied to Set Top Box
built-in model only.)
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