Smart Diagnosis™ Function - LG STYLER S3*F Series Owner's Manual

38 SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the appliance,
it has the capability of transmitting data via your
telephone to the LG Customer Information Center. NFC
or Wi-Fi equipped models can also transmit data to a
smart phone using the LG SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
• For a ppliances with the
1 Call the LG Electronics Customer
Information Center at:
+65 65120555
2 When instructed to do so by the call
center, place the mouthpiece of the phone
close to the Smart Diagnosis™ icon. Do not
press any other buttons.
3 Touch and hold the Sanitary icon and the
Gentle Dry icon for three seconds.
4 Keep the phone in place until the tone
transmission has finished.
5 Once the countdown is over and the tones
have stopped, resume your conversation
with the call center agent, who will then
be able to assist you using the information
transmitted for analysis.
NOTE
• Smart Diagnosis™ cannot be activated unless the
appliance can be turned on using the Power button.
If the appliance cannot be turned on, troubleshooting
must be done without using Smart Diagnosis™.
• For best results, do not move the phone while the
tones are being transmitted.
• If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
• The Smart Diagnosis™ function depends on the local
call quality.
• Bad call quality may result in poor data transmission
from your phone to the call center, which could cause
Smart Diagnosis™ to malfunction.
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SmartThinQ Smart Diagnosis™
• For a ppliances with the
Use the Smart Diagnosis feature in the SmartThinQ
application for help diagnosing issues with the appliance
without the assistance of the LG Customer Information
Center.
Follow the instructions in the SmartThinQ application to
perform a Smart Diagnosis using your smart phone.
NOTE
• Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using
Smart Diagnosis™.
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