Troubleshooting - Samsung HT-TZ212 User Manual

troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest
authorized dealer or Samsung Electronics Service Center.
SYMPTOM
Disc tray does not open. • Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
Playback does not start • Are you using a deformed disc or a disc with scratches on
immediately when the the surface?
Play/Pause button is pressed.
• Wipe the disc clean.
Sound is not produced. • No sound is heard during fast playback, slow playback, and
step motion playback.
• Are the speakers connected properly? Is the speaker setup
correctly customized?
• Is the disc severely damaged?
Sound can be heard only from a
• When listening to a CD or radio, sound is output to the front
few speakers and not all six. speakers (L/R) only. Select "PRO LOGIC II" by pressing
PL II (Dolby Pro Logic II) on the remote control to use all
six speakers.
• Make sure that the DVD disc is 5.1-CH compatible.
• If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C,
SL, and SR to SMALL.
Dolby Digital 5.1 CH Surround • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby
Sound is not produced. Digital 5.1 CH Surround Sound is produced only if the disc is
recorded with 5.1 channel sound.
• Is the audio language correctly set to DOLBY DIGITAL 5.1-
CH in the information display?
The remote control does not • Is the remote control being operated within its operation
work. range of angle and distance?
• Are the batteries exhausted?
• Have you selected the mode(TV/DVD) functions of the
remote control (TV or DVD) correctly?
• Disc is rotating but no • Is the TV power on?
picture is produced.
• Are the video cables connected properly?
• Picture quality is poor and
• Is the disc dirty or damaged?
picture is shaking.
• A poorly manufactured disc may not be playable.
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Check/Remedy
SYMPTOM
Audio language and subtitles do • Audio language and subtitles will not work if the disc does
not work. not contain them.
Menu screen does not appear • Are you using a disc that does not contain menus?
even when the menu function is
selected.
Aspect ratio cannot be changed.
• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER
BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be
seen in 4:3 ratio only. Refer to the DVD disc jacket and then
select the appropriate function.
• The main unit is not working. • Turn off the power and hold the STOP (¦) button on the
(Example: The power goes out main unit for longer than 5 seconds (reset function).
or strange noise is heard.)
• The DVD player is not working
Using the RESET function will erase all stored settings.
normally.
Do not use this unless necessary.
The password for rating level has • While "NO DISC" message appears on the display of main
been forgotten. unit, hold the main unit's STOP (¦) button for longer than 5
seconds. "INITIAL" appears on the display and all settings will
return to the default values.
• Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Can't receive radio broadcast.
• Is the antenna connected properly?
• If the antenna's input signal is weak, install an external FM
antenna in an area with good reception.
Check/Remedy
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