Configuring The Support Menu - Samsung BN68-01981D-01 User Manual

Configuring the Support Menu
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Self Diagnosis
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Picture Test

If you think you have a picture problem, perform the picture test. Check the colour pattern on
the screen to see if the problem still exists.
● Yes: If the test pattern does not appear or there is noise in the test pattern, select Yes.
There may be a problem with the TV. Contact Samsung's call centre for assistance.
● No: If the test pattern is properly displayed, select No. There may be a problem with your
external equipment. Please check your connections. If the problem still persists, refer to
the external device's user manual.
Sound Test

If you think you have a sound problem, please perform the sound test. You can check the
sound by playing a built-in melody sound through the TV. 'Does the problem still exist with this
sound test?' appears on the screen.
If you hear no sound from the TV's speakers, before performing the sound test, make sure Speaker Select is set to TV
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speaker in the Sound menu.
The melody will be heard during the test even if Speaker Select is set to External Speaker or the sound is muted by pressing
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the MUTE button.
● Yes: If during the sound test you can hear sound only from one speaker or not at all, select Yes. There may be a problem with
the TV. Contact Samsung's call centre for assistance.
● No: If you can hear sound from the speakers, select No. There may be a problem with your external equipment. Please check
your connections. If the problem still persists, refer to the external device's user manual.
Signal Information (digital channels only)

Unlike analogue channels, which can vary in reception quality from 'snowy' to clear, digital (HDTV) channels have either perfect
reception quality or you will not receive them at all. So, unlike analogue channels, you cannot fine tune a digital channel. You can,
however, adjust your antenna to improve the reception of available digital channels.
If the signal strength meter indicates that the signal is weak, physically adjust your antenna to increase the signal strength.
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Continue to adjust the antenna until you find the best position with the strongest signal.
Software Upgrade
❑
To keep your product up-to-date with new Digital Television features then software upgrades are
periodically / broadcast as part of the normal Television signal. It will automatically detect these
signals and display the software upgrade banner. You are given the option to install the upgrade.
BY USB

Insert a USB drive containing the firmware upgrade into TV. Please be careful to not disconnect
the power or remove the USB drive while upgrades are being applied. The TV will turn off and
turn on automatically after completing the firmware upgrade. Please check the firmware version
after the update is completed. When software is upgraded, video and audio settings you have
made will return to their default (factory) settings.
We recommend you write down your settings so that you can easily reset them after the upgrade.
BY Channel

Upgrades the software using the broadcasting signal.
Standby Mode Upgrade

To continue software upgrade with master power on, Select On by pressing the ▲ or ▼ button. 45 minutes after entering standby
mode, a manual upgrade is automatically conducted. Since the power of the unit is turned on internally, the screen may be on
slightly for the LCD product. This phenomenon may continue for more than 1 hour until the software upgrade is completed.
Alternative Software

To display the software version information.
HD Connection Guide
❑
This menu presents the connection method that provides the optimal quality for the HD TV.
Refer to this information when connecting external devices to the TV.
Contact Samsung
❑
View this information when your TV does not work properly or when you want to upgrade the software.
You can view the information regarding the call centre, product and software file download method.
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Self Diagnosis ►
Software Upgrade
HD Connection Guide
Contact Samsung
TV Rear Panel
USB Drive