Pearl Malletstation EM1 User Manual page 18

FREQUENTLY ASKED QUESTIONS (continued)
My malletSTATION won't turn on or connect to my computer.
1. Try a new USB cable
One of the first (yet most often overlooked) things to try is a
different USB cable, preferably one that is known to work well.
When a cable goes bad it can lead to all sorts of odd behavior
(flaky connections, dropped messages), or no behavior at all
(won't even power on). We always recommend using the USB
cable(s) that shipped with your malletSTATION. Sadly, not all
USB cables are created equal.
If you are having troubles powering your malletSTATION or
connecting to a computer, please make sure you are using the
USB cables that came with your malletSTATION.
2. Try plugging into a different USB port
It's possible that trying a different USB port on the computer
may lead to a proper connection. While extremely rare, we
have come across USB ports that just don't seem to like some
USB devices.
3. Do not use an unpowered USB hub
Unpowered USB hubs may not be able to provide enough
power to the malletSTATION, leading to connectivity issues.
Unpowered hubs typically divide the power coming from the
computer's USB port and split it up between all of the hub's
ports — providing less power than if the malletSTATION were
to be directly connected to the computer's USB port. If a USB
hub is absolutely necessary, it is recommended to always use
a powered hub.
4. Try with or without a USB hub
If experiencing connectivity issues while using a USB hub,
try without the hub and plug directly into the computer's
USB port. The reverse holds true as well — if experiencing
connectivity issues while not using a USB hub, try with a hub
(if one is available to you).
5. Be aware of issues related to the operating system or device
being used
While it is possible the malletSTATION may occasionally cause
issues, many times the cause is actually due to the operating
system or software itself. Always be aware of these issues and
check with your device or software manufacturer.
6. Connect to a different computer
If the malletSTATION is not making a connection to the
computer at all (and all other troubleshooting issues have
been exhausted), it is recommended to try connecting it to a
different computer. If it works on the new computer, try the
original one again.
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