Troubleshooting - Samsung BD-P1400 User Manual

troubleshooting

Before requesting service, please check the following.
PROBLEM
No operations can be performed with
the remote control.
Disc does not play.
5.1 channel sound is not being
reproduced.
Disc Menu doesn't appear.
The icon appears on screen.
Play mode differs from the Setup Menu
selection.
The screen ratio cannot be changed.
No audio.
The screen is blocked
60_ troubleshooting
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the BD/DVD.
• 5.1 channel sound is reproduced only when the following conditions are
met. :
1. The Blu-ray Disc Player is connected with the proper Amplifi er
2. The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the "5.1 ch" mark on the
outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• Check if the disc has a Menu.
• The features or action cannot be completed at this time because:
1. The BD/DVD's software restricts it.
2. The BD/DVD's software doesn't support the feature (e.g., angles)
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of
range.
• Some of the functions selected in the Setup Menu may not work properly
if the disc is not encoded with the corresponding function.
• The Screen Ratio is fi xed on your BD/DVDs.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
• Press the $ button (in front panel) for more than 5 seconds with no disc
inside. All settings will revert to the factory settings.
SOLUTION