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Diagnostic and Troubleshooting
Troubleshooting
My smart card is not detected.
A. The driver may not be installed or you may not be using the correct driver.
Reinstall the driver (see
Reinstall the
Driver).
B. The reader could be contaminated. Extract and reinsert the smart card
several times to dislodge any contaminants such as dust or foreign objects.
C. The smart card chip is damaged. Obtain a new smart card.
My smart card is detected, but does not work.
A. The smart card is not inserted correctly. The smart card must be inserted
chip-end first. See diagram (section
Inserting a smart
card)
B. The smart card contacts may be dirty and need to be cleaned. To clean the
smart card contacts use a dry tissue.
C. The smart card chip is damaged. Obtain a new smart card.
I can see the Dell Smart Card Keyboard in Windows device manager,
but I cannot communicate with the smart card.
If this occurs, it is possible that the Microsoft Smart Card Resource Manager did
not start. Type net start scardsvr.exe in the run dialog box. Once the Smart
Card Resource Manager has been successfully started, the smart cards should
be accessible. On the next boot, the resource manager should auto start.
The Dell Smart Card Keyboard LED goes solid green for a few seconds
when I insert a smart card and then goes off again.
This is normal Operating System behavior. Please refer to Usage
section of the User's Guide regarding LED indicators.
The Dell Smart Card Keyboard is not functioning under
Windows NT4.0.
Windows NT4.0 does not support USB interfaces (see
System
Requirements).
Diagnostics | Troubleshooting
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