Table of Contents
Advertisement
Lanner Electronics Inc.
Appendix E: Terms and Conditions
Warranty Policy
1 All products are under warranty against defects in materials and workmanship for a period
of one year from the date of purchase.
2 The buyer will bear the return freight charges for goods returned for repair within the
warranty period; whereas the manufacturer will bear the after service freight charges for
goods returned to the user.
3 The buyer will pay for repair (for replaced components plus service time) and transportation
charges (both ways) for items after the expiration of the warranty period.
4 If the RMA Service Request Form does not meet the stated requirement as listed on "RMA
Service," RMA goods will be returned at customer's expense.
5 The following conditions are excluded from this warranty:
Improper or inadequate maintenance by the
Unauthorized modification, misuse, or reversed
outside of the environmental specifications for the product.
Requesting a RMA#
1 To obtain a RMA number, simply fill out and fax the "RMA Request Form" to your supplier.
2 The customer is required to fill out the problem code as listed. If your problem is not
among the codes listed, please write the symptom description in the remarks box.
3 Ship the defective unit(s) on freight prepaid terms. Use the original packing materials when
possible.
4 Mark the RMA# clearly on the box. 4.
Note:
Customer is responsible for shipping damage(s) resulting from inadequate/loose
packing of the defective unit(s). All RMA# are valid for 30 days only; RMA goods received after
the effective RMA# period will be rejected.
Tel: 886-2-86926060 Fax: 86926101-3
•
customer
•
engineering of the product Operation
97
7F, 173, Section 2 Datong Road
Sijhih City, Taipei 221, Taiwan
URL: www.lannerinc.com
Advertisement
Table of Contents
