Before calling for assistance, check the information in this section to see
if you can remedy any problems yourself. If you do need assistance,
please call the
No images on the
Is the power cord
I cannot turn on
Can you see
Cable" on the
If the power is on,
reboot the computer
to see the initial
screen), which can
Can you see "Not
Mode 1440 x 900
60 Hz" on the
There is no image
on the screen.
Is the power
phone number on the Information section or contact your
Check the power cord connection and supply.
(Connected using the D-sub cable)
Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the
monitor is connected properly, check to see if the monitor
status is set to analog.
check the input signal source.
If the initial screen (the login screen) appears, boot the
computer in the applicable mode (the safe mode for
Windows ME/XP/2000) and then change the frequency of
the video card.
(Refer to the
If the initial screen (the login screen) does not appear,
contact the Service Center or your
You can see this message when the signal from the
video card exceeds the maximum resolution and
frequency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the
monitor can handle properly.
If the display exceeds SXGA or 75 Hz, a "Not Optimum
Mode", "Recommended Mode 1440 x 900 60 Hz"
message is displayed. If the display exceeds 85 Hz, the
display will work properly but the "Not Optimum Mode",
"Recommended Mode 1440 x 900 60 Hz" message
appears for one minute and then disappears.
Please change to the recommended mode during this
(The message is displayed again if the system is
The monitor is in PowerSaver mode.
Press a key on the keyboard to activate the monitor and
button to have the monitor double-