ShoreTel AP 100 Quick Reference Instructions

ShoreTel Telephone Quick Reference

LCD PANEL

Your ShoreTel AP 100/110 LCD panel displays informa-
tion about calls, the operating status of the phone, and
labels for the multipurpose soft keys.
Date and Time Panel
July 1 3:00pm
ShoreTel
- Pickup Flash -
- VMail Mode -
- Greetng
To view date and time, press when the handset is in
Goodbye
the cradle.
New Voice Mail Indicators
Your phone's message waiting light flashes when your
voice mailbox contains unplayed messages.
Checking Voice Mail
To check voice mail from your extension
1 Press the VMail soft key.
2 At the prompt, use the dial pad to enter your
password. (If you have not been assigned a
password, use the default password, 1234.)
3 Press #.
NOTE If you are logging in for the first time, the sys-
tem prompts you for a new password and asks you to
record your name.
To check voice mail from another extension
1 Press # twice.
2
Enter your extension.
3 Enter your password.
4 Press #.
ShoreTel AP 100/110
Goodbye
Status
Hold Redial
Light
Headset
Jack
Note: The
ShoreTel
AP 110 is
headset
compatible.
Dial
Pad
Speaker Volume
Directory Speaker
To check voice mail from an external phone
1
Dial your voice mail access number.
2 Press #.
3
Enter your extension.
4 Enter your password.
5
Press #.
Listening To Messages
To listen to messages
At the Main Menu prompt, press 1.
The voice mail system plays urgent messages first,
then newly arrived messages.
The system gives the delivery date and time of each
message. (You can disable this feature from the Mailbox
Options Menu.)
Managing Messages
After listening to a message, you can replay it, send a
reply to the person who left the message, forward it to
someone else, replay the date and time information,
save it, or delete it.
To replay all of your saved messages
*
Press 3 at the Main Menu prompt.
To listen to your deleted messages
As a safeguard against accidental erasures, the system
retains deleted messages for a few hours.
1 Press 7 at the Main Menu prompt.
2 Press 7.
Voice mail plays all the deleted messages still available
to the system. During playback, you can manage delet-
ed messages as if they were newly arrived messages.
To restore a deleted message
Press 2 .
AP 110
Options
Function Keys
(Language, date and time, ring
tone, clear messages waiting, area
code, contrast level)
LCD Display
Directory
Soft Keys
Callers List
Navigation
Keys
Services
Copy
Mute Copy
AP 100/110
To send a recorded message from voice mail
After recording a message, voice mail asks you to sup-
ply an address.
Address the message to individual recipients
by entering their extension numbers.
Enter a distribution list number.
To identify a recipient by name, specify a personal
distribution list, or broadcast to all extensions,
press 0 and follow the prompts.
To mark a message as urgent
After addressing the message and confirming the
addressee(s), press 1.
To forward the message you're reviewing
Press and follow recorded prompts
1 4 the
To reply to the message you're reviewing
1 5
Press and follow the recorded prompts.
2 Press 1 to reply with a voice mail, or press
with a call back.

Troubleshooting

If the number of messages in your mailbox exceeds the
limit, the system notifies callers that your mailbox is full
and unable to accept new messages. (Recently deleted
messages remain in the mailbox and are included in the
total count.)
If your mailbox is full, purge any deleted messages.
To purge deleted messages
1 At the Main Menu prompt, press 7.
2 8
Press to remove deleted messages.
3 Press 1 to confirm deletion.

Changing Mailbox Options

Personalize your voice mail by changing your name,
password, or personal greeting.
To change personal settings from the Main Menu,
press 7 and follow the recorded prompts.
Changing Extension Assignment
If you have the proper permission, you can assign your
extension to any phone on the system.
1
Log in to voice mail from the target phone–
an extension other than your own.
2 At the Main Menu prompt, press 7.
Callers
List 3 3
Press to re-assign the extension.
4 Press 1 to assign the extension.
5 Press 2 to un-assign the extension.
(The phone reverts to the extension
originally assigned to it.)
Setting Call Handling And Forwarding
NOTE Use Call Manager to configure the modes with
different call forwarding destinations and personal
greetings.
You can set one of five distinct call handling modes for
Services
your extension. When you record a personal greeting, it
is linked to the active call handling mode.
To enable or disable FindMe Forwarding so that callers
can forward their calls to your destination:
1 7
Press at the Main Menu prompt.
2 Press 9 for additional mailbox options.
3 Press 5, then follow the prompts.
NOTE You must have permission to use FindMe Forwarding.

PHONE OPERATIONS

Muting A Call
Press to mute the active call. A "Microphone
Mute
muted" message appears in the display status area.
Press again to turn off muting.
Mute
Using The Directory
Press to display the Directory, which stores up to
200 names and numbers in alphabetical order.
2 to reply
Follow the prompts to dial new names and numbers,
change or delete existing entries, or dial from the
Directory. To copy entries from the Callers List, Redial
List, or Display to the Directory, see the manufacturer's
documentation for the ShoreTel AP 100/110.
Dialing From The Directory
Press to open the Directory. Browse the list by
pressing or , or by entering the first letter of the
person's name. (Press the Quit soft key to close.)
When the number you want is selected, lift the handset
to autodial the number, or press the Dial soft key to
connect using the speakerphone feature.
Using The Callers List
The Callers List stores the last 100 callers in the order of
receipt. The display indicates when there are new call-
ers. Press to open the Callers List. Use
scroll through the list.
Follow the prompts to dial numbers or manage the
Callers List. For more information, see the manufactur-
er's documentation.
Placing Calls
To place an internal call, pick up the handset and dial
the extension.
To place an external call, dial the trunk access code and
area code (if necessary) before the phone number. To
end a call, hang up the handset.
NOTE Hang up for at least two seconds between
calls to avoid accidentally transferring or placing
calls on hold.

Answering Calls

A single ring tone identifies an incoming call from an
external number. A double ring tone indicates a call
from an internal extension. If the information is avail-
able, the caller's name and extension or phone number
appear on the display.
To answer the call
Pick up the handset.
or to