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Summary of Contents for ShoreTel IP8430M
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Page 1: Handset Operations Manual
Handset Operations Manual IP8430M Version 1.4 Page | 1... -
Page 2: Table Of Contents
Contents Handset Operations Manual ........................1 Contents ..............................2 About This Document ......................... 5 1.1 Audience ............................5 1.2 Abbreviations ........................... 5 1.3 References/Related Documentations ....................5 1.4 Document History ..........................5 Making Handset Ready ........................6 2.1 Package - Contents/Damage Inspection ..................6 2.1.1 Before the Package Is Opened .................... - Page 3 Basic Operation ..........................16 5.1 How to Switch the Handset On/Off ....................16 5.2 Lock/Unlock the Keypad ........................ 16 5.3 Entering a Number in Idle ......................16 Menu Operation ..........................17 6.1 Contacts ............................17 6.1.1 Add Contact ..........................18 6.1.2 Call/Edit a Contact ........................
- Page 4 7.1.1 Answering an Incoming Call ....................41 7.1.2 Reject an Incoming Call ......................41 7.1.3 Silencing an Incoming Call ...................... 42 7.1.4 Ending a Call ..........................42 7.2 Initiating a Call ..........................42 7.2.1 Initiating a Call from Idle ......................42 7.2.2 Initiating a Call from Contacts ....................
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Page 5: About This Document
1 About This Document This document describes the features and functionalities available in the IP8430M Handset. We describe how to operate the handset without going into details about its mechanical features. 1.1 Audience This guide is intended for everyday users as well as system administrators. -
Page 6: Making Handset Ready
2 Making Handset Ready In this chapter we briefly describe how to prepare the handset for use, install, and how to insert and charge new batteries. 2.1 Package - Contents/Damage Inspection 2.1.1 Before the Package Is Opened Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator. -
Page 7: Damage Inspection
2.1.3 Damage Inspection The following are the recommended procedure for you to use for damage inspection: 1. Examine all relevant components for damage. 2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping carton until it has been examined by the operator. -
Page 8: How To Open
2.2.4 How to Open Back Cover 1. Press down the back cover lock and lift the back cover away from the handset. 2. Remove the back cover from the handset. 2.2.5 How to Replace Battery Remove the back cover from the handset as showed in section 2.2.4 How to Open Back Cover above. Then remove the old battery and replace it with a new one. -
Page 9: Phone Overview
3 Phone Overview This section contains an overview of the handset from a front and a rear view. 3.1 Handset – Front View 1. Earpiece Speaker 2. Screen 3. Navigation Keys (Up/Down/Right/left) 4. Selection Key (Centre of Navigation Keys) This functions as the activity menu key. Press this in idle to enter all the menus available on the handset. -
Page 10: Rear View - Handset
11. External Speaker Is used for ringing, alarms, and when speaker mode is enabled in call. NOTE: Alarms are not supported in the ShoreTel Multi-Cell DECT System. 12. Battery Version 1.4 Page | 10... -
Page 11: Display
4 Display This section contains a description of the different icons seen in the idle and in the menu. 4.1 Icons and Text in the Display All functions and settings available to the handset user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. -
Page 12: Menu Icons
“Sound off”/”Silent” icon is displayed in the status bar when silent mode is enabled on the handset. “Keylock” icon indicates that the keypad is locked, and the user needs to long-press the *-key to be able to use the handset again. “Do not disturb”... -
Page 13: Keys And Buttons
The “Audio settings” menu contains personal handset settings for the audio profile such as ring volume, ring melody, etc. 4.3 Keys and Buttons 4.3.1 Navigation Keys/Selection Key Use this key when navigating in menus, and to move the cursor when writing some text or a number. The navigation keys are used for stepping left/right and up/down when navigating in the menus. -
Page 14: The Keypad
4.4 The Keypad The keypad is used when entering a name or number, and the sketch below shows the available characters on the handset. NOTE: Depending on the selected menu language, other characters can be available. Therefore the character order can differ from the table above. 4.4.1 Idle Mode, and Number Input Mode When in idle a short press on a key enters the digits “0”... - Page 15 Version 1.4 Page | 15...
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Page 16: Basic Operation
5 Basic Operation The following explain three basic operations of the handset: how to switch the handset on/off, how to lock/unlock the keypad, and the available options when entering a number in idle. 5.1 How to Switch the Handset On/Off Switching on the handset To switch the handset on long-press the on-hook key to switch the handset on. -
Page 17: Menu Operation
6 Menu Operation In the following a description of the different menus and submenus on the handset will be given. Before the functions of every menu are explained a menu tree will be showed at top to give an overview of how to enter the different menus. From idle it is possible to enter some of the menus directly via the two softkeys as displayed on the image below. -
Page 18: Add Contact
6.1.1 Add Contact To add a new contact press the right softkey “More”, select “Add contact” and the information displayed in the menu tree below can be filled out for the contact. Hereby, it is possible to edit the name, add a work phone number, and add a specific ringtone to be used for this contact. -
Page 19: Speed Dial/One Touch Dial
Edit contact This has the same function as pressing “Edit” directly from the “Contacts” menu, and makes it possible to edit the name, work, mobile, home, other, or ringtone for the contact. Delete contact By selecting this feature, the following text message is displayed: “Delete current contact from local contact list?”... -
Page 20: Central Directory
How to call a speed dial number Prerequisite: The handset is in idle and the key lock is not active. Steps: 1. Make a long key press (> 2 seconds) on a speed dial key that is assigned to a contact. The first number defined is dialed. -
Page 21: Ldap Mode And Local Mode
6.2.1 LDAP Mode and Local Mode The “Central directory” can be set to LDAP Mode or Local Mode via the web interface of the base station (see [2] for additional information on this). When set to LDAP mode, opening the central directory will show a search screen as displayed in the following. -
Page 22: Calling A Contact In The Central Directory
To scroll through the search results use the navigation keys up and down. If a green arrow is seen to the right of a contact (as seen above), this contact has more than one number assigned. To scroll through these different numbers use the left/right navigation keys. 6.2.2 Calling a Contact in the Central Directory To call a contact from the central directory, press the green “Off-hook”... -
Page 23: Call
When there is a missed call on the handset, a red icon is displayed in the status bar until the entry has been viewed in the “All calls” list. As shown in the images below, the information displayed about the missed call in the call list is in bold text until the entry has been scrolled over once. When the entry has been displayed once, the text displaying call information is no longer bold and the red missed call icon disappears from the status bar, indicating that the user has seen missed call. -
Page 24: View
6.3.2 View The left softkey enters a “View” function for each entry. With this feature the following details of the call can be seen: number, status (answered, dialled, missed), duration, and time stamp as displayed in the image below. 6.3.3 More Calls Options When a specific call is highlighted, pressing “More”... - Page 25 To delete all items in the specific list, press the left softkey “Yes”. To return to the call list, press the right softkey “No”. Version 1.4 Page | 25...
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Page 26: Connectivity
6.4 Connectivity The “Connectivity” menu is entered in the menu by pressing the selection key in idle and choosing this menu. In this menu it is possible to register or deregister the handset to a certain base system. 6.4.1 Register When a handset is to be registered on a base system, the user will be prompted for an access code (base registration PIN) before the registration procedure is started. -
Page 27: Select Pbx
When the registration that should be deregistered is selected, a warning message “Delete registration?” will be displayed as seen above. The user must accept the deletion by pressing the left softkey “Yes”. The right softkey “No” cancels the operation. 6.4.3 Select PBX In the “Select PBX”... -
Page 28: Time & Date
Idle Clock Each of these settings will be described in the following. 6.5.1 Time & Date To set the time and date in the handset select the “Time & date” menu. Below it is shown how the time and date format can be changed. To change the time use the keypad, or the navigation keys to set the time to be what you want, and press save;... -
Page 29: Led Signal
Türkce Polski Norsk Russian-1 Russian-2 Hrvatski Srpski Slovenian The currently applied language is displayed when highlighting or selecting the menu “Language”. When entering this menu a specific language can be selected by pressing the left softkey “Select”. Scroll through the list by using the up/down navigation keys. 6.5.3 LED Signal The LED at the upper left of the handset blinks green and can be assigned to distinctive situations by the user. -
Page 30: Power Save
6.5.4 Power Save The power save option makes the handset less battery consuming by turning off the display after a certain amount of time. In the images above it is illustrated how the power save can be set between 5 seconds and 60 seconds. An interval is chosen by pressing the left softkey “Select”... -
Page 31: Handset Name
If the handset is used in a multiline environment, it is possible to select preferred lines for the handset to make outgoing calls from in the “Line” menu. NOTE: Multiline environments are not supported in the ShoreTel Multi-Cell DECT System. 6.5.7 Reset Settings The handset settings can be reset to default settings by selecting this menu “Reset settings”. -
Page 32: Status
6.5.8 Status The menu “Status” delivers some useful information to the end user about the base station that the handset is currently using and the handset status. The displayed information is as follows. Base station: Software version (the current software version of the base station) Hardware version (the hardware version of the base station) IP address (the IP address of the base station) MAC address (the MAC address of the base station) -
Page 33: Silent Charging
Any key In this mode pressing any key on the keypad (except the red “On-hook” key and the two softkeys that still have their normal functions) will answer an incoming call. The call is not answered by removing the handset from the charger. Automatic If the feature “Automatic”... -
Page 34: Hide Number
6.5.12 Hide Number The “Hide Number” function enables that the user can make a call where the counterpart cannot see the caller ID of the caller. When the “Hide Number” function is set to “Off” with the left softkey, the caller ID of the handset is displayed to the counterpart of the call. -
Page 35: Idle Screen Saver
In this case the handset will not receive any incoming calls – all calls will automatically be forwarded to the number setup in “Forward To”. Forward No Answer By enabling “Forward No Answer”, an incoming call to the handset is forwarded if the call is not answered within a given time interval, for example 30 seconds. -
Page 36: Idle Clock
6.5.14 Idle Clock The “Idle Clock” function controls if the clock is showed in the idle display or not. By selecting “Off” the idle clock will not be displayed in idle, and by selecting “On” the clock is displayed in idle. Version 1.4 Page | 36... -
Page 37: Audio Settings
6.6 Audio Settings The “Audio Settings” menu is entered through the menu by pressing the selection key in idle. It contains different settings for the sounds and ringing on the handset. 6.6.1 Silent Mode The “Silent” profile can either be enabled with the right softkey “On” or disabled with the left softkey “Off”. -
Page 38: Key Sound
Ringer mute The ringer is switched off when the lowest level is selected in “Ring volume”, and a mute image is showed in the display as seen below. When the ring volume is set to mute, the “Sound off” icon is displayed in the status bar and no sound is heard when receiving an incoming call. -
Page 39: Confirmation Sound
Click With this function enabled a click sound is heard when a key is pressed. Tone When this options is enabled a tone will be heard when a key is pressed. NOTE: No key sound will be generated when pressing the keys during “key lock state” even though one of the options “Click”... -
Page 40: Charger Warning
6.6.6 Charger Warning “Charger Warning” is a feature that enables the handset to make a sound when put in the charger to indicate that the handset is charging. When the feature “Charger warning” is enabled (On), an audible indication will be given when the handset is correctly connected to the charger. -
Page 41: Calls Operations
7 Calls Operations In this section the different types of calls and call handling will be described. 7.1 Incoming call As the handset receives an incoming call an alerting screen will be displayed as displayed below. This will be accompanied by a ring signal according to the respective settings on the handset. The calling party’s handset number will be shown in the display, and an additional name is displayed if the calling party’s handset number is stored in the local phonebook. -
Page 42: Silencing An Incoming Call
7.1.3 Silencing an Incoming Call When the handset is alerting it is possible to press the left softkey “Silent”. The handset will continue to alert, but without any audible ringing. 7.1.4 Ending a Call To end an ongoing call press the red “On-hook” key , and the call will be terminated. -
Page 43: Initiating A Call From Contacts
NOTE: Multiline environments are not supported in the ShoreTel Multi-Cell DECT System. 7.2.2 Initiating a Call from Contacts To initiate a call from the contact list, there has to be contacts added to the local phonebook. When this prerequisite is met a local contact can be called by highlighting the contact in the contact list and then pressing the green “Off-hook”... -
Page 44: Attended And Unattended Transfer Of A Call
NOTE 1: If one call is active and another call is on hold, then the active call will be terminated when pressing the red “On-hook” button, and the handsets automatically returns to the call on hold, i.e. the call on hold is now active, and the user has to press the red “On-hook” button again to terminate this call. -
Page 45: Unattended Transfer
6. To make the transfer after the third party has answered the call, press the right softkey “Transfer”. The call is transferred so that the second and third party are now in call and a “Call ended” screen is displayed on the handset that initiated the transfer as seen above. NOTE: It is also possible to make an attended transfer by pressing either the left softkey “Hold”... -
Page 46: Call Waiting
1. Initiate a call with a counterpart so that the handset displays “Connected” as shown above. 2. Put this call on hold by pressing the left softkey “Hold”. 3. Enter the number of a second party, and press the green “Off-hook” button. 4. -
Page 47: Conference Call
This indicates that the local handset now has two ongoing calls with one of them on hold, and it is possible to swap between them, make a conference, or transfer one of the parties. 7.7 Conference Call In a conference call there are always at least three parties in the same conversation. This feature enables the user to have an ongoing call with more than one person at the same time. -
Page 48: Terminating A Conference Call
5. When the called party answers the call, the second party is still on hold and the conversation is only between the third party and the first party, i.e. initiator of the conference. 6. To start conversation between the three parties – i.e. a conference – press the left softkey “Conf.”... - Page 49 whole conference call is not terminated if the initiator of the conference presses the red “On-hook” key to terminate. Version 1.4 Page | 49...
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Page 50: Accessories
8 Accessories It is possible to get different accessories to the IP8430M handset: Battery Battery Cover Version 1.4 Page | 50... -
Page 51: Troubleshooting
9 Troubleshooting This troubleshooting section contains information on how to solve some operational problems that you may experience on the handset. 9.1 Operational problems State: The handset does not ring Problem cause: The sound off icon is seen in the status bar; hence the handset is silent mode. Action: Increase the volume in Audio Settings, or long-press the #-key in idle.
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