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Error
Displayed
Code
Error Text
W003
Wi-Fi Connection
Failed
W004
ISP error. DNS
server cannot be
reached. W004
W005.1
ISP Error. Retry.
Meaning
How to fix it
The phone
1. Another device on the WLAN
detected an IP
network (laptop, desktop or
Address conflict.
phone) has the same IP address as
the phone displaying the error,
make sure that no other device is
set for static IP addresses. User
might want to re-try connecting to
the network.
2. If the phone is being configured
with a static IP address, then this
address is currently being used by
another device on the network, try
to get another IP address assigned
to the phone.
The phone
1. Retry connecting to the
cannot contact a
network.
DNS server
2. Reboot the T-Mobile wireless
router, if applicable.
The phone is
1. Retry connecting to the
unable to
network.
establish
2. Reboot the T-Mobile wireless
network
router, if applicable.
connectivity.
Section 12: WI-FI
Troubleshooting
185
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