Do not force paper too far down in the input tray.
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Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out
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of paper message appears before adding paper.
Solve paper-feed problems
What kind of problem are you having?
Paper is not picked up from the input tray
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Make sure paper is loaded in the input tray. For more information, see
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Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
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width guide does not bend the paper in the input tray.
Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction
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of the curl.
Clean the paper rollers. For more information, see
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Pages are skewing
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Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide fits
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snugly against the left side of the paper.
Load paper into the printer only when it is not printing.
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Multiple pages are being picked up
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Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
–
width guide does not bend the paper in the input tray.
Make sure the input tray is not overloaded with paper.
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Make sure the pieces of the loaded paper are not sticking together.
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Use HP paper for optimum performance and efficiency.
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Clean the paper rollers. For more information, see
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Clean the paper rollers
To clean the paper rollers manually
1.
Gather the following materials:
A long, lint-free cotton swab
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Distilled, filtered, or bottled water (tap water might damage the printer)
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2.
Press the Power button (
3.
Disconnect the power cord from the rear of the printer.
4.
Disconnect the USB cable, if it is not already disconnected.
5.
Raise the input tray.
ENWW
) to turn off the printer.
Load media on page
Clean the paper rollers on page
Clean the paper rollers on page
Jams and paper-feed issues
11.
49.
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