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3.5 CENTRAL REPAIR PROCEDURE OF THE MAINBOARD
If the defective item is in the circuitry of the ~tP section,
CIAP section or digital video section, then the complete
main board must be replaced and sent back to a local
central repairshop.
Relevant sections are displayed when using the
diagnostic programme (chapter 5) and are marked by
silkscreening in the layout of the board.
Dealers must contact the national Service Centers for
this procedure. See further on in this chapter 3.6 for
instructions and addresses.
If the defective item is in the circuitry of the SERVO section,
analog audio or analog video section then the main panel
can be repaired by the authorized dealer down to
component level.
For partslist see chapter 8 .
Remark:
The defect on the board can be isolated and found by
means of built-in diagnostics :
(See chapter 5 SERVICE SOFTWARE)
1 . Low Level test (in short Lltest)
2. Service Shell
3.6
REPAIR PROCEDURE OF THE MAINBOARD IN YOUR COUNTRY
3.6.1
Repair procedure for NORTH AMERICA
Customers
- Return defective Main boards to the following address :
PHILIPS SERVICE COMPANY
907 SNAPP FERRY ROAD
GREENEVILLE, TN 37743
- Re-use original packaging to return the part to Philips.
- Use standard NARDA form to receive Warranty credit,
Dud credit or Defective shelf stock credit. Form must be
filled out completely.
Describe the defect condition in detail.
- ALL RETURN ITEMS ARE SUBJECT TO INSPECTION
FOR MISUSE OR ABUSE. PHILIPS RESERVES THE
RIGHT TO REFUSE CREDIT ON SUCH ITEMS
- Damaged or cracked boards will be refused for credit.
3.6.2
Procedura di Riparazione ITALIA
Nel caso in cui ii prodotto non funzioni correttamente o sia
difettoso si prega di contattare ii Centro Assistenza Tecnica
Autorizzato di zona (consultare l'elenco telefonico provincia
alla voce Philips Service).
Si raccomanda di leggere attentamente le istruzioni d'uso
prima di interpellare ii Centro Assistenza Autorizzato. Per
ulteriori informazioni si consiglia di interpellare :
SERVIZIO CONSUMATORI PHILIPS
PIAZZA IV NOVEMBRE 3
20124 MILANO
FAX: 02 - 67 52 26 60
TEL.: 167 - 82 00 26 (Linea verde)
3.6.3
Reparatur Prozedur OSTERREICH
Bitte richten Sie alle weiteren Fragen an den PHILIPS
SERVICE ZENTRALE:
Osterreichische Philips lndustrie GmbH
Service Zentrale
Gutheil - Schodergasse 12
A-1100WIEN
TEL.: (0222) 60 101-0
FAX: (0222) 60 101-5596
3.6.4 Reparatur Prozedur SCHWEIZ
Procedura di Riparazione SVIZZERA
Procedure de reparation SUISSE
Bitte richten Sie alle weiteren Fragen an 1hr "Philips info
Center":
Per qualunque domanda in questions rivogetevi p.f. al
vostro "Centro Philips d'lnformazione":
Pour toustes autres questions, veuillez vous adresser
a
"Philips Info Center":
PHILIPS INFO CENTER
c/o SER LOG SERVICE+ LOGISTIK AG
FEGISTRASSE 5
CH-8957 SPREITENBACH
TEL.NA. 056/70 72 70
FAX.NA. 056/70 75 75
3.6.5
Proceso de Reparaci6n ESPANA
Para el proceso centralizado de reparaci6nes de CD-i
puede ud. Tamar contacto con el Sr. J.J. Morillas o Sr.
Lluch. Direcci6n :
EUROSERVICE (SERVICE SPAIN)
BRUCH 147 -149
08037 BARCELONA
TEL.NA. 34 3 2070100
FAX.NA. 34 3 4574894
3.6.6 Reparaturabwicklung DEUTSCHLAND
Das fehlerhafte Mainboard muss in ESD-sicherer
Verpackung mit detaillierter Fehlerbeschreibung an die
hierunter genannte Adresse gesandt werden.
Die Rucksendung des defekten Mainboards erfolgt an
folgende Adresse:
PHILIPS CE GmbH
CONSUMER ELECTRONICS
SERVICE ORDERDESK
z.Hd. Frau Billert
ALEXANDERSTR. 1
20099 HAMBURG
3.6.7 Procedure de reparation FRANCE
- Commander le circuit principal
- re-utiliser l'emballage initial pour retourner la piece
a
SERVICE SA
Retourner les principales pieces defectueuses
a
l'adresse suivante:
SERVICE SA
Service Retours
I
Pieces Detachees
Rue des Vieilles Vignes - BP 02
77311 - CROISSY BEAUBOURG
Joindre le ticket de prelevement de la piece livree
- Si la reparation est sous garanti, joignez une demande de
remboursement
Remarque: Si le circuit defectueux n'est pas retourne
dans les 8 jours qui suivent la livraison de la
piece de remplacement, une facture
complementaire sera etablie.
3.6.8 Other countries
For the not above mentioned countries please contact your
local PHILIPS organization via the usual channels to obtain
instructions "how and where" to send the mainboards.
PCS 79 526
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