Troubleshooting - Samsung SM-V201 User Manual

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions.
The indicator light is continuously red
When error occurred, the indicator light turns red.
After turning off the engine, unplug the Connect Auto from the vehicle, and then restart the
Connect Auto.
While using the mobile hotspot, your mobile device displays network
or service error messages
• W hen you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• Y ou cannot access some options without a subscription. For more information, contact
your service provider.
Your Connect Auto is hot to the touch
When you use the Connect Auto for an extended period of time, it may feel hot to the touch.
This is normal and should not affect your Connect Auto' lifespan or performance.
If the Connect Auto overheats or feels hot for a prolonged period, do not use them for a
while. If the Connect Auto continues to overheat, contact a Samsung Service Centre.
A small gap appears around the outside of the Connect Auto
• T his gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• O ver time, friction between parts may cause this gap to expand slightly.
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