Troubleshooting - GoPro HERO User Manual

BATTERY INFORMATION
exposure to other metal by using packing, masking or electrical tape to
reduce the risk of them causing a fire while being transported.
Lithium-ion batteries, however, do contain recyclable materials and are
accepted for recycling by the US Rechargeable Battery Recycling
Corporation's (RBRC) Battery Recycling Program. We encourage you to visit
Call2Recycle at call2recycle.org or call 1-800-BATTERY in North America, or
search for local programmes to find a convenient recycling location.
Never dispose of a battery in a fire because it may explode.
WARNING: Only use manufacturer-recommended
replacement batteries for your camera.
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TROUBLESHOOTING

MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. To charge your camera, use the USB-C
cable included and a computer. You can also use a GoPro Supercharger or
USB-compatible Wall Charger or In-Car Charger (all sold separately), or any
charging device marked with output 5 V 1 A. (Supercharger's output is
5 V 2 A.)
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 55).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage
skips, one of these situations is likely to be the cause:
• Using an incompatible video player. Not all video players support the
H.264 codec. For best results, download the latest version of Quik for
desktop for free at gopro.com/apps.
• The computer does not meet the minimum requirements for HD
playback. The higher the resolution and frame rate of your video, the
harder the computer has to work to play it back. Make sure that your
computer meets the minimum requirements for the playback software.
If your computer does not meet the minimum requirements, record
at 1080p60 with Protune off, and make sure that all other programs
on your computer are closed. If that resolution does not improve the
playback, try 720p30.
I FORGOT MY CAMERA'S USERNAME OR PASSWORD
Swipe down, then tap Connect > Name & Password.
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