Troubleshooting - GoPro Hero+ User Manual

/ Troubleshooting

MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. To charge your camera, use the
included USB cable and a computer. You can also use the GoPro Wall
or Auto Charger.
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
Press and hold the Power/Mode button for eight seconds to reset your
camera. This reset saves all of your content and settings, and powers
off your camera.
MY PLAYBACK IS CHOPPY
Choppy video is typically not a problem with the file. If your footage
skips, one of these situations is likely the cause:
• Using an incompatible video player. Not all video players support
the H.264 codec. For best results, use GoPro Studio software,
available for free at gopro.com/getstarted.
• The computer does not meet the minimum requirements for
HD playback. The higher the resolution and frame rate of your
video, the harder the computer has to work to play it back. If you
are using GoPro Studio software to play back your files, be sure
that your computer meets the minimum system requirements,
available on gopro.com/getstarted.
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• Playing a high bitrate HD video file over a low bandwidth USB
connection. Transfer the file to the computer to play back.
If your computer does not meet the minimum requirements,
make sure that all other programs on your computer are closed.
I FORGOT MY CAMERA'S USERNAME OR PASSWORD
See Resetting Your Camera's Wireless Name and Password
36).
I POWERED OFF MY GOPRO, BUT THE BLUE LIGHT IS
STILL BLINKING
The blue light indicates that wireless is on. To turn off wireless,
press and hold the Settings/Tag button until the wireless status
lights blink rapidly and then turn off.
WHAT IS MY CAMERA'S SERIAL NUMBER?
The camera's serial number is listed in several places:
• On the bottom of the camera
• On your camera's microSD card (in the version.txt file in the
MISC folder)
• On your camera's original packaging
For more answers to commonly asked questions, see
gopro.com/support.
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