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Troubleshooting/FAQ
Problem
Pictures are blurred.
Pictures are mottled.
The viewfinder display is not
clear.
Sounds made by the camera
are recorded with movies.
Problem
Pictures are grainy.
Playback zoom
unavailable.
No sound in movie
playback.
Selected pictures are
not deleted.
File numbering is
unexpectedly reset.
Solution
The lens is dirty:
The lens is blocked:
is displayed during shooting and the focus frame is
displayed in red:
A slow shutter speed is selected at high temperatures:
is normal and does not indicated a malfunction.
The camera has been used continuously at high
temperatures or a temperature warning is displayed:
the camera off and wait for it to cool down.
Diopter adjustment is not adjusted correctly:
diopter adjustment control up and down until the
viewfinder display is in sharp focus.
The focus mode selector is set to [C]. Select a different
focus mode.
Intelligent Face Detection is on:
Detection off.
Solution
The pictures were taken with a different make or model of camera.
The picture has been saved at
model of camera.
The camera is in silent mode:
Playback volume is too low:
The microphone was obstructed:
during recording.
The speaker is obstructed:
playback.
Some of the pictures selected for deletion are protected. Remove
protection using the device with which it was originally applied.
The battery-chamber cover was opened while the camera was on.
Turn the camera off before opening the battery-chamber cover.
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Clean the lens.
Keep objects away from the lens.
Check focus before shooting.
Turn Intelligent Face
, or is from another make or
Turn silent mode off.
Adjust playback volume.
Hold the camera correctly
Hold the camera correctly during
This
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