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Promise VSky H3970rDM Product Manual

Vsky h3970 series
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PTCS
VSky H3970
Storage Server Product Manual
Version 1.1
© 2015 PROMISE Technology, Inc. All Rights Reserved.

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Summary of Contents for Promise VSky H3970rDM

  • Page 1 PTCS VSky H3970 Storage Server Product Manual Version 1.1 © 2015 PROMISE Technology, Inc. All Rights Reserved.
  • Page 2 VSky H3970 Product Manual Promise Technology, Inc. About This Manual 3.5” Sata/SaS hDD o remoVe a Introduction HDD 22 o inStaLL a 3.5” Sata/SaS hDD B ackpLaneS H3970 S erieS o remoVe tHe BackpLane OS S uppOrt o inStaLL tHe BackpLane...

  • Page 3: Table Of Contents

    Product Manual Contents BIOS 46 Contacting Technical Support BiOS S imiteD arranty etup tiLity iSclaimer Of Other warrantieS eSpOnSibilitieS DvanceD eturning the rODuct epair ruSteD omputing Appendix A: Support 94 cpu c onFiguration 0 cpu c ocket onFiguration efOre yOu egin cpu p ower...
  • Page 4 Promise Technology, Inc. Copyright Notice All rights, including copyright, in the content of this manual are owned or controlled by Promise Technology, Inc. and protected by the international copyright act. No one may, transmit, adapt, assign, compile, rent, sale, change, copy, reproduce, distribute, publish, display, broadcast, or use in any way the content of this manual, in whole or in part, for any other purpose whatsoever without the prior written permission of Promise Technology Inc.
  • Page 5 Product Manual About...
  • Page 6 VSky H3970 Product Manual Promise Technology, Inc. bout AnuAl Conventions To make sure that you perform certain tasks properly, take note of the following symbols used throughout this manual. Warning Information to prevent injury to yourself when trying to complete a task.
  • Page 7 Product Manual About Rack Mount Instructions The following or similar rack-mount instructions are included with the installation instructions: • Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
  • Page 8 VSky H3970 Product Manual Promise Technology, Inc. Safety Precautions Observe the following safety precautions when you are connecting or disconnecting any device. Note • Regarding the standards of workstation regulations, do not place the server in the visual field of the user, because of the glossy front of the case. • The product is non-consumer product and for profession technical person used only.
  • Page 9 Product Manual About Electrical Safety Important • Before installing or removing signal cables, ensure that the power cords for the sys- tem unit and all attached devices are unplugged. • To prevent electric shock hazard, disconnect the power cable from the electrical out- let before relocating the system.
  • Page 10 VSky H3970 Product Manual Promise Technology, Inc. Battery Replacement Safety Caution This server is provided with an internal Lithium battery or battery pack. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. For more information about battery replacement or proper disposal, con- tact an authorized reseller or your authorized service provider.
  • Page 11 Product Manual About Laser Peripherals or Devices Safety Caution To avoid risk of radiation exposure and/or personal injury: • Do not open the enclosure of any laser peripheral or device. • Laser peripherals or devices are not user serviceable. • Return to manufacturer for servicing. Intended Application Uses Important This product was evaluated as Information Technology Equipment (ITE), which may be installed in offices, schools, computer rooms, and similar commercial type locations.
  • Page 12 VSky H3970 Product Manual Promise Technology, Inc. Site Selection Important The system is designed to operate in a typical office environment. Choose a site that is: • Clean, dry, and free of airborne particles (other than normal room dust). • Well-ventilated and away from sources of heat including direct sunlight and radiators.
  • Page 13 Product Manual About Tools Required A cross screwdriver or a flat screwdriver is needed to install or remove the components in the server. Power Cords The power cord set included in the server meets the requirements for use in the country where the server was purchased. If this server is to be used in another country, purchase a power cord that is approved for use in that country.
  • Page 14 DDR3 with ECC memory module slots for each motherboard enable you to add up to 256GB of total memory. H3970 S erieS Model VSky H3970rDM VSky H3970hDM VSky H3970hDR VSky H3970rSM 70 x 3.5” SATA/ 70 x 3.5” SATA/ 70 x 3.5”...
  • Page 15 VSky H3970 Product Manual Promise Technology, Inc. ysteM verview yStem VSky H3970 70-70 System Top View Motherboard Assemblies (Upper and Lower) System Fan Module HDDs for Motherboard 1&2...
  • Page 16 Product Manual Introduction yStem VSky H3970 35-35 System Top View Motherboard Assemblies (Upper and Lower) System Fan Module HDDs for Motherboard 1 HDDs for Motherboard 2...
  • Page 17 VSky H3970 Product Manual Promise Technology, Inc. ront The front view of this 4U server allows easy access to seven HDD backplanes. In addition, seven backplanes with HDD LEDs are located on the front. System Front View HDD Backplane 1...
  • Page 18 Product Manual Introduction The server back view includes upper and lower motherboard assemblies, the back panels with system buttons and LEDs, and four power supplies. System Back View...
  • Page 19 VSky H3970 Product Manual Promise Technology, Inc. Expansion Slot 1/2 Expansion Slot 3 SFP1 SFP2 Dual USB Port Management NIC Port Serial Port VGA Connector 2.5” HDD 1 2.5” HDD 2 Motherboard Power Button Motherboard Reset Btton Motherboard UID Button...
  • Page 20 Product Manual Introduction ysteM escription ront LED Information Type of LED Color Status Function HDDs are accessing data (RAID optimal) or Green Blinking RAID rebuilding. HDD Activity No HDD or HDD is installed but no data − access (RAID optimal). HDDs are failed or HDD backplane power HDD Fail fails.
  • Page 21 VSky H3970 Product Manual Promise Technology, Inc. The detailed LED information on the back view is shown below: LED Information Function Type of LED Color Status AC power is on but the system is in the standby mode. Motherboard 1/2 Power Green AC power is on and the system is turned on.
  • Page 22 Product Manual Introduction LED Information of SFP Type of LED Function Status Color LAN link / No accessOnGreenLink/Activity LAN link / AccessBlinkingGreen No connection Off- SFP1/2 10Gbps connection On Green 10GbE Speed 1Gbps connection On Amber 100Mbps connection Off- LED Information of Management NIC Port Type of LED Color Status...
  • Page 23 VSky H3970 Product Manual Promise Technology, Inc. ackpLane Note • When the link LED of management NIC port is green and the activity LED of management NIC port is off, it means link success, but no traffic for the management NIC port; • When both the link and activity LED of management NIC port are off, it means no connection for the management NIC port. Backplane LEDs HDD Status LED HDD Online LED The detailed LED information on the backplane is shown below: LED Information Type of Color Status...
  • Page 24 Product Manual Hardware Setup ArdwAre perAtions This chapter describes the hardware setup procedures that you have to perform when replacing system components. It also gives detailed information on the internal components and how to replace them. Note The components shown in this chapter are mainly for your reference. Please take the actual shipment as standard.
  • Page 25 VSky H3970 Product Manual Promise Technology, Inc. otherboArd verview The following illustrations display the most important motherboard components. Motherboard Components...
  • Page 26 Product Manual Hardware Setup 2x12pin Power Connector (J89) CPU0 DIMM with ECC Slots A0/A1 (J1, J2) CPU0 DIMM with ECC Slots B0/B1 (J3, J4) 2x4pin Power Connector (CPU0) (J88) PMBus Connector (J98) Fan Connector 1/2/3 (J106, J108, J110) Processor socket 0 (CPU0) CPU0 DIMM with ECC Slots D1/D0 (J8, J7) CPU0 DIMM with ECC Slots C1/C0 (J6, J5) CPU1 DIMM with ECC Slots A0/A1 (J9, J10)
  • Page 27 VSky H3970 Product Manual Promise Technology, Inc. hAssis over The server is a 4U form factor designed for easy assembly and disassembly, making the replacement of internal components very convenient. Reminder Before you remove or install the top front cover chassis cover, make sure...
  • Page 28 Product Manual Hardware Setup o remoVe tHe cHaSSiS coVer 1. Release the screw on the top front chassis cover. 2. Slide the front cover horizontally to the front and remove it along the direction of the arrow. Removing the Top Front Chassis Cover 3.
  • Page 29 VSky H3970 Product Manual Promise Technology, Inc. o inStaLL tHe cHaSSiS coVer 1. Locate the top rear chassis cover on the chassis as shown below and then slide it to the back until it is closed. Sliding the Top Rear Chassis Cover to the Back 2.
  • Page 30 Product Manual Hardware Setup 3. Locate the top front cover on the chassis as shown below and then slide it to the back until it is closed and connected with the rear chassis cover in place. Sliding the Top Front Chassis Cover to the Back 4.
  • Page 31 VSky H3970 Product Manual Promise Technology, Inc. ower upplies This server is designed with four 1200W power supplies. Reminder Before you remove or install the top front cover chassis cover, disconnect all necessary cables. o remoVe tHe power SuppLy 1. Pull up the handle.
  • Page 32 Product Manual Hardware Setup o inStaLL tHe power SuppLy Insert the replacement power supply firmly into the bay. The retaining clip should snap. Connect the AC power cord to the replacement power supply. Installing the Power Supply...
  • Page 33 VSky H3970 Product Manual Promise Technology, Inc. 3.5” sAtA/sAs hdd The server can support 70 x 3.5” hot-pluggable SATA/SAS HDDs. Reminder Before you remove or install the 3.5” SATA/SAS HDD, follow the steps below: 1. Remove the chassis cover. To remove the chassis cover, see “Chassis Cover” on page 14.
  • Page 34 Product Manual Hardware Setup 4. Loosen the four screws that secure the HDD. 5. Lift the HDD out of the HDD tray. Removing the HDD...
  • Page 35 VSky H3970 Product Manual Promise Technology, Inc. o inStaLL a 1. Place the HDD to the HDD tray. Placing the HDD in to the HDD Tray 2. Secure the HDD to the HDD tray with four screws. Fastening the Screws 3.
  • Page 36 Product Manual Hardware Setup Installing the HDD Assembly Caution Make sure that the HDD is connected to the HDD connector on the back- plane.
  • Page 37 VSky H3970 Product Manual Promise Technology, Inc. 3.5” sAtA/sAs hdd b AckplAnes VSky H3970 70-70 configuration system supports seven 3.5” SATA/SAS HDD backplanes, which support up to 70 x 3.5” SATA/SAS HDDs in the system. Reminder Before you remove or install the 3.5” SATA/SAS HDD backplane, please follow the steps below: 1.
  • Page 38 Product Manual Hardware Setup 2. Pull down the backplane assembly handle. 3. Remove the backplane assembly out of the cage. Removing the Backplane Assembly 4. Loosen the screws that secure the backplane. 5. Remove the backplane out of the tray. Removing the Backplane o inStaLL tHe BackpLane Reverse the steps above to install the backplane.
  • Page 39 VSky H3970 Product Manual Promise Technology, Inc. 2.5” sAtA hdd/ssd The server can support up to 4 x 2.5” hot-pluggable SATA HDD/SSDs. Reminder Before you remove or install the 2.5” SATA HDD/SSDs, follow these steps: 1. Make sure the server is not turned on or connected to AC power.
  • Page 40 Product Manual Hardware Setup o remoVe a 1. Push the release button. 2. Pull the lever open. 3. Slide the HDD assembly out of the HDD bay. Sliding out the HDD Assembly 4. Loosen the four screws that secure the HDD. 5.
  • Page 41 VSky H3970 Product Manual Promise Technology, Inc. o inStaLL a 1. Place the HDD to the HDD tray. Placing the HDD to the HDD Tray 2. Secure the HDD to the HDD tray with four screws. Fastening the Screws...
  • Page 42 Product Manual Hardware Setup 3. Carefully insert the HDD assembly into the HDD bay with the lever lifted until it completely enters the HDD bay. 4. Push the lever back in place. Installing the HDD Assembly...
  • Page 43 VSky H3970 Product Manual Promise Technology, Inc. otherboArd sseMblies Reminder Before you remove or install the motherboard assembly, follow the steps below: 1. Make sure the server is not turned on or connected to AC power. 2. Disconnect all necessary cables.
  • Page 44 Product Manual Hardware Setup 2. Press the retaining latch. 3. Slide the motherboard assembly out of the chassis by using the handle. Removing the Motherboard Assembly o inStaLL tHe motHerBoarD aSSemBLy 1. Push the motherboard assembly into the chassis until it’s completely seated in place. Installing the Motherboard Assembly...
  • Page 45 VSky H3970 Product Manual Promise Technology, Inc. 2. Secure the screw. Securing the Screw 2.5” sAtA hdd/ssd c Reminder Before you remove or install the 2.5” SATA HDD/SSD Cage, follow the steps below: 1. Make sure the server is not turned on or connected to AC power.
  • Page 46 Product Manual Hardware Setup o remoVe tHe cage 1. Loosen the screw that secure the HDD cage. 2. Remove the HDD cage out of the motherboard assembly along the direction of the arrow. Removing the HDD Cage 3. Loosen the screws that secure the 2.5” HDD backplane. 4.
  • Page 47 VSky H3970 Product Manual Promise Technology, Inc. o remoVe tHe Fan Duct Reminder Before you remove or install the fan duct, follow the steps below: 1. Make sure the server is not turned on or connected to AC power. 2. Remove the motherboard assembly. To remove the motherboard assembly, see “To remove the motherboard assembly”...
  • Page 48 Product Manual Hardware Setup Note The heat sink used in the figure below is just for your reference. Please choose an appropriate heat sink depending on the whole system requirement. o remoVe tHe Heat Sink Reminder Before you remove or install the heat sink, follow the steps below: 1.
  • Page 49 VSky H3970 Product Manual Promise Technology, Inc. rocessor o remoVe a proceSSor This motherboard supports dual Intel® Xeon™ E5-2600 series processors. Reminder Before you remove or install the processor, follow the steps below: 1. Make sure the server is not turned on or connected to AC power.
  • Page 50 Product Manual Hardware Setup 3. Lift the processor out of the socket. Lifting the Processor out of the Socket 4. Close the load plate. 5. Lock the load lever. Placing the Processor...
  • Page 51 VSky H3970 Product Manual Promise Technology, Inc. o inStaLL a proceSSor Reverse the steps above to install the processor. However, when inserting the processor into the socket, make sure that the processor is installed following the fool-proof design as the picture shows:...
  • Page 52 Product Manual Hardware Setup eMory Dimm c upporteD onFiguration This VSky H3970 motherboard supports sixteen DDR3 with ECC 800/1066/1333/1600 MT/s UDIMMs, RDIMMs, and LRDIMMs. There are four DDR3 channels per processor on the motherboard. The DIMM sequence of sixteen DIMM sockets is respectively shown below. DIMM Sequence CPU0 CPU1...
  • Page 53 VSky H3970 Product Manual Promise Technology, Inc. Reminder Before you remove or install the DIMM, follow the steps below: 1. Make sure the server is not turned on or connected to AC power. 2. Remove the motherboard first. To remove the motherboard, please see “To remove the motherboard”...
  • Page 54 Product Manual Hardware Setup Dimm o inStaLL a 1. Unlock a DIMM socket by pressing the retaining clips outward. Pressing the Retaining Clips Outward 2. Align the notch on the DIMM to the break on the socket. Carefully insert the DIMM into the socket until the retaining clips snap back in place.
  • Page 55 VSky H3970 Product Manual Promise Technology, Inc. ysteM uMper ettings The location of jumpers on the motherboard is shown below: System Jumper Settings Item Functions Force ME Firmware Update *Disabled Enabled ME Firmware Recovery *Disabled Enabled BIOS Recovery *Disabled Enabled...
  • Page 56 Product Manual Hardware Setup ysteM Subdividing the motherboard area and the backplane area is a metal cage that holds the system fans. This server contains 12 system fans which are located inside the chassis. These system fans maintain the ideal temperature for the motherboards, backplanes and disk drives.
  • Page 57 VSky H3970 Product Manual Promise Technology, Inc. o remoVe tHe SyStem FanS 1. Loosen the screws that secure the system fan cage. 2. Remove the system fan cage out of the chassis along the direction of the arrow. Removing the System Fan Cage 3.
  • Page 58 Product Manual Hardware Setup o inStaLL tHe SyStem FanS Reverse the steps above to install the system fans. Note • When installing the system fan cage into the chassis, the arrows on the system fan cage must point to the direction of power supplies.

  • Page 59: Bios

    VSky H3970 Product Manual Promise Technology, Inc. BIOS bios s etup tility This section describes the BIOS Setup Utility options. You can run BIOS Setup with or without an operating system being present. Onboard devices are configured with the BIOS Setup utility that is embedded in flash ROM.

  • Page 60: M Ain M Enu

    Product Manual BIOS Setup Main Menu of BIOS Setup Utility Menu Fields Settings Comments Main The default language used for the System language [English] BIOS interface. This cannot be changed. System time Current time Displays the current time. System date Current date Displays the current date.

  • Page 61: Dvanced

    VSky H3970 Product Manual Promise Technology, Inc. dvAnced Advanced Menu of BIOS Setup Utility Menu Fields Settings Comments Main [Power off] Specify what state to go to when power is re-applied Restore AC Power Loss [Power on] after a power failure (G3 state).

  • Page 62: Rusted C Omputing

    Product Manual BIOS Setup ruSteD omputing Trusted Computing Submenu Fields Menu Fields Settings Comments Main Enables or disables BIOS support for a security device. The operating system [Enable] will not show the security device. If Security Device Support disabled, the TCG EFI protocol and [Disable] (TPM) INT1A interface will not be available.

  • Page 63: Cpu C Onfiguration

    VSky H3970 Product Manual Promise Technology, Inc. cpu c onFiguration...
  • Page 64 Product Manual BIOS Setup CPU Configuration Submenu Fields Menu Fields Settings Comments Advanced\CPU Configuration Enabled for Windows XP and Linux (OS optimized for Hyper-Threading Technology). [Disabled] Hyper-threading Disabled for other OS (OS not optimized for [Enabled] Hyper-Threading Technology). When Disabled only one thread per enabled core is enabled.

  • Page 65: S Ocket

    VSky H3970 Product Manual Promise Technology, Inc. 0 cpu c ocket onFiguration...

  • Page 66: Cpu P Ower M Anagement C Onfiguration

    Product Manual BIOS Setup cpu p ower anagement onFiguration...
  • Page 67 VSky H3970 Product Manual Promise Technology, Inc. CPU Configuration Submenu Fields Menu Fields Settings Comments Advanced\CPU Configuration\CPU Power Management Configuration Range: 12-26. If out of range ratio, maximum ratio Max Freq. Ratio is used. This sets the maximum ratio. [Disabed]...

  • Page 68: Qpi C Onfiguration

    Product Manual BIOS Setup Qpi c onFiguration QPI Configuration Submenu Fields Menu Fields Settings Comments Main [Auto] [6.4 GT/s] QPI (Quick Path Interconnect) Link [7.2 GT/s] Use to select QPI Link frequency setting. Frequency Select [8.0 GT/s] [Enabled] QPI Link1 Enable or Disable QPI Link1.

  • Page 69: R Untime E Rror L Ogging

    VSky H3970 Product Manual Promise Technology, Inc. untime rror ogging Runtime Error Logging Submenu Fields Menu Fields Settings Comments Advanced\Runtime Error Logging [Disabled] Runtime Error Logging Support Enable/Disable Runtime Error Logging Support. [Enabled]...

  • Page 70: Sata C Onfiguration

    Product Manual BIOS Setup Sata c onFiguration SATA Configuration Submenu Fields Menu Fields Settings Comments Advanced\SATA Configuration [Disabled] SATA Mode [IDE] (1) IDE Mode. (2) AHCI Mode. [AHCI Mode] SATA ports Hot Plug Support [Disabled] Hot Plug NOTE: This option is shown when “SATA [Enabled] Mode”...

  • Page 71: Usb C Onfiguration

    VSky H3970 Product Manual Promise Technology, Inc. uSB c onFiguration...
  • Page 72 Product Manual BIOS Setup USB Configuration Submenu Fields Menu Fields Settings Comments Advanced\USB Configuration Enables Legacy USB support. AUTO option [Enabled] disables legacy support if no USB devices are Legacy USB Support [Disabled] connected. DISABLE option will keep USB devices [Auto] available only for EFI applications.

  • Page 73: Untime M Emory H Ole S Etting

    VSky H3970 Product Manual Promise Technology, Inc. untime emory etting Runtime Memory Hole Switch Submenu Fields Menu Fields Settings Comments Advanced\Runtime Memory Hole Switch [Disabled] Runtime Memory Hole Switch Enable AFU to work under Xen Dom0. [Enabled]...

  • Page 74: R Eport C Onfiguration

    Product Manual BIOS Setup eport onFiguration Info Report Configuration Submenu Fields Menu Fields Settings Comments Advanced\Info Report Configuration [Disabled] Post Report Post Report Support Enabled/Disabled [Enabled] 0.1.2.3.4.5.6.7.8.9.10 Delay Time Post Report wait time: 0~10 seconds Until press ESC [Disabled] Info Error Message Info Error Message Support Enabled/Disabled [Enabled] [Disabled]...

  • Page 75: S Uper Io C Onfiguration

    VSky H3970 Product Manual Promise Technology, Inc. io c uper onFiguration...
  • Page 76 Product Manual BIOS Setup Super IO Configuration Submenu Fields Menu Fields Settings Comments Advanced\Super IO Configuration [Disabled] Serial Port 0 (COMA) Enable or Disable Serial Port (COM) [Enabled] Device Setting [IO=2F8h; IRQ=3;] Current setting for COM port Auto IO=3F8h; IRQ=4; IO=3F8h;...

  • Page 77: Pci E Xpress S Ettings

    VSky H3970 Product Manual Promise Technology, Inc. pci e xpreSS ettingS Super IO Configuration Submenu Fields Menu Fields Settings Comments Advanced\PCI Express Settings [Disabled] Set the ASPM Level: Force L0s - Force all links to L0s Console Redirection [Auto] State : AUTO - BIOS auto configure : DISABLE - Disables ASPM.

  • Page 78: Me S Ubsystem

    Product Manual BIOS Setup me S uBSyStem...

  • Page 79: M Emory C Onfiguration

    VSky H3970 Product Manual Promise Technology, Inc. emory onFiguration...
  • Page 80 Product Manual BIOS Setup Memory Configuration Submenu Fields Menu Fields Settings Comments Advanced\Memory Configuration [Independent] [Mirroring] Select the mode for memory Memory Mode initialization. [Lock Step] [Sparing] [Auto] [Force DDR3 800] DDR Speed [Force DDR3 1066] Force DDR Speed. [Force DDR3 1333] [Force DDR3 1600] [Auto] [1 Way]...

  • Page 81: Dimm I Nformation

    VSky H3970 Product Manual Promise Technology, Inc. Dimm i nFormation...

  • Page 82: O Nboard D Evice C Onfiguration

    Product Manual BIOS Setup nBoarD eVice onFiguration Onboard Device Configuration Submenu Fields Menu Fields Settings Comments Advanced\Serial Port Redirection [Disabled] LAN1 Enable or Disable Lan Port1 [Enabled] [Disabled] LAN2 Enable or Disable Lan Port2 [Enabled] [Do not launch] Launch PXE Controls the execution of UEFI and Legacy PXE [UEFI only] OpROM...

  • Page 83: S Erial P Ort C Onsole R

    VSky H3970 Product Manual Promise Technology, Inc. eriaL onSoLe eDirection Serial Port Console Redirection Submenu Fields Menu Fields Settings Comments Advanced\Serial Port Console Redirection [Disabled] Console Redirection Console Redirection Enable or Disable. [Enabled] The settings specify how the host computer and the remote Console Redirection computer (which the user is using) will exchange data.

  • Page 84: Ettings

    Product Manual BIOS Setup onSoLe eDirection ettingS...
  • Page 85 VSky H3970 Product Manual Promise Technology, Inc. Serial Port Console Settings Submenu Fields Menu Fields Settings Comments Advanced\ Serial Port Console Redirection \Console Redirection Settings Emulation: ANSI: Extended ASCII char set. VT100: ASCII [VT100] [VT100+] char set. VT100+: Extends VT100 to support color, function Terminal Type keys, etc.

  • Page 86: N Etwork S Tack

    Product Manual BIOS Setup etwork tack Network Stack Submenu Fields Menu Fields Settings Comments Advanced\Serial Port Redirection [Disabled] Network stack Enable or Disable UEFI network stack. [Enabled]...

  • Page 87: Boot M Enu

    VSky H3970 Product Manual Promise Technology, Inc.
  • Page 88 Product Manual BIOS Setup Boot Submenu Fields Menu Fields Settings Comments Boot Number of seconds to wait for setup activation Setup Prompt Timeout key. 65535(0xFFFF) means indefinite waiting. [On] Bootup NumLock State Select the keyboard NumLock state. [Off] [Disabled] Quiet Boot Enables or disables Quiet Boot option.

  • Page 89: S Ecurity M Enu

    VSky H3970 Product Manual Promise Technology, Inc. ecurity Security Submenu Fields Menu Fields Settings Comments Security Administrator Password Set Administrator Password. User Password Set User Password. Secure Boot menu Customise settings fro Secure Boot.
  • Page 90 Product Manual BIOS Setup ecurity Secure Boot Submenu Fields Menu Fields Settings Comments Security Secure Boot can be enabled if the system is [Enabled] Secure Boot Support running in User Mode with enrolled Platform [Disabled] Key (PK), and, CSM function is disabled. Choose Custom if you want to change the [Standard] Secure Boot Mode...

  • Page 91: S Erver M Anagement M Enu

    VSky H3970 Product Manual Promise Technology, Inc. erver AnAgeMent...
  • Page 92 Product Manual BIOS Setup Server Management Submenu Fields Menu Fields Settings Comments Server Mgmt BMC Firmware Revision current firmware [Enabled] BMC Support Enable/Disable interfaces to communicate with BMC [Disabled] Wait For BMC response for specified time out. In [Enabled] PILOTII, BMC starts at the same time when BIOS Wait For BMC starts during AC power ON.

  • Page 93: S Ystem E Vent L Og

    VSky H3970 Product Manual Promise Technology, Inc. yStem Vent System Event Log Submenu Fields Menu Fields Settings Comments Server Mgmt\System Event Log [No] Erase SEL [Yes, On next reset] Choose options for erasing SEL. [Yes, On every reset] [Do Nothing] When SEL is Full Choose options for reactions to a full SEL.

  • Page 94: Iew Fru I Nformation

    Product Manual BIOS Setup Fru i nFormation...

  • Page 95: Bmc N Etwork C Onfiguration

    VSky H3970 Product Manual Promise Technology, Inc. Bmc n etwork onFiguration BMC Network Configuration Submenu Fields Menu Fields Settings Comments Server Mgmt\BMC network configuration Select to configure LAN channel [Unspecified] parameters statically or dynamically(by [Static] Configuration Address source BIOS or BMC). Unspecified option will...

  • Page 96: Ave Hanges And Xit Enu

    Product Manual BIOS Setup hAnges And Save & Exit Submenu Fields Menu Fields Settings Comments Save & Exit Save Changes and Exit Exit system setup after saving the changes. Discard Changes and Exit Exit system setup without saving any changes. Save Changes and Reset Reset the system after saving the changes.

  • Page 97: U Tility

    VSky H3970 Product Manual Promise Technology, Inc. tility BioS r eQuirementS BIOS Requirements Description Utilities File Name Description AFUDOS.EXE Flash BIOS ROM image file Image AMIBIOS Flash Utility & ROM image FB.BAT Under DOS FBB.BAT Recovery AMIBOOT.ROM ROM image Mode...

  • Page 98: U Pdating The Bios

    It is important to keep the BIOS files up to date. Make sure to check for updates periodically at the PROMISE website. Go to www.promise.com, click on Support, and select Downloads to see the download selection menu.

  • Page 99: Contacting Technical Support

    PROMISE Technical Support provides several support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
  • Page 100 Product Manual Contacting Technical Support United States 580 Cottonwood Drive Milpitas, Ca 95035, USA Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Australia Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// EMEA Netherlands Science Park Eindhoven 5228 5692 EG Son, The Netherlands Technical Support (E-Support): https://support.promise.com...
  • Page 101 VSky H3970 Product Manual Promise Technology, Inc. Sweden Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Switzerland ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Norway ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Belguim Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Luxembourg Technical Support (E-Support): https://support.promise.com...
  • Page 102 Product Manual Contacting Technical Support Korea Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Hong Kong Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Singapore Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Japan 3F, Mura Matsu Bldg, 3-8-5, Hongo Bunkyo-ku Tokyo 113-0033, Japan Technical Support (E-Support): https://support.promise.com...

  • Page 103: Limited Warranty

    Promise Technology, Inc. Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years;...

  • Page 104: Isclaimer Of Other Warranties

    PROMISE does not warrant that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

  • Page 105: Your Responsibilities

    You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product.
  • Page 106 Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.

  • Page 107: Appendix A: Support

    VSky H3970 Product Manual Promise Technology, Inc. A: s ppendix upport efore you egin Warning Before removing the chassis cover, disconnect all power. Unplug the AC power cord; disconnect all peripherals, and all LAN lines. Make sure you have a stable, clean working environment. Dust and dirt can get into computer components and cause a malfunction.

  • Page 108: Equence

    Product Manual Support rouBLeSHooting eQuence nStallatiOn rOblem Perform the following checks if you are troubleshooting an installation problem: • Check all cable and power connections (including all rack cable connections). • Unplug the power cord, and wait one minute. Then reconnect the power cord and try again. •...

  • Page 109: Onflicts

    VSky H3970 Product Manual Promise Technology, Inc. irQ a SSignment OnflictS Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. IRQ Line Assignment IRQ Line Assignment IRQ0 8254 timer IRQ8...
  • Page 110 Product Manual Support iagnOStic The motherboard provides BMC heart beat LED for BMC debugs. When BMC firmware is ready, the BMC heart beat LED will blinking. 1 - BMC Heart Bit LED...

  • Page 111: Ssues

    VSky H3970 Product Manual Promise Technology, Inc. rouBLeSHooting yStem SSueS This document lists troubleshooting tips if your server does not boot up properly. Contents: • System Does Not Boot up at First Integration • Power Connector Not Plugged In •...
  • Page 112 Product Manual Support System Does Not Boot up at First Integration Board-to-Board Power Connector Not Plugged In Check the connection between the motherboard and the docking board, and the connection between the docking board and the middle plane. If one of them is not connected fully in place, the system will not boot up. Please ensure that they are fully connected.
  • Page 113 VSky H3970 Product Manual Promise Technology, Inc. product guide for your server board will indicate such a requirement. • If you have defective memory modules, the system may not boot. One, two or three beeps at boot indicate defective memory. To isolate a specific memory module as defective, boot the system with just one memory module installed at a time.
  • Page 114 Product Manual Support Electrical Short or Overload An electrical short or overload may cause a system not to boot. Check for shorts and overloads by removing non-essential items such as extra controller cards. Keep only the motherboard, power supply, memory and processor installed. If the system boots, it is possible there is a short or overload with one of the components that you removed or one of those components is faulty. Replace each of non-essential items one at a time until you isolate which one is causing the problem.
  • Page 115 VSky H3970 Product Manual Promise Technology, Inc. New PCI Express* Card was Installed If you installed a new add-in card to a PCI Express slot and now the system won't boot: • Make sure the new add-in card is supported for your motherboard. To find the tested add-in card list for your board, please contact your field representatives. • Remove and reinstall the new card to make sure it is fully seated in the slot. • Try the card in a different slot, if possible.
  • Page 116 Product Manual Support If you are able to enter the BIOS Setup by pressing F2, reset the BIOS to factory defaults by pressing F9. Save and exit the BIOS Setup. If you cannot enter the BIOS Setup, clear the CMOS by following instructions: 1.
  • Page 117 VSky H3970 Product Manual Promise Technology, Inc. Fans don’t spin when power button pressed Is at least one power supply fan spinning? • If it is yes, there is good power to the modules. Verify all required power cables are correctly plugged into the motherboard.
  • Page 118 Product Manual Support OS load screen appears, but nothing further Make sure the operating system is tested on the motherboard. To find the tested operating system list for your board, please contact your field representatives. Unplug any add-in cards from the server system. Unplug additional processors and memory modules to keep only one processor and one memory module installed on the server system. Power on the system and check the system event log to see if there is any error message. OS fully loads, but errors are seen Use operating system logging utility such as Windows* Event Viewer or Linux dmesg to narrow the source of the error.
  • Page 119 VSky H3970 Product Manual Promise Technology, Inc. b: s ppendix pecificAtions Height: 174.75mm Dimensions Width: 430mm Length: 900mm Dual Processors Intel® Xeon E5-2600 product family • Intel Socket R (LGA2011) • 95W, 80W and LV (low power) • Up to 8 execution cores Processor •...
  • Page 120 Product Manual Specifications Intel® Niantic 82599-EN/ES, Single/Dual Channel 10 GbE Controller. • Support 100/1000 Mb/s and 10 Gb/s speed. Network • PCI-E x8 Gen2 interface. • PXE support 2x SFF SATA G2/3 SSD/HDD on each MLB, total 4 x SFF drives. Storage 35x LFF SAS 3/6G;...

  • Page 121: Appendix C: China Rohs Regulations

    VSky H3970 Product Manual Promise Technology, Inc. c: c hs r ppendix hinA egulAtions China RoHS Regulations...

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