Accelerated NetBridge Troubleshooting Manual

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NetBridge Trouble Shooting Guide
September 24, 2014
Version 4.0
www.acceleratedconcepts.com

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Summary of Contents for Accelerated NetBridge

  • Page 1 NetBridge Trouble Shooting Guide September 24, 2014 Version 4.0 www.acceleratedconcepts.com...
  • Page 2: Table Of Contents

    Ethernet ..........................7 Location .......................... 7 Restore Default Settings....................8 Start-up ........................... 9 LEDs ..........................9 Known Issues ......................... 11 Coin Cell Battery ........................11 Technical Support ......................12 2 of 12 Copyright Accelerated Concepts, Inc © 2008, 2009, 2010, 2011...
  • Page 3: Troubleshooting Tree

    NetBridge Trouble Shooting Guide Troubleshooting Tree 3 of 12 Copyright Accelerated Concepts, Inc © 2008, 2009, 2010, 2011...
  • Page 4: Connections

    NetBridge Trouble Shooting Guide Connections If a NetBridge device is not working properly, first ensure that the unit has the proper connections. The following needs to be connected to the NetBridge: USB modem A supported USB modem must be inserted into either the internal or external USB port. A list of supported USB modems can be found at: http://acceleratedconcepts.com/support...
  • Page 5: Ethernet Cable

    NetBridge Trouble Shooting Guide Ethernet Cable An Ethernet cable is connected to both the Ethernet port on the NetBridge and the other end device (client computer, AT&T VPN 8200, router, etc.). If the device is a router or AT&T VPN 8200, the Ethernet cable should be inserted into either the Internet, WAN, or Uplink port (see device’s manual).
  • Page 6: Power

    DO NOT supply power to the device with both the PoE cable and the 12- volt battery/12-volt AC wall wart!  The 12-volt battery supplied with the NetBridge device typically has a life of 2-3 hours. o The 12-volt battery is not intended to be a permanent power source for the unit.
  • Page 7: Ethernet

    The placement of the NetBridge device at a site greatly affects the signal received from the cellular network. To maximize signal strength, do the following:  Ensure that a cellular network tower is in the vicinity of the site where the NetBridge is located. Contact your cellular provider for further information. ...
  • Page 8: Restore Default Settings

    7. Wait for the NetBridge to reboot and apply the changes. Once the USB LED illuminates red and all other lights are off, it is safe to power off the NetBridge, re- attach the case, and reconnect any USB devices.
  • Page 9: Start-Up

    Guide. LEDs The NetBridge has lights on the front panel that help an installer or end user to discern the current status. The USB and Wireless LEDs are labeled; the bars outlined in orange are the signal strength indicator. These lights usually indicate the state of their respective subsystems.
  • Page 10 Cannot detect network Network detected, unable to register (check SIM card) Connecting to network (first try) Connecting to network (second try) Connecting to network (third try) Signal Strength Signal strength 10 of 12 Copyright Accelerated Concepts, Inc © 2008, 2009, 2010, 2011...
  • Page 11: Known Issues

    1. Power on the NetBridge. 2. Watch the USB LED of the NetBridge. If the internal clock of the NetBridge is unusable, the USB LED will continuously loop, displaying a pattern of illuminating yellow, blue, yellow, green; meanwhile, all other LEDs of the NetBridge will remain off.
  • Page 12: Technical Support

    Support hours are 9am to 5pm EST Corporate and Sales Headquarters Accelerated Concepts 1208 E Kennedy Blvd Suite 226 Tampa, FL 33602 Phone: +1 (813) 699-3110 sales@accelecon.com www.acceleratedconcepts.com 12 of 12 Copyright Accelerated Concepts, Inc © 2008, 2009, 2010, 2011...

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