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Table of Contents
Summary of Contents for Telrad DIGITAL KEY BX SBU-5
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Page 1: User Guide
Attendant console User guide 79-120-0006/E Issue 1... - Page 2 79-120-0006/E, Issue 1 Attendant console User guide Telrad Telecommunications Inc., Woodbury, New York...
- Page 3 NOTICE This publication refers to Telrad's Attendant con- sole connected to Telrad's DIGITAL KEY BX sys- tem, Release SBU-5, or Telrad's DIGITAL 400 system, Release DBU-5, as of February 1997. Telrad reserves the right to modify the equipment and the software described herein without prior notice.
- Page 4 Figure 1 Attendant console faceplate...
- Page 5 THE DIGITAL ATTENDANT The Attendant console is a versatile unit which can be pro- grammed in many different configurations. The configura- tion of your particular console depends on the size and special requirements of your system. ATTENDANT CONSOLES (ATC) AND ATTENDANT CONSOLE POSITIONS (ATP) Your DIGITAL telephone system can be served by up to four attendants.
- Page 6 ATTENDANT CONSOLE BUTTONS The Attendant console is provided with twelve softkeys and an array of fixed feature and programmable buttons (see Figure 1 on the inside front cover). NOTE In this guide, all fixed buttons and programmable buttons appear in bold type within brackets, e.g., [ANSWER].
- Page 7 The six softkeys to the left of the display panel are used to activate features (menu softkeys). The six softkeys to the right of the display panel are used for Private Hold (See page Fixed feature buttons A fixed feature button is marked or labeled (by a sticker) with its permanent function on the console faceplate (for example, [FLASH], [NIGHT], [RELEASE]).
- Page 8 ATTENDANT CONSOLE DISPLAY The console has a large display, which enables you to fol- low the status of calls in progress. The first line of the display provides general system infor- mation, such as the time and date and the number of calls waiting.
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Page 9: Principles Of Operation
PRINCIPLES OF OPERATION THE ATTENDANT IS NEVER BUSY All calls reaching the attendant get a ring tone. OFFHOOK STATE The console is always offhook. Lifting or replacing the handset makes no difference to the console's state. EXECUTIVE SUITE ATTENDANT If your console is programmed for the Executive suite application, you handle calls for a number of organizations. - Page 10 To adjust the display contrast While the console is in idle state: • Press [<LO HI>] to change the display contrast. DISCONNECTING A CALL Pressing [DROP] disconnects the console from the current process, and returns the console to the previous stage of the process.
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Page 11: Distinctive Ringing
MUTE RING The arrival of a new call is announced by a ring burst. Also, a call waiting tone is sounded, at preset intervals, when calls are waiting in queues. You may disable these tones. To disable ringing • Press [MUTE RING]. The [MUTE RING] indicator lights. -
Page 12: Answering Calls
• outside calls: the ringing line or calling party's name or number. NOTE Telrad's DIGITAL systems support Caller Name and Caller Identification display. MAIN CALL QUEUE Internal and external calls enter the Main Call queue. The number of calls waiting for the attendant is indicated on the top line of the display, e.g., CW23, where CW... - Page 13 • Hold queue - contains incoming calls placed on hold by any of the attendants in your group. To retrieve from this queue, press [ANSWER HOLD]. • Incoming Call Identifier (ICI) queues (if defined) - con- tain calls from specific lines or extensions and allows you to give them preference over other incoming calls waiting in queue.
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Page 14: Placing Calls On Hold
PLACING CALLS ON HOLD Private hold If you want a call (external or internal) to remain on hold at your console only: • Press an available Private Hold softkey on the right side of the display panel. The line number and status, e.g. {HOLD 8880} appear in the display. -
Page 15: Transferring Calls
TRANSFERRING CALLS TRANSFERRING AN INCOMING CALL After answering the call: 1. Dial the requested extension, Press the extension button. The call is placed automatically on hold. 2. Inform the answering party that a call is waiting. To complete the transfer, do one of the following: •... - Page 16 CAMP ON If the requested extension is busy when you attempt to transfer a call, you can complete the transfer so that the call camps on the busy extension: • Press [RELEASE]. When the busy extension hangs up, the camped on call rings.
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Page 17: Serial Transfer
SERIAL TRANSFER A serial transfer enables you to serve an external caller who asks to speak to several persons in turn. After answering the call 1. Press {SERIAL}. 2. Dial the first requested extension. 3. Press [RELEASE]. When this conversation is finished (i.e. when the called extension hangs up), the call enters the attendant's Pri- vate Recall queue. -
Page 18: Internal Calls
INTERNAL CALLS PLACING A NON-RINGING CALL • Dial the extension number Press the extension button. PLACING A RINGING CALL 1. Press [TONE]. 2. Dial the extension number. IF THE EXTENSION YOU CALLED IS BUSY When you dial an extension and hear busy tone, you can activate the Callback feature: 1. -
Page 19: Barging Into A Conversation
BARGING INTO A CONVERSATION Depending on system programming, you may be able to break into another conversation. When you dial an extension and hear busy tone: • Press {BARGE IN}. A warning tone is heard by all parties (depending on system programming). -
Page 20: Placing An Outside Call
OUTSIDE CALLS PLACING AN OUTSIDE CALL 1. Press the outside line group or LCR button. 2. Dial the required number. Depending on system programming, the cost of your call may be displayed briefly at the end of the conversa- tion. ABBREVIATED OUTSIDE DIALING To speed dial an outside number Do one of the following:... -
Page 21: Flash Signal
NOTE Pauses may be entered, where needed, in a mem- ory sequence (e.g., speed dial sequence), by pressing {PAUSE}. IF THERE IS NO OUTSIDE LINE AVAILABLE When you try to select an outside line and receive busy tone: 1. Press {TK QUE}. When an outside line becomes available, if your Private Recall queue is empty, you hear ringing and TK QUE appears on the display. -
Page 22: Account Codes
SWITCHING TO TONE DIALING • Press {TONE DIAL}. The dialing method is changed to DTMF. ACCOUNT CODES Account codes are assigned to extension users and cli- ents, to record telephone call duration and costs. The account codes entered are printed out on the Station Message Detail Recording printer. - Page 23 PICK UP You may pick up calls ringing or on hold at other exten- sions. 1. Press {PICK UP}. 2. Dial the number of the extension or outside line that is ringing or on hold. Attendant console...
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Page 24: Sending Messages
MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a predefined list, which appears on the display of the extension you called. When you send a basic message, display telephones show "CALL"... - Page 25 To select a message: 3. Press the softkey adjacent to the desired message. If the message includes asterisks (*), you can edit the message using the dialpad. To send the message to the called extension: 4. Press {SEND MSG}. The message enters the called station's message memory.
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Page 26: Receiving Messages
RECEIVING MESSAGES To read your messages • Press {MESSAGE}. All your messages are displayed. To call the message sender • Press the softkey to the left of the message. To delete a message • Press the softkey to the right of the message you wish to delete. -
Page 27: Speed Dial
ABBREVIATED DIALING PROGRAMMING SPEED DIAL You may program SPEED DIAL buttons or speed dial memory codes to enable you to dial outside numbers quickly. NOTE Pauses may be entered, where needed, in a speed dial sequence, by pressing {PAUSE}. To program a speed dial memory code or button 1. -
Page 28: Memory Buttons
MEMORY BUTTONS MEMORY buttons are used for one-press dialing of exten- sions, page zones, and feature codes. To program a MEMORY button 1. Press {PROGRAM}. 2. Press the MEMORY button to be programmed. The number previously programmed is displayed. 3. Dial the desired extension number or feature code (up to four digits, not including the FEATURE code). -
Page 29: Conference Calls
CONFERENCE CALLS A total of five parties, of which up to two may be on outside lines, can participate in a conference. Once a conference is established, you may leave the con- ference to handle other calls or perform any other activity and later rejoin the conference. - Page 30 To consult privately with a conference member (in a three-party conference) • Press the softkey of the required party {SPLT XXXX} (where XXXX indicates the name or number of the party). To return to the conference call • Press {JOIN}. You are connected with all the conference members.
- Page 31 CONNECTING TWO LINES You can connect two outside lines, to enable a private con- versation between two parties outside the system. 1. Establish a three-way conference with the two outside parties (see previous feature, Conference calls). 2. Notify the parties that whenever the periodic tone is heard, one of them must press a dialpad digit in order to continue the conversation.
- Page 32 CANCELING CALL FORWARD TO THE ATTENDANT If other extensions have programmed the attendant exten- sion number as their Call Forward destination, you can cancel their Call Forward programming. 1. Press {CANCEL}. 2. Press {CFWD TO ME}. Then: To cancel all Call Forward programming •...
- Page 33 DAY ALERT During times of heavy call traffic you can direct incoming calls to ring at a day alert extension, in addition to their ringing at the attendant position. Calls may be answered from either the attendant or the day alert position. To activate a day alert extension 1.
- Page 34 OVERFLOW When predefined overflow conditions are met, the system automatically directs incoming calls to ring at a prepro- grammed overflow extension. Calls continue to ring at the attendant position as well, and can be answered from either the overflow extension or the attendant position.
- Page 35 SHUTTING DOWN THE CONSOLE • Press [POSITION BUSY]. The [POSITION BUSY] button indicator lights steadily. To return the console to operation • Press [POSITION BUSY] again. The [POSITION BUSY] button indicator light goes off. If your console has been programmed to require a password when deactivating position busy, you are prompted to enter your four-digit Executive Credit Code number.
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Page 36: Night Service
NIGHT SERVICE To put the console and the system into night service • Press [NIGHT]. The [NIGHT] indicator flashes. During Night service, the attendant console does not receive incoming calls and the queues are not active. To return the console to day service •... -
Page 37: Busy Verification
BUSY VERIFICATION You can verify the current state of any outside line. • Dial the number of an outside line. If the line is available, you seize the outside line and hear outside dial tone. Otherwise, busy tone is heard. The extension using the outside line and the outside line status (e.g. - Page 38 CLEARING AN ALARM DISPLAY When a fault is detected in system operation, an alarm message is sent to the display of the attendant console. The System Administrator should be advised of any alarm indication. When the alarm message is no longer needed, you can clear the alarm from the display: •...
- Page 39 CLASS OF SERVICE (COS) REASSIGNMENT You can change the Day and Night Class of Service (COS) of any extension in the system. To change an extension's Class of Service 1. Press {PROGRAM}. 2. Press {COS}. 3. Dial the extension number. 4.
- Page 40 THE 36 BUTTON ADD-ON UNIT The Attendant console may be equipped with a 36 button Add-on unit (see front cover) to provide Direct Station Selection (DSS), Busy Lamp Field (BLF) indications and additional personal speed dial buttons. The Add-on unit has 32 programmable buttons and can be assigned up to four 32-button maps.
- Page 41 DOOR UNIT If your system is equipped with a door unit and your con- sole has been programmed accordingly, you can control the entry of visitors into premises. When someone presses the doorbell, a call waiting ring sounds at your console. To speak to the visitor 1.
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Page 42: Setting The System Clock
SETTING THE SYSTEM CLOCK If your console has been defined as the time setting sta- tion: 1. Press {PROGRAM}. 2. Press {TIME}. 3. Dial the correct time, using "HHMM" in 24 hour format (e.g., 1530 for 3:30 pm). 4. Dial the correct date, using "DDMMYY" format (e.g., 030194 for June 3, 1997). - Page 43 ALARM You may program the Attendant console to sound an alarm at any desired time. To set the alarm time 1. Press {PROGRAM}. 2. Press {TIME}. The current programmed alarm time is displayed. Use the dialpad to enter the desired alarm time, using 24 hour format (e.g., 1530 for 3:30 pm).
- Page 44 NOTE PAD You can save a number of up to 16 digits during a call. 1. Press {PROGRAM}. 2. Press {SPEED DIAL}. 3. Dial an available speed dial code or press an available SPEED DIAL button. 4. Enter up to 16 digits. 5.
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Page 45: Feature Codes
FEATURE CODES Features can be activated by pressing the [FEAT] button and then dialing a feature code. The default feature codes (see next page) reflect the fea- ture initials, using the letters on the dialpad buttons. For example: To access Trunk Patch •... - Page 46 Feature codes Feature name Abbreviation Access method ACCOUNT CODE [FEAT][2][8] ACD LOGIN (1) ACD LOGOUT (1) ALL/GROUP ATTENDANT BACKGROUND MUSIC [FEAT][2][6] BARGE IN [FEAT][2][4] CALLBACK/QUEUE [FEAT][2][2] CALL FORWARD-ALWAYS [FEAT][3][5] CALL FORWARD-BUSY [FEAT][3][2] CALL FORWARD-NO ANSWER [FEAT][3][6] CANCEL CLIR (1)(2) DIRECTORY 1 THROUGH 9 (1) DIRECTORY 10 (HELP) (1) END OF DIALING [FEAT][#]...
- Page 47 Feature codes (continued) Feature name Abbreviation Access method MEET ME PAGE [FEAT][6][6] MESSAGE [FEAT][6][3] NIGHT SERVICE (1) PAGE - INTERNAL I1 through I8 [FEAT][4][1] 1 through 8 through [4][8] PAGE - EXTERNAL X1 through X8 1 through 8 (1) PICKUP [FEAT][7][8] PROGRAM [FEAT][7][6]...
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Page 48: System Messages
System messages Message no. Default message Updated message CALL_ (Basic message) CALL * * * * * (1) CALL HOME CALL ME GONE OUT READ MAIL VOICE MAIL CALL BOSS TAKE MSGS GONE HOME JOB DONE IN TROUBLE CLIENT BRING WORK ANY NEWS? REPORT DUE COME HERE...