NCR 6932-2202-9090 User Manual
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NCR 6932-2202-9090 User Manual

Ncr realpos 64-key keyboard
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User Guide
NCR RealPOS 64-Key (6932) Keyboard
Release 1.0
BCC-0000-5224
Issue A

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Summary of Contents for NCR 6932-2202-9090

  • Page 1 User Guide NCR RealPOS 64-Key (6932) Keyboard Release 1.0 BCC-0000-5224 Issue A...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Radio Frequency Interference Statements Federal Communications Commission (FCC) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules.
  • Page 4 Voluntary Control Council For Interference (VCCI) International Radio Frequency Interference Statement Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
  • Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
  • Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1: Product Overview Introduction Model Numbers Features Extra Ports Keylock Speaker System Status Indicators Magnetic Stripe Reader Chapter 2: Hardware Installation Environmental Conditions Physical Environment Operating Range Storage Range Transit Range Electrical Environment Dimensions Weight Cable Connection Powering up the Workstation Key Tips and Lens Accessories Key Check Sheet...
  • Page 8 PS/2 Keyboard and MSR Driver Setup Linux Environment Configuration Access Utility Applications Downloading the Utility Applications NCR Matrix Maker Utility Installing the NCR Matrix Maker Utility Menu Options File Keyboard Diagnostic Using the Matrix Maker Utility Assign Code(s) to a Key using Key Code...
  • Page 9 Num Lock operation Chapter 4: Maintenance and Troubleshooting Safety Reminders Troubleshooting the Keyboard Keyboard is not working Some keys on the keyboard are not working Numeric keypad is returning wrong keys Speaker is not working MSR is not working Scanner is not working Keylock is not working Cleaning the Keyboard Cleaning the MSR...
  • Page 10 viii Revision Record Issue Date Remarks Jan 2018 First Issue...

  • Page 11: Chapter 1: Product Overview

    Matrix Maker Utility. To download the utility, follow these steps: 1. Go to the NCR Web Site: http://www.ncr.com. 2. Select the Support tab. 3. Select Drivers and Patches → Retail Support Files → NCR RealPOS and SelfServ Peripherals → Keyboards → 6932‐ 2XXX.

  • Page 12: Model Numbers

    (Beige) 6932-2301- NCR RealPOS 64-Key POS Keyboard, Keylock, MSR (Beige) 9090 Features This section provides information on available features for NCR 6932 64–Key keyboard. Standard features • POS matrix layout • Numeric keypad • 56 POS function keys • LED status indicator •...

  • Page 13: Keylock

    Product Overview Keylock The keyboard may include 4–position Keylock. The Keylock switch can be rotated between specific positions by using 3 keys. These keys provide differential access to keyboard functions. The following table explains the keyboard positions. Abbreviation Position Description Exception Allows customers or service representatives to perform low–level programming such diagnostics,...

  • Page 14: Speaker

    Product Overview Speaker The programmable speaker provides audible key clicks and error tones for feedback in both integrated and modular configurations. Keyboards are often located remotely from the POS terminal. Thus, an integrated keyboard speaker is important for maximum productivity. The following table shows the speaker characteristics.

  • Page 15: Magnetic Stripe Reader

    Product Overview Magnetic Stripe Reader The Magnetic Stripe Reader (MSR) is an optional feature that provides support for reading magnetically coded data cards. The NCR 6932 keyboards support a 3–track ISO MSR.

  • Page 17: Chapter 2: Hardware Installation

    Hardware Installation Chapter 2: Environmental Conditions This section lists the physical and electrical environments required for the NCR 6932- 2XXX 64–Key Keyboard. Warning: Condensation may occur when keyboard is transferred from cold areas to warm areas during shipment. If condensation has occurred, ensure that the keyboard has undergone a drying process before its use.

  • Page 18: Electrical Environment

    Hardware Installation Electrical Environment The electrical environment required for the keyboard module is listed as follows: PS/2 Power Supply +5V/DC±10% +5V/DC±5% Current Input <500mA <500mA Dimensions Weight 0.9Kg (1.98 lb)

  • Page 19: Cable Connection

    The keyboard also provides an additional RJ45 port to connect a peripheral device such as a scanner or a cash drawer device attachment. The following NCR cables can be used to establish connection between the NCR 6932–6xxx 64–Key Keyboard and the POS terminal.

  • Page 20: Powering Up The Workstation

    2-10 Hardware Installation Powering up the Workstation Caution: Before plugging in the keyboard, make sure to turn off the PC or POS terminal. “Hot plugging” can result in damage to the PC or POS terminal due to the increased power requirements of the keyboards. 1.

  • Page 21: Key Tips And Lens Accessories

    Hardware Installation 2-11 Key Tips and Lens Accessories Key tip and lens accessories are included with each NCR 6932 Keyboard. Keyboard Model Accessories 6932-2202 • (1) key check sheet • (56) 1.5x1-inch key tip lenses • (3) 1.5x2-inch key tip lenses 6932-2302 •...

  • Page 22: Key Check Sheet

    2-12 Hardware Installation Key Check Sheet The key check sheet included with the keyboard provides labels for customized keys on the keyboard. Tip: When placing labels on the key tips, make sure that the key tip is clean and dry. Use tweezers to precisely position the labels on the key tips.

  • Page 23: Key Lenses

    Hardware Installation 2-13 Key Lenses Key Lenses protect labels on key tips. When customizing cappable keys, key lenses and customer–specified labels can be used. A label is placed on top of a cappable key to identify the function or name assigned to that key. A key lens is then snapped onto the top of the cappable key to cover the label.

  • Page 24: Key Tip

    2-14 Hardware Installation Key Tip The 1.5x2 key tip is used when two vertical adjacent POS function keys are configured into a Double High Key. For more information on how to configure a Double High Key, refer to Configuration on page 17. Installing a Key Tip Place the Key Tip over its position on the keyboard and press the key until it snaps into place.
  • Page 25 Hardware Installation 2-15 Insert the hands of the removal tool under each side of the Key Tip and carefully pull the tool upward until the Key Tip pops off its retainer clips.
  • Page 26 2-16...

  • Page 27: Chapter 3: Configuration

    • POSReady 2009 • Windows 7 • Windows 10 Note: Contact the local NCR 6932-2xxx 64-Key Keyboard supplier for a copy of the configuration software. PS/2 Keyboard and MSR Driver Setup When using the PS/2 Keyboard or Magnetic Stripe Reader (MSR) in Windows XP®...

  • Page 28: Configuration Access

    3-18 Configuration Configuration Access Utility Applications The following Utility Applications can be downloaded, as appropriate for Operating System, and used to configure the NCR 6932-2xxx 64-Key keyboard. Operating Utility Application Description System Windows Windows Command Line A command line tool that updates...

  • Page 29: Downloading The Utility Applications

    Downloading the Utility Applications To install the NCR Matrix Maker utility, perform these steps: 1. Go the NCR website: http://www5.ncr.com/support/support_drivers_patches.asp. 2. Select Retail Support Files (Drivers, Firmware, Operating Systems, Platform Software (OPS/JavaPOS), BIOS, etc.).

  • Page 30: Ncr Matrix Maker Utility

    NCR Matrix Maker Utility Installing the NCR Matrix Maker Utility 1. Run the NCR Matrix Maker installer. The NCR Matrix Maker setup is displayed. 2. At the welcome screen, select Next. The following window is displayed. 3. Select Browse to specify the destination directory of the software to be installed, and then select Next to continue.
  • Page 31 Configuration 3-21 5. Select Next to start the installation process. When the software finishes the installation, the Installation Complete window is displayed. 6. Select Finish to exit the installation.

  • Page 32: Menu Options

    3-22 Configuration Menu Options This section provides information on the functions of each menu option in the Matrix Maker Utility. Refer to the following sections for functions and descriptions of the Matrix Maker menu options: • File • Keyboard • Diagnostic File This option permits the user to perform the following actions:...
  • Page 33 Configuration 3-23 • RS232 Control—This window enables the user to modify RS232 control settings of the keyboard. • Keyboard Configuration—opens a window with three tabs that enable the user to modify the configuration of the keyboard. • General Parameters Tab—permits the user modify options for the following parameters: •...
  • Page 34 3-24 Configuration • MSR Control Tab—This tab enables the user to define options for MSR control.
  • Page 35 Configuration 3-25 • Blocking Keys Tab—This tab permits users to define options for blocking keys. Note: Disable the auto detection of blocking keys before defining the blocking keys options. The blocking keys option is only applicable when the auto detection of blocking keys option is disabled. When the auto detection of blocking keys option is enabled, the keyboard firmware during keyboard operation dynamically defines the options.

  • Page 36: Diagnostic

    3-26 Configuration Diagnostic • Enter Test Mode—enables the application to display the position of the key the key is pressed. • Press any key and the application shows the position of that key. This feature is applicable only when testing the keyboard. Note: If the keyboard provides the Keylock feature and the Repeat Enable option is activated, the application continuously outputs the Keylock position to the terminal.

  • Page 37: Using The Matrix Maker Utility

    Using the Matrix Maker Utility 1. To launch the Matrix Maker Utility, do any of the following steps: • From the Start menu, go to Start→All Programs→NCR Matrix Maker→NCR Matrix Maker. • Select the Matrix Maker icon in the desktop.
  • Page 38 3-28 Configuration 64–Key User Interface...

  • Page 39: Assign Code(S) To A Key Using Key Code

    Configuration 3-29 Assign Code(s) to a Key using Key Code Using the Key Code, you can map up to 256 codes to a single key position. Caution: When assigning code(s) using the Key Code, remember the following restrictions: • Pay special attention when using the Shift, Alt, and Ctrl keys as they provide two states: down and up.
  • Page 40 3-30 Configuration To assign code(s) to a key using the Key Code, perform these steps: 1. Select the key to program, and then select Key Code. The application displays the following window. The Key Code window enables the user to assign each key with a custom code(s). •...

  • Page 41: Updating Keyboard Configuration Using A Dat File

    Configuration 3-31 Updating Keyboard Configuration Using a DAT file The keyboard can be updated using a DAT file that is generated using Matrix Maker. For more information about generating DAT files, refer to Saving the Keyboard Matrix on the previous page. To update the keyboard configuration using a DAT file, follow these steps: 1.

  • Page 42: Windows Command Line Configuration Utility

    • DAT file name – indicates the file name of the keymap configuration file to be installed to the keyboard. This file is created using the NCR Matrix Maker. 5. The window displays a command line to indicate a successful keymap update.

  • Page 43: Windows Gui Firmware Update Utility

    Configuration 3-33 Windows GUI Firmware Update Utility 1. Connect the keyboard to a USB port. 2. Locate the file specified during the Utility download. HY_USB_FD.exe 3. Double-Click the file to run and open the utility. The main window HY_USB_FD.exe displays and automatically detects the keyboard. 4.

  • Page 44: Windows Command Line Firmware Update Utility

    1. Open a Command Prompt window as an Administrator. Right-click on a Command Prompt shortcut→select Run As Administrator→select Yes. 2. Navigate to the directory where the file is located. HY-FirmwareUpdate.exe 3. At the command prompt, enter the following command: NCR-FirmwareUpdate.exe 2 <firmware file path>...

  • Page 45: Linux Command Line Flash And Configuration Update Utility

    Configuration 3-35 Linux Command Line Flash and Configuration Update Utility The Linux Command Line Flash and Configuration Update Utility gets the current keyboard firmware version and installs firmware and keymap updates to the keyboard using a command prompt. This utility has two versions, for a 32-bit system and a 64-bit system, make sure to use the correct version for your system.

  • Page 46: Keyboard Physical Layout

    3-36 Configuration Keyboard Physical Layout The NCR NCR 6932-2xxx 64-Key Keyboard has the following physical layout: • Default Configuration—uses double–wide zero key and double–high Enter key. • Optional Configuration—uses two single–wide zero keys (“0” and “00”), and single– high Shift F3 and Enter keys.

  • Page 47: Key Position Number

    Configuration 3-37 Key Position Number Note: The key position number is based on the IBM PS/2® keyboard standard key position number, however, some keys are unique in keyboard which are P0~P31 and N1~N7.

  • Page 48: Unique Pos Capabilities

    • Num Lock Operation • Data Flash Subsystem 32 Programmable POS Keys The NCR 6932-2xxx 64-Key Keyboard has 32 programmable keys that can be programmed to generate any standard keyboard key. The highlighted area on the image below is the programmable key section.

  • Page 49: Numeric Keypad Layout

    Configuration 3-39 Numeric keypad layout The layout of the numeric keypad on the keyboard can be switched from the traditional “calculator” layout to a “telephone” layout. Upon setting the Calculator/Telephone layout option flag in configuration data, the keyboard firmware switches from the default “calculator” numeric keypad layout to the “telephone”...

  • Page 50: Double High/Wide Keys

    3-40 Configuration Double High/Wide Keys Several keys on the keyboard can accept optional key tips that cover two keys to produce double high or double wide keys. When a double high/wide key tip is pressed, the keyboard firmware sends the key code for only one of the two keys. In the following image, the bar on the keys indicates that a double high/wide keycap may be installed on the two adjacent keys.

  • Page 51: Double Key Error Detection

    Configuration 3-41 Double Key Error Detection All the keys in 64 Key POS keyboard have a double key error detection capability which generates an error tone when two or more keys are depressed within 18mS. When Double Key Error Detection is enabled and two or more keys are detected within an 18 millisecond period, the keyboard firmware will indicate an error condition in the same manner as a Buffer Overflow (01 Hex).
  • Page 52 3-42...

  • Page 53: Chapter 4: Maintenance And Troubleshooting

    Maintenance and Troubleshooting Chapter 4: Safety Reminders Carefully follow these safety requirements before servicing the keyboards. • The keyboard does not contain any user serviceable parts and should only be serviced by a qualified service technician. • Before servicing the keyboard, plug your ground strap into a proper grounding outlet.

  • Page 54: Troubleshooting The Keyboard

    Maintenance and Troubleshooting Troubleshooting the Keyboard NCR offers both on–site and mail–in service for the keyboard. Before calling for service or mailing in your unit for repair, read the following troubleshooting tips to ensure the keyboard needs repair. These tips include actions that can be used to correct specific problems without the aid of a trained technician.

  • Page 55: Numeric Keypad Is Returning Wrong Keys

    Maintenance and Troubleshooting 4-45 Numeric keypad is returning wrong keys Probable Cause Solution The numeric keypad is Configure the keyboard numeric keypad for not set up correctly. either calculator or telephone layout. The keyboard is Call for service. defective. Speaker is not working Probable Cause Solution The speaker function is...

  • Page 56: Scanner Is Not Working

    4-46 Maintenance and Troubleshooting Scanner is not working Probable Cause Solution An unsupported scanner Ensure that the scanner is a serial scanner. is connected to the unit. The keyboard is Call for service. defective. Keylock is not working Probable Cause Solution The keylock ribbon cable Call for service.

  • Page 57: Cleaning The Keyboard

    Maintenance and Troubleshooting 4-47 Cleaning the Keyboard Perform the following actions to clean keyboard: 1. Turn off the POS terminal properly. 2. Unplug the cable from the keyboard. 3. Spray liquid cleaner (such as window cleaner spray or a product designed for cleaning office computer equipment) onto a soft cloth to wipe the keys and keyboard housing clean.

  • Page 58: Cleaning The Msr

    Maintenance and Troubleshooting Cleaning the MSR MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR-Direct at http://www.ncr-direct.com. Customers who are participating in the NCR Partnership Services Program can also purchase cards through NCR Services using the NCR Part Numbers.

  • Page 59: Cleaning And Treatment Frequency

    Maintenance and Troubleshooting 4-49 Cleaning and Treatment Frequency New MSR Prior to placing in operation, the MSR device should be swiped with the MSR Treatment Card. Existing MSR An existing MSR should be cleaned using an MSR Cleaning Card before treating it with a MSR Treatment Card.
  • Page 60 4-50...

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